Out of Hours Call Handling Service

{
  "id": "007415-2024",
  "tag": [
    "tender"
  ],
  "date": "2024-03-07T16:35:59Z",
  "ocid": "ocds-h6vhtk-04468f",
  "buyer": {
    "id": "GB-FTS-38595",
    "name": "Oldham Council"
  },
  "tender": {
    "id": "DN710601",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 240000,
          "currency": "GBP"
        },
        "status": "active",
        "renewal": {
          "description": "The contract is for an initial 12 month period with an optional 12 month extension period."
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "Oldham Council require a Provider to operate the out of hours statutory service for temporary accommodation queries.\nThe Council are currently facing a housing crisis with the demand significantly increasing for temporary accommodation and wrap around support services increasing. The support currently provided by the Council covers ‘normal working’ hours however access to support and advice is required 24 hours, 7 days a week, 365 days a year.\nThe out of hours service is a telephone-based service, where residents who need emergency help and support with regards to homelessness outside of usual office hours (Mon – Fri 9am – 5pm) can telephone the dedicated number.\nThe out of hours service operates from 5pm to 9am Monday – Thursday and from 5pm Friday – 9am Monday. Please note the service operates 24 hours through Saturday and Sunday and bank holidays. This totals 106 hours per week not including bank holidays, the number of bank holiday hours totals 192 per annum.\nThis opportunity has been advertised on the Chest portal and any queries must be raised via the portal.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "50%"
            },
            {
              "name": "Social Value",
              "type": "quality",
              "description": "10%"
            },
            {
              "type": "price",
              "description": "50%"
            }
          ]
        },
        "contractPeriod": {
          "durationInDays": 720
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKD37"
          }
        ]
      }
    ],
    "title": "Out of Hours Call Handling Service",
    "value": {
      "amount": 240000,
      "currency": "GBP"
    },
    "status": "active",
    "documents": [
      {
        "id": "economic",
        "documentType": "economicSelectionCriteria"
      },
      {
        "id": "technical",
        "documentType": "technicalSelectionCriteria"
      }
    ],
    "bidOpening": {
      "date": "2024-04-10T12:00:00+01:00"
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "awardPeriod": {
      "startDate": "2024-04-10T12:00:00+01:00"
    },
    "description": "Oldham Council require a Provider to operate the out of hours statutory service for temporary accommodation queries.\nThe Council are currently facing a housing crisis with the demand significantly increasing for temporary accommodation and wrap around support services increasing. The support currently provided by the Council covers ‘normal working’ hours however access to support and advice is required 24 hours, 7 days a week, 365 days a year.",
    "tenderPeriod": {
      "endDate": "2024-04-10T12:00:00+01:00"
    },
    "hasRecurrence": true,
    "classification": {
      "id": "98341100",
      "scheme": "CPV",
      "description": "Accommodation management services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ]
    },
    "submissionMethod": [
      "electronicSubmission"
    ],
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://www.the-chest.org.uk/",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-38595",
      "name": "Oldham Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKD37",
        "locality": "Oldham",
        "postalCode": "OL1 1UT",
        "countryName": "United Kingdom",
        "streetAddress": "Corporate Procurement Level 8, Civic Centre, West Street"
      },
      "details": {
        "url": "http://www.oldham.gov.uk/",
        "buyerProfile": "http://www.oldham.gov.uk/",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Oldham Council"
      },
      "contactPoint": {
        "url": "https://www.the-chest.org.uk/",
        "name": "Mrs Emily Molden",
        "email": "emily.molden@oldham.gov.uk"
      }
    },
    {
      "id": "GB-FTS-876",
      "name": "Oldham Council",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Oldham",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Oldham Council"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}