NSSR Technical Support Services

This is the only supplier currently able to deliver this requirement without disruption whilst we run a competitive procurement for the future solution. This is due to its existing workforce integration with MOD systems and its embedded knowledge of each NSSR, alongside established relationships with relevant stakeholders and Managed Service Providers. The services are deeply integrated within a complex technical environment, including MODNet S deployments, crypto-enabled infrastructure, VLAN configurations, and interfaces with Managed Service Providers. Due of this reason, a change in supplier for such a short term would result in services that are operationally and technically incompatible with the existing environment and would require significant technical rework and testing/assurance before it could be relied upon for operational use.2 3Introducing a new supplier at this stage would create disproportionate technical difficulties in operation and maintenance. A new provider would need to build technical understanding of the network architecture, security requirements, and integrations, as well as re-establish working arrangements with MSPs and stakeholders which is not possible in the timeframe. Given the level of technical complexity and interdependency across systems and suppliers, a change in supplier at this time would create a clear risk to the current service across the existing live NSSRs, and therefore amount to disproportionate technical difficulty in line with PA Schedule 5, paragraph 7. The contract was also originally won via competition in 2023.