Official UK procurement notice
P-3244 Insurance Claims Management System
Authority: Translink (Public body)
Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: Northern Ireland (UKN)
Published estimate£600,000≈ £150k / year · £600,000 inc. VAT · 2 value updates
Submissions closed 30 Jul 2025
Contract term 4 yrsup to 7 yrs with extensions · starts 1 Jan 2026
What is being bought
Published requirement descriptionTranslink wishes to appoint a provider for the provision of a fully functioning and supported Insurance Claims Management System. The required solution must be cloud-based SaaS that is already available ‘commercially off the shelf’ (COTS). Your response must be submitted via the relevant call for tender (CfT). No other method of submission will be accepted.
CPV: Compliance software package · IT services: consulting, software development, Internet and support · Industry specific software package · Software package and information systems
The lotProcurement structure
single lot · value publishedLot #1Lot 1AwardedRenewalPublished value£600,000
- Value
- £600,000 exc. VAT · £600,000 inc. VAT
- Extensions
- The contract will run for an initial term of 4 years, with a further option to extend for a period of up to three years (4+1+1+1).
48000000 Software package and information systems48100000 Industry specific software package48170000 Compliance software package72000000 IT services: consulting, software development, Internet and support
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published — the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
How bids were scored
Published sub-criteria (2)
- Technical — 60%
- Commercial — 40%
Published award criteria (2)
- Technical — Evaluation criteria as detailed in tender documents.
- Commercial — Financial criteria as detailed in tender documents.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Cancelled
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Utilities
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 8 Sept 2025, 14:19 BST
- Last source update
- 8 Sept 2025, 14:19 BST
- Award evaluation window
- Submission end — 31 Oct 2025, 23:59 GMT
- Latest notice
- Procurement termination notice (UK12)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-050cecFind a Tender
How it was run
Official noticeRun through: eTendersNI · Who buys & how to bid on eTendersNI
Access & registration note: Free Northern Ireland registration
- Submission deadline
- 30 Jul 2025, 23:59 BST
- Clarification deadline
- 23 Jul 2025, 23:59 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Detailed submission instructions & authority contactsFrom official release
Timeline
8 published dates · Europe/London- Planning notice published6 May 2025, 11:10 BST
- Market engagement20 May 2025, 23:59 BST
This is a Pre-Market Engagement exercise (PME) that seeks input from the market to inform the upcoming procurement of a replacement Insurance Claims Management System. Translink are seeking to invite suitable suppliers in this sector to respond to the below questionnaire. Following assessment of more…
the responses received, Translink may invite suppliers to attend a short Teams session to further discuss their responses. Questionnaires must be submitted via the messaging portal for the relevant CfT on eTendersNI by no later than 12:00 on 20th May 2025. - Tender notice published30 Jun 2025, 10:40 BST
- Clarification questions by23 Jul 2025, 23:59 BST
- Submission deadline30 Jul 2025, 23:59 BST
- Latest notice published379 days ago8 Sept 2025, 14:19 BST
- Award decision expected by326 days ago31 Oct 2025, 23:59 GMT
- Contract starts265 days ago1 Jan 2026, 00:00 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics — not a forecastAwards 1
| Awarded to | Value | Date | Status |
|---|---|---|---|
| supplier not published | — | 3 Sept 2025 | CancelledNo suitable tenders received. |
Notice history
12 events · 3 releases on Find a Tender · since 6 May 2025- Procurement termination notice published8 Sept 2025, 14:19 BSTUK12
- Published value updated8 Sept 2025, 14:19 BST
- Status changed to complete8 Sept 2025, 14:19 BST
- Procurement method changed8 Sept 2025, 14:19 BST
- Deadline withdrawn8 Sept 2025, 14:19 BST
- Buyer details updated8 Sept 2025, 14:19 BST
- Tender notice published30 Jun 2025, 10:40 BSTUK4
- Published value updated30 Jun 2025, 10:40 BST
- Status changed to active30 Jun 2025, 10:40 BST
- Procurement method changed30 Jun 2025, 10:40 BST
- Deadline published: 30 Jul 2025, 23:59 BST30 Jun 2025, 10:40 BST
- Preliminary market engagement notice published6 May 2025, 11:10 BSTUK2
Contracting authority & participating public bodies
Official documents & specifications (4)
Official links; attachments are not copiedTender pack and attachments
- Conflict of interest declarationNot published
Notices published for this procedure
- Procurement termination notice Procurement termination notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender