Official UK procurement notice
Oracle Support E-Business Suite (EBS) Database Administration (DBA) Support and EBS Technical and Functional Support
Authority: Home Group (Public body)·Consortium: 2 public authorities
What is being bought2 lots · detail below
Published requirement descriptionHome Group is seeking Oracle Support in two distinct areas, E-Business Suite (EBS) Database Administration Support (DBA) and EBS Technical and Functional Support.
In line with the tender brief and associated documentation, our goal is to establish a robust Oracle support contract tailored to meet our needs in two distinct mission critical areas, EBS DBA Support and EBS Technical and Functional Support. We aim to secure a contract that ensures comprehensive, reliable and efficient support services enabling Home Group to maintain and enhance our EBS infrastructure and operations effectively.
Services will be divided into two separate lots, with no interdependencies or restrictions on the suppliers who may submit proposals for either lot:-
Lot 1 - EBS DBA Support
The initial contract term is three years, with the option to extend for up to two additional one-year periods for lot 1 - 3+1+1. This results in a total potential contract duration of five years for this particular lot. Extensions will be at the discretion of Home Group and will require agreement with the successful supplier.
Lot 2 - EBS Technical and Functional Support
The initial contract term is two years, with the option to extend for up to three additional one-year periods for lot 2 - 2+1+1+1. This results in a total potential contract duration of five years for this particular lot.
CPV: IT services: consulting, software development, Internet and support
Lots and requirements (2)Procurement structure
2 lots · no lot values published · same evaluation weights on every lotLot #1EBS DBA SupportCancelledRenewal
EBS DBA Support
Home Group is inviting tender responses for the Oracle Database Administration and OCI estate Management elements of the Linux based Oracle e-Business Suite (EBS) system and all its related servers. Home Group's Oracle e-Business Suite Estate is hosted in OCI and in addition to the core System Database and Applications Servers it also contains VMs for the Enterprise Command Centre, Learning Content Server, APEX (Oracle Application Express), IPA (Identity Policy and Audit), TFTP (for hosting Taleo Recruitment integration files) and an external facing Oracle Supplier Portal.
The requirement is to provide a service that will cover all day to day (business as usual) support requirements for the aforementioned systems from a database, operating system and OCI Platform point of view. This will include the routine administration of the systems to maintain their security, stability and performance, whilst also serving the requirements of the business to provide typical ad-hoc and planned Oracle Database Administration (DBA), Linux Operating System (O/S) and Oracle Cloud Infrastructure (OCI) Administration services.
The production systems are mission critical and as such Home Group will require that the service makes allowance for this, ensuring that the systems are proactively covered for P1 (System Unavailable) situations with issues resolved as they occur within the agreed Service Levels of Support or preferably, that they are prevented by active monitoring with pro-active remedial actions.
Further details are specified within the Specification document.
Lot #2EBS Technical and Functional SupportCancelledRenewal
BS Technical and Functional Support
Home Group require a support service to help us deal with the resolution of issues and queries arising from the use of the Oracle e-Business Suite Application. This lot deals with issues that require technical and functional Oracle e-Business Suite expertise.
The Database Administration (DBA) and Linux Administration support is dealt with in a separate lot. However, collaboration between the services in this lot and the Database Administration Services will be required even if the lots are won by different companies.
Home Group have been on Oracle e-Business Suite since 2016 and the system is well embedded and kept up-to-date. Home Group have a stable and knowledgeable internal ERP Applications team that support day-to-day operations from a functional and technical point of view. The majority of issues and changes are deal with in-house.
Further details are specified within the Specification document.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 60
- Price: 40
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 7 Apr 2025, 13:42 BST
- Last source update
- 9 Jul 2025, 12:26 BST
- Award evaluation window
- 30 May 2025 – …
- Authority reference
DN770604- FTS notice number
2025/S 000-038561- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04fe17Find a Tender
How it was run
Official notice- Submission deadline
- 30 May 2025, 12:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bids opened
- 30 May 2025, 12:30 BST
Timeline
30 May 2025 → 9 Jul 2025 · 3 dates- Submission deadline30 May 2025, 12:00 BST
- Bids opened30 May 2025, 12:30 BST
- Notice published9 Jul 2025, 12:26 BST
Notice history
2 events · 2 releases on Find a Tender · since 9 Jul 2025- Status changed to complete9 Jul 2025, 12:26 BST
- Buyer details updated9 Jul 2025, 12:26 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Not linked to a lot2 awards | |||
| NLIGHTNIT LTD | — | — | Awarded |
| DSP Explorer | — | — | Awarded |
Contracts
Contract 038561-2025-1 · NLIGHTNIT LTD
- Signed
- 9 Jul 2025
- Value
- —
- Status
- active
Contract 038561-2025-2 · DSP Explorer
- Signed
- 9 Jul 2025
- Value
- —
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 9bids | — | — | £439,383 – £3,532,060 |
Contracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- Home GroupContracting authorityHousing AssociationHousing and community amenities
Dispute resolution & review bodies
- Home Group LtdReview body
- Royal Courts of JusticeReview body
Bidders & participating suppliers
2 commercial parties on the notice- DATABASE SERVICE PROVIDER GLOBAL LTDAwarded supplier
- NLIGHTNIT LTDAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.