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Published 21 May 2024, 10:05 BST

Official UK procurement notice

Repair, Maintenance and Associated Services

Official notice

Authority: Golden Lane Housing Limited (Public body)

4 lotsServicesRestricted procedureSME suitable
Sectors: Repair & Maintenance (50)Business Services & Consultancy (79) Delivery: UK
Published estimate£87,000,000envelope for 4 lots
Submissions closed 28 Jun 2024awarded 29 Jan 2025
Awarded to MCP Property Services Ltd, MCP Plus Limited2 awards
Contract term 4 yrs 11 moends 16 Mar 2034 · extension options published · starts 17 Mar 2025

What is being bought4 lots · detail below

Published requirement description

Golden Lane Housing manages circa 1,429 homes (owned, managed and leasehold) across England, Wales and Northern Ireland. Tenders were invited to deliver planned investment works, compliance programme and servicing, responsive repairs, void works, estate services and out of hours (OOH) call handling service for a term of five years with the option to extend for two further periods of twenty four months up to a maximum of nine years in aggregate.

The tender for repairs, maintenance and associated services was divided into four lots.

Lot 1 - Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 1

Lot 2 - Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 2

Lot 3 - Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 3

Lot 4 - Out of Hours (OOH) Call Handling Service (All Regions)

This contract award notice relates to Lot 4 - Out of Hours (OOH) Call Handling Service (All Regions).

CPV: Building completion work · Building installation work · Cleaning and sanitation services · Cleaning and sanitation services in urban or rural areas, and related services · Closed circuit television services · Construction materials and associated items · Cooling and ventilation equipment · Engineering services · Environmental services · Forestry services · Horticultural services · Installation services of communications equipment · +13 more

Lots and requirements (4)Procurement structure

4 lots · all with a published value (£87,000,000 together) · same evaluation weights on every lot
Lot #1Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 1CancelledRenewalPublished value£38,000,000

The typical activity under Lot 1 was to deliver a planned and responsive property repairs, investment and management service to Golden Lane Housing property assets in Region 1, currently includes within it approx. 744 homes. This figure may increase during the life of the contract.

The primary workstreams to be delivered through this contract are:

•Planned Investment Works;

•Compliance Programme and Servicing;

•Responsive Repairs (24/7, 365 days a year basis);

•Void Works (to achieve a letting standard);

•Estate Services (including grounds maintenance, trees, window cleaning and communal cleaning).

The geographic region covered by Lot 1 was detailed within the tender documents.

Delivery: UK · UNITED KINGDOM
Extensions: Contract term of five years. Golden Lane Housing may extend the Contract following the Contract Period for two further periods of twenty four months up to a maximum of nine years in aggregate.Second stage: up to 5 candidates invited to tenderVariant bids: not allowed
42500000 Cooling and ventilation equipment44100000 Construction materials and associated items44200000 Structural products44400000 Miscellaneous fabricated products and related items44600000 Tanks, reservoirs and containers; central-heating radiators and boilers45100000 Site preparation work
Lot #2Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 2CancelledRenewalPublished value£24,000,000

The typical activity under Lot 2 was to deliver a planned and responsive property repairs, investment and management service to Golden Lane Housing property assets in Region 2, currently includes within it approx. 383 homes. This figure may increase during the life of the contract.

The primary workstreams to be delivered through this contract are:

•Planned Investment Works;

•Compliance Programme and Servicing;

•Responsive Repairs (24/7, 365 days a year basis);

•Void Works (to achieve a letting standard);

•Estate Services (including grounds maintenance, trees, window cleaning and communal cleaning).

The geographic region covered by Lot 2 was detailed within the tender documents.

Delivery: UK · UNITED KINGDOM
Extensions: Contract term of five years. Golden Lane Housing may extend the Contract following the Contract Period for two further periods of twenty four months up to a maximum of nine years in aggregate.Second stage: up to 5 candidates invited to tenderVariant bids: not allowed
42500000 Cooling and ventilation equipment44100000 Construction materials and associated items44200000 Structural products44400000 Miscellaneous fabricated products and related items44600000 Tanks, reservoirs and containers; central-heating radiators and boilers45100000 Site preparation work
Lot #3Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 3CancelledRenewalPublished value£24,000,000

The typical activity under Lot 3 was to deliver a planned and responsive property repairs, investment and management service to Golden Lane Housing property assets in Region 3, currently includes within it approx. 302 homes. This figure may increase during the life of the contract.

The primary workstreams to be delivered through this contract are:

•Planned Investment Works;

•Compliance Programme and Servicing;

•Responsive Repairs (24/7, 365 days a year basis);

•Void Works (to achieve a letting standard);

•Estate Services (including grounds maintenance, trees, window cleaning and communal

cleaning).

The geographic region covered by Lot 3 was detailed within the tender documents.

Delivery: UK · UNITED KINGDOM
Extensions: Contract term of five years. Golden Lane Housing may extend the Contract following the Contract Period for two further periods of twenty four months up to a maximum of nine years in aggregate.Second stage: up to 5 candidates invited to tenderVariant bids: not allowed
42500000 Cooling and ventilation equipment44100000 Construction materials and associated items44200000 Structural products44400000 Miscellaneous fabricated products and related items44600000 Tanks, reservoirs and containers; central-heating radiators and boilers45100000 Site preparation work
Lot #4Out of Hours (OOH) Call Handling Service (All Regions)AwardedRenewal 4 yrs 11 moPublished value£1,000,000

Deliver an Out of Hours (OOH) Call Handling Service for Golden Lane Housing tenants, tenant support workers and/or their families to report emergency and appointable repairs outside of normal working hours (including evenings, weekends and bank holidays) as detailed in the tender documents. This service includes the keeping and maintenance of out of hours records, and the communication of out of hours jobs that require attendance by the third-party Responsive Repairs Contractor.

Contract period: 17 Mar 2025 – 16 Mar 2034 (4 yrs 11 mo)
Delivery: UK · UNITED KINGDOM
Extensions: Contract term of five years. Golden Lane Housing may extend the Contract following the Contract Period for two further periods of twenty four months up to a maximum of nine years in aggregate.Second stage: up to 5 candidates invited to tenderVariant bids: not allowed
50000000 Repair and maintenance services79500000 Office-support services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored · same split on all 4 lots
Quality: 60%Price: 40%
Published sub-criteria (2)
  • Quality: 60%
  • Cost Submission: 40%
Published award criteria (2)
  • Quality: 60
  • Cost Submission: 40
What this means for your bid
  • Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Restricted procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
21 May 2024, 10:05 BST
Last source update
10 Jul 2026, 12:54 BST
Authority reference
GLH0012
FTS notice number
2026/S 000-065138
Classification (CPV)
Building completion workBuilding installation workCleaning and sanitation servicesCleaning and sanitation services in urban or rural areas, and related servicesClosed circuit television servicesConstruction materials and associated itemsCooling and ventilation equipmentEngineering servicesEnvironmental servicesForestry services
+15 moreHorticultural servicesInstallation services of communications equipment
Delivery area
UK
Official registry OCID
ocds-h6vhtk-04691e Find a Tender
Contract terms
Electronic trading
e-invoicing allowed · electronic ordering · electronic payment

Publisher note: GO Reference: GO-2026710-PRO-37357586

How it was run

Official notice
Submission deadline
28 Jun 2024, 14:00 BST
Submission channel
{"written"}
Accepted languages
en
Bid validity
180 days from the deadline

Timeline

28 Jun 2024 → 10 Jul 2026 · 4 dates
  1. Submission deadline
    28 Jun 2024, 14:00 BST
  2. Invitations to tender expected
    29 Jul 2024, 00:00 BST
  3. Contract starts
    17 Mar 2025
  4. Notice published98 days ago
    10 Jul 2026, 12:54 BST

Notice history

1 event · 3 releases on Find a Tender
  1. Status changed to complete
    4 Feb 2025, 14:05 GMT

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 2
Awarded value £500,0002 contracts exc. VAT
Bids received 22 from SMEs
Contracts signed 2latest 29 Jan 2025
Awarded toValueDateStatus
Lot 4 · Out of Hours (OOH) Call Handling Service (All Regions)2 awards
MCP Property Services LtdSME——Awarded
MCP Plus LimitedSME, MCP Property Services LtdSMEjoint award——Awarded

Contracts

  • Out of Hours (OOH) Call Handling Service (All Regions) · MCP Property Services LtdSME

    Signed
    29 Jan 2025
    Value
    £250,000
    Period
    … – 16 Mar 2034
    Status
    active

  • Out of Hours (OOH) Call Handling Service (All Regions) · MCP Plus LimitedSME, MCP Property Services LtdSME

    Signed
    29 Jan 2025
    Value
    £250,000
    Period
    17 Mar 2025 – 16 Mar 2034
    Status
    active
    • Change Contract Novated from MCP Property Services Ltd (company number 03744489), Building B, The Chase, Foxholes Business Park, John Tate Road, Hertford, SG13 7NN to MCP Plus Limited (company number 1678486), Unit 7, Gentlemens Field, Westmill Road, Ware, Hertforshire, SG12 0EF. All other terms and conditions of the Contract remain unchanged., Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: This modification is made under Regulation 72(1)(d)(ii) of the Public Contracts Regulations 2015. Following the administration of the original contractor, a new contractor has assumed the rights and obligations under the contract. The new contractor satisfies the original qualitative selection criteria originally established for the award of the contract. No other changes have been made to the contract, and the modification is not intended to circumvent the Public Contract Regulations 2015.

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
4 · Out of Hours (OOH) Call Handling Service (All Regions)2bids · 2 electronic2——

Contracting authority & participating public bodies

Golden Lane Housing Limited

Contracting authorityPublic bodyBody governed by public lawHousing and community amenities 8734 Parkway Four, Parkway Business Centre, Princess Road, Manchester, UK, M14 7HRContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

  • High Court of England and WalesReview body London

Bidders & participating suppliers

2 commercial parties on the notice
  • MCP Plus LimitedAwarded supplier16783486 Unit 7, Gentlemens Field, Westmill Road, Ware, UK, SG12 0EF
  • MCP Property Services LtdAwarded supplier03744489 Building B, The Chase, Foxholes Business Park, John Tate Road, Hertford, UK, SG13 7NN

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria