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Official procurement procedure

DA.UWTSD2526.078 - Enterprise Service Management Platform

No classification published
Location not published
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: University of Wales Trinity Saint David: "DA.UWTSD2526.078 - Enterprise Service Management Platform". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityUniversity of Wales Trinity Saint DavidScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: University of Wales Trinity Saint David
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for University of Wales Trinity Saint David. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
4Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 2 active published awards; 2 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityUniversity of Wales Trinity Saint David
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published25 Aug 2026, 13:47 BST
Last source update25 Aug 2026, 13:47 BST
Recurring procurementNot published
ClassificationNot published
Delivery areaLocation not published
OCIDocds-h6vhtk-06cc42
What is being bought
The University wishes to make a Direct Award with ServiceNoW as it currently utilises the ServiceNow platform as a business-critical enterprise service management solution supporting multiple operational and customer-facing functions across the institution, including IT services, student support, marketing, digital services, workflow automation, and service management activities.
What changed
From the official release history
  1. Official notice release published
    25 Aug 2026, 13:47 BST
  2. Official notice release published
    11 Aug 2026, 11:22 BST
  3. Official notice release published
    27 Jul 2026, 15:22 BST
  4. Status changed to complete
    15 Jul 2026, 16:55 BST
  5. Official notice release published
    15 Jul 2026, 16:55 BST
  6. Buyer information updated
    15 Jul 2026, 16:55 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    complete
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    25 Aug 2026, 13:47 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 25 Aug 2026, 00:00 BST · £830,895
Commercial outcome and competition
Awards
ServiceNow
Not published · Not published · active
Contracts
ORD2027134-6
£830,895 · signed 25 Aug 2026, 00:00 BST · active
Contract period: 25 Aug 2026, 00:00 BST — 25 Aug 2029, 23:59 BST
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

University of Wales Trinity Saint David

Contracting authority GB-PPON-PCRP-2139-LPXM
View buyer profile

  • University of Wales Trinity Saint David
    buyer

    GB-PPON: PCRP-2139-LPXM
    Carmarthen Campus, Carmarthen, UKL14, SA31 3EP, GB
    procurement@uwtsd.ac.uk

  • ServiceNow
    supplier

    GB-COH: 06299383
    Strata Building, 1 Bridge street, Staines, UKJ25, TW18 4TW, GB
    info@servicenow.com
Documents (1)
Official links; attachments are not copied

  • Not published

    tender
    conflictOfInterest
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleThe University intends to enter into a direct agreement with ServiceNow for the continued provision of its existing enterprise service management platform. ServiceNow is the sole owner and provider of the proprietary software, associated licences, maintenance, upgrades and vendor support required to operate the University's existing environment. The platform is deeply embedded within the University's digital infrastructure, supporting multiple business-critical services through established workflows, integrations and automations. Replacing the platform would require significant technical reimplementation, substantial additional cost, and would create unacceptable operational disruption to essential services. Following the withdrawal of the University's previous licensing reseller from the market, contracting directly with ServiceNow represents the only technically viable solution to ensure continuity of service, maintain access to ongoing product support and updates, and protect the University's existing investment in the platform.