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Find a TenderPast planning notice
Published 30 Dec 2021, 16:05 GMT

Official UK procurement notice

Out of Hours Call Handling and Social Media Monitoring Services

Official notice

Authority: Out of Hours Call Handling and Social Media Monitoring Services

Framework agreementServices
Sectors: Business Services & Consultancy (79) Delivery: UK
Planned pipeline value£10,000,000pipeline notice, not a live tender
Tender notice expected 1 Feb 2022from the planned procurement notice

What is being bought

Published requirement description

This Prior Indicative Notice is to advertise Hyde Housing Association's intention to invite tenders for the provision of an out of hours telephone call handling and social media monitoring service via a framework to be created by Hyde resultant from the invitation to tender expected to be published during the remainder of 2022.

CPV: Telephone-answering services

The lotProcurement structure

single lot · value published
Lot #1PlannedPublished value£10,000,000
Delivery: UK · UNITED KINGDOM

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
Conditions of participation2
  • Suitability

    As stated in the ITT document pack

  • Technical & professional ability

    As stated in the ITT document pack

Staff
Names and qualifications of delivery staff must be submitted
What this means for your bid
  • “Out of Hours Call Handling and Social Media Monitoring Services” is a framework: the contest is a place on its panel, not a single contract.

Procedure terms & legal framework

From the official record · publisher note attached
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Past planning notice
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
30 Dec 2021, 16:05 GMT
Last source update
30 Dec 2021, 16:05 GMT
FTS notice number
2021/S 000-032491
Classification (CPV)
Telephone-answering services
Delivery area
UK
Official registry OCID
ocds-h6vhtk-030662 Find a Tender
Contract terms
Electronic trading
e-invoicing allowed · electronic ordering · electronic payment
Performance terms

As stated in the ITT document pack

Publisher note: To view this notice, please click here: https://hyde.delta-esourcing.com/delta/viewNotice.html?noticeId=653322975 GO Reference: GO-20211223-PRO-19436490

How it was run

Official notice
Appointment period ends
—
Submission channel
{"written"}

Timeline

30 Dec 2021 → 1 Feb 2022 · 2 dates
  1. Notice published
    30 Dec 2021, 16:05 GMT
  2. Tender notice expected
    1 Feb 2022

Commercial outcome & contract awards

Pipeline notice
Awards (0)
No award published
Contracts (0)
No contract published
Bid statistics
No aggregate bid statistics published

Contracting authority & participating public bodies

Out of Hours Call Handling and Social Media Monitoring Services

Contracting authorityBody governed by public lawHousing and community amenities Hyde Housing Association (The Hyde Group) 30 Park Street, London, UK, SE1 9EQContact name, email, phone

Dispute resolution & review bodies

  • Royal Courts of JusticeReview body London

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria