Official UK procurement notice
Onward Group Limited - Print Management Services
Authority: Onward Group Limited (Public body)
What is being bought
Published requirement descriptionThe scope of the Contract is the provision of Print Management Services, including:
•Total print management and production
•Mailing, fulfilment, postage and distribution Services
•Digital communication solutions that complement print Services
•Document composition, formatting, proofing and quality assurance
•Document scanning, indexing and management
•Physical and digital document storage
•Secure data transfer, processing and audit trails
•Training, support and account management
•Management information, reporting and evidence of delivery
•Continuous improvement, innovation and Service optimisation
•Document re-design
Typical documents included in the scope includes:
•Appointment letters
•Rent review letters
•Budget and year-end accounts
•Rent arrears letters
•Legal notices
•Inspection reports
•Tenancy-related letters
•Corporate documents
•Customer newsletters
The successful supplier must be able to:
•Accept, validate and process files through agreed secure channels
•Support standardised file formats and advise on best practice for document preparation
•Identify and manage formatting issues before print or despatch
•Ensure address details are present, correctly formatted and suitable for envelope window placement
•Apply agreed postage classes and mailing preferences consistently
•Provide clear proofing, approval and recall arrangements before production or despatch
•Maintain robust quality assurance checks at each stage of the process
•Provide Service continuity, resilience and prompt incident management
•Offer a self-Service portal or equivalent access to records, job status, reporting and audit information
•Work collaboratively with Onward to develop digital alternatives while maintaining paper options for residents who need them
The main objectives of this Contract are to:
•Improve productivity, workflow and operational control
•Increase digital print and digital communication capability
•Achieve value for money and reduce avoidable cost
•Strengthen information governance, data security and auditability
•Optimise efficiency through automation and standardised processes
•Reduce environmental impact, waste and unnecessary print volumes
•Support compliance with relevant legal, regulatory and organisational requirements
•Improved customer engagement
•Print optimisation - operational and commercial
•Align document production and communication capabilities with Onward’s current and future business needs
Full details of the Services required are contained in the Statement of Requirements as set out in Appendix 1 of the ITT document
The Contract is expected to commence in April 2027.
The Contract will last for an initial period of 3 years, with an option to extend at Onward’s discretion for 1 year, plus 1 further year, giving a total potential maximum period of 5 years.
The estimated budget is £550,000 per annum for a maximum period of 5 years, excluding annual price indexation.
Onward expects print costs to decrease during the Contract period, and for print volumes to increase as the organisation grows.
This procurement is being administered on behalf of Onward Homes by Clarity Procurement Solutions Limited.
For more information about this opportunity, please visit the eSourcing portal at:
www.delta-esourcing.com/tenders/UK-UK-Manche… ↗
To respond to this opportunity, please click here:
- How the procedure runs: Onward is using the Competitive Flexible Procedure in accordance with section 20(2)(b) the Procurement Act 2023 (the PA2023). Bidders are deemed to understand the processes that Onward is required to follow under the PA2023. The procedure will consist of the following stages: Stage 1 – Procurement Specific Questionnaire Bidders must complete and submit the Procurement Specific Questionnaire (PSQ) – this document. The PSQ sets out the conditions of participation for this procurement and will consist of: •Pass/fail questions •Information only questions •Scored questions The PSQ will used to determine each Bidder’s eligibility and suitability to perform the Contract The top 4 scoring Bidders in Stage 1 will be shortlisted to Stage 2 Invitation to Tender. Stage 2 – Invitation to Tender Stage The Invitation to Tender (ITT) Stage will be used to evaluate each Bidders detailed proposal to deliver the Contract and will consist of: •Quality evaluation •Pricing evaluation Only short listed Bidders are required to complete and submit the ITT document. The ITT document is made available at the PSQ stage for information only and to enable Bidders to gain an understanding of the ITT process should they be short listed. Please do not complete or submit the ITT document at the PSQ stage.
CPV: Printing and related services
The lotProcurement structure
single lot · value publishedLot #1RenewalPublished value£2,750,000
- Economic & financial standing
As set out in the procurement documents.
- Technical & professional ability
As set out in the procurement documents.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (6)
- Services Delivery: 30%
- Contract Management: 10%
- Data Security and Controls: 15%
- Pricing Document: 30%
- Value for Money Proposal: 10%
- Social Value: 5%
Published award criteria (6)
- Services Delivery
- Contract Management
- Data Security and Controls
- Social Value
- Pricing Document
- Value for Money Proposal
- Economic & financial standing
As set out in the procurement documents.
- Technical & professional ability
As set out in the procurement documents.
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 2 Sept 2026, 08:24 BST
- Last source update
- 2 Sept 2026, 08:24 BST
- Award evaluation window
- Submission end – 1 Feb 2027
- FTS notice number
2026/S 000-082883- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Not published
- Official registry OCID
ocds-h6vhtk-06f007Find a Tender
- How it runs
Onward is using the Competitive Flexible Procedure in accordance with section 20(2)(b) the Procurement Act 2023 (the PA2023). Bidders are deemed to understand the processes that Onward is required to follow under the PA2023.
The procedure will consist of the following stages:
Stage 1 – Procurement Specific Questionnaire
Bidders must complete and submit the Procurement Specific Questionnaire (PSQ) – this document. The PSQ sets out the conditions of participation for this procurement and will consist of:
•Pass/fail questions
•Information only questions
•Scored questions
The PSQ will used to determine each Bidder’s eligibility and suitability to perform the Contract
The top 4 scoring Bidders in Stage 1 will be shortlisted to Stage 2 Invitation to Tender.
Stage 2 – Invitation to Tender Stage
The Invitation to Tender (ITT) Stage will be used to evaluate each Bidders detailed proposal to deliver the Contract and will consist of:
•Quality evaluation
•Pricing evaluation
Only short listed Bidders are required to complete and submit the ITT document. The ITT document is made available at the PSQ stage for information only and to enable Bidders to gain an understanding of the ITT process should they be short listed.
Please do not complete or submit the ITT document at the PSQ stage.
How it was run
Official notice- Requests to participate (first stage)
- 6 Oct 2026, 12:00 BST
- Submission deadline
- 6 Oct 2026, 12:00 BST
- Clarification deadline
- 22 Sept 2026, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
2 Sept 2026 → 1 Apr 2027 · 5 dates- Tender notice published54 days ago2 Sept 2026, 08:24 BST
- Clarification questions by33 days ago22 Sept 2026, 12:00 BST
- Submission deadline19 days ago6 Oct 2026, 12:00 BST
- Today25 Oct 2026
- Award decision expected byin 99 days1 Feb 2027, 23:59 GMT
- Contract startsin 157 days1 Apr 2027, 00:00 BST
Notice history
1 event · 1 release on Find a Tender- Tender notice published2 Sept 2026, 08:24 BSTUK4
Contracting authority & participating public bodies
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
- Tender notice Tender notice on Find a Tender