Occupational Health Services · MERSEYRAIL ELECTRICS 2002 LIMITED (Jul 2023)

We require the successful bidder to allocate a specific team to deal with our cases. The clinical team should be led by a qualified medical Doctor who has accreditation with the Office of Rail and Road (ORR) and a qualification in Occupational Health. Our line managers and/or HR team will require access to the ORR Registered Doctor to discuss individual cases in order to clarify advice or obtain further information. Delivery of the OH service will be from Merseyrail's Offices at Rail House in Liverpool. At present the OH facilities in Rail House are located on the 4th floor. There are other suppliers providing other services who will also have offices on the floor such as counselling, physiotherapy, and psychology. As part of the response to the tender we are asking bidders to make a fixed monthly contribution to the maintenance costs which will be listed within Appendix 6 - Occupational Health pricing schedule, this will also be discussed further at tender clarification meetings.

We expect to be able to build a positive relationship with the team so that they have an understanding of our needs as a client. The Occupational Health service provision must actively support our absence management procedure which can be found as an attachment within the Tender. This includes a positive approach to enabling staff with ongoing health conditions to continue to work or return to work, supported by a phased return and/or reasonable adjustments, where appropriate, in line with our responsibilities under the Equalities Act 2010.

The OH provider is required to include within the provision of their services, as a minimum, but is not limited to:

• A specified Account Manager;
• Case management;
• Maintenance of medical records relating to referrals;
• Access to advice from a specified ORR Registered OH Doctor;
• Telephone support for advice and information relating to the provision of the service and individual cases;
• Appointments with suitably qualified ORR Registered OH Doctor at Rail House;
• Liaison with GPs, Consultants or other medical practitioners who have been treating our staff, where this is appropriate;
• Post referral reports that provide a clear prognosis and advice;
• On-site workstation assessments (Ergonomics) for staff who have medical conditions that may be linked to their workstation environment;
• Input into our intranet providing advice on health matters and with sign-posting to other appropriate websites;
• An electronic OH management system;
• Electronic real time management reporting information;
• Information and advice on both general health issues and specific health related events which could have a detrimental effect to our staff and service delivery, eg: norovirus etc.;
• An ability to supply / co-supply (at an optional additional cost) preventative medical interventions for larger numbers of staff in response to specific health related events, e.g. flu inoculations. The provision of any associated medicines shall be charged to Merseyrail at cost on consent from Merseyrail;
• Drug and Alcohol Testing, both for cause and random testing is required; and
• The Supplier must provide their own IT equipment in relation to this contract and WiFi connection.