Out of Hours Service

{
  "id": "083178-2026",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2026-09-02T16:05:49+01:00",
  "ocid": "ocds-h6vhtk-06f09f",
  "buyer": {
    "id": "GB-CHC-IP14457R",
    "name": "CORNERSTONE HOUSING LIMITED"
  },
  "awards": [
    {
      "id": "083178-2026-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-06374970",
          "name": "WESTCOUNTRY MAINTENANCE SERVICES LTD"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-06f09f",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "The contract was called off through the PFH framework for Responsive Repairs and Void Property Services - Lot 3 - Responsive Repairs (The FTS Notice: the contract notice with reference number 2023/S 000-007135 dated 10th March 2023\npublished through the UK e-notification service)",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKK4"
          }
        ]
      }
    ],
    "title": "Out of Hours Service",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The services provided will either be a fully out-sourced solution to deliver all reactive maintenance works or as a top up service to existing in house teams.\nThe Supplier shall provide a comprehensive Out of Hours (OOH) emergency response service on behalf of Cornerstone Housing Ltd. The service includes emergency call handling, repairs triage, dispatch of operatives, and delivery of make-safe works during all non-core operational hours, including evenings, weekends, and public holidays.\nThe Supplier will operate a dedicated call-handling function capable of identifying emergencies, Category 1 hazards (HHSRS), and risks associated with damp and mould in accordance with Awaab's Law. The Supplier will ensure timely responses, including meeting required attendance times, providing temporary\nsolutions where essential services are disrupted, and escalating high-risk cases.\nWorks include - but are not limited to - dealing with loss of heating/hot water, dangerous electrical faults, major leaks, security breaches, uninhabitable conditions, and other health and safety hazards. All attendances must include appropriate risk assessment, photographic evidence, and accurate documentation.\nThe Supplier must ensure compliance with all statutory duties, maintain clear communication with residents, support vulnerable occupants, and transfer full job details to Cornerstone by the agreed next-day deadline. Monthly reporting, KPI compliance, workforce competence, and adherence to health and safety legislation form part of the core contractual obligations.",
    "classification": {
      "id": "45453100",
      "scheme": "CPV",
      "description": "Refurbishment work"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "works",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "The contract was awarded via a PFH Framework, which was awarded under contract notice with reference number 2023/S 000-007135 dated 10th March 2023.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-CHC-IP14457R",
      "name": "CORNERSTONE HOUSING LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKK43",
        "locality": "Exeter",
        "postalCode": "EX11AL",
        "countryName": "United Kingdom",
        "streetAddress": "Cornerstone House, Western Way"
      },
      "details": {
        "url": "https://www.cornerstonehousing.net/",
        "buyerProfile": "https://www.cornerstonehousing.net/",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "06",
            "scheme": "COFOG",
            "description": "Housing and community amenities"
          }
        ]
      },
      "identifier": {
        "id": "IP14457R",
        "scheme": "GB-CHC",
        "legalName": "CORNERSTONE HOUSING LIMITED"
      },
      "contactPoint": {
        "name": "Gary Stephens",
        "email": "gary.stephens@gbsprocure.com"
      }
    },
    {
      "id": "GB-COH-06374970",
      "name": "WESTCOUNTRY MAINTENANCE SERVICES LTD",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKK4",
        "locality": "Torrington",
        "postalCode": "EX388BY",
        "countryName": "United Kingdom",
        "streetAddress": "The Gilberries"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "06374970",
        "scheme": "GB-COH",
        "legalName": "WESTCOUNTRY MAINTENANCE SERVICES LTD"
      }
    },
    {
      "id": "GB-FTS-92",
      "name": "Royal Courts of Justice",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Royal Courts of Justice"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "083178-2026-1",
      "value": {
        "amount": 60000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "083178-2026-1",
      "dateSigned": "2026-06-10T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}