Find a TenderAwarded without competition

Published 4 Nov 2021, 08:45 GMT

Official UK procurement notice

NSSCOVID-19 - 255b Vaccination Platform Programme Resources

Authority: The Common Services Agency (more commonly known as NHS National Services Scotland) ("NSS") (NHS & healthcare)

ServicesAward procedure without prior publication of a call for competition

Sectors: IT Services & Software (72) Delivery: Scotland (UKM)

Awarded value£609,050published contract · exc. VAT

Awarded 16 Oct 2021no call for competition

Awarded to ServiceNow

What is being bought

Published requirement description

NSS were commissioned by Scottish Government to deliver the vaccination solution for citizens in Scotland to be able to view appointments, schedule & reschedule appointments. Other elements of the solution support case management for contact centre agents, inventory management and reporting across the scheduling components and inventory.

Following the successful rollout and implementation, It has been agreed by Scottish Government that the NVSS system would be further enhanced to provide scheduling, and a new booking engine for winter flu and covid-19 booster vaccinations, to enable citizens to self-book book appointments. This is part of the “Tranche 2” programme. Extra resources from the supplier is required.

Due to the timescales for delivery, and the complexity of scheduling, and the need to offer this as a service to all citizens within Scotland, we do not have the resources in-house to meet the demand and will require extension to the NVSS team under the current development and consultancy contract to meet the agreed timescales.

CPV: IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · no lot value published

Lot #1This is a directly awarded contract between the Authority on behalf of NHS Scotland to…Awarded

This is a directly awarded contract between the Authority on behalf of NHS Scotland to meet the additional demands of the Scottish Health and Social Care sector during the current Covid-19 pandemic.

This award has been approved for reasons of extreme urgency brought about by events unforeseeable by the contracting authority in line with Regulation 33(1)(b) of the Public Contracts (Scotland) Regulations 2015.

Delivery: Scotland · Scotland

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 4 Nov 2021, 08:45 GMT
Last source update: 4 Nov 2021, 08:45 GMT
FTS notice number: 2021/S 000-027632
Classification (CPV): IT services: consulting, software development, Internet and support
Delivery area: Scotland (UKM)
Official registry OCID: ocds-h6vhtk-02f35e Find a Tender

Why no open competition: The works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons
Published justification: Due to this the necessary assurance, checks and balances with the citizen element it is critical to have the Supplier involved in leading on the development and consultancy on this, this award covers a range of effort from the Supplier which covers a diverse range of different skillsets.

Review and risk notes

Review procedure: Economic operators should approach the contracting authority in the first instance. However, the only formal remedy is to apply to the courts:
An economic operator that suffers, or is at risk of suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 or the Procurement Reform (Scotland) Act 2014, may bring proceedings in the Sheriff Court or the Court of Session.

Publisher note: Resource constraints due to COVID have resulted in delay of publication of this award notice. (SC Ref:672613)

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £609,0501 contract exc. VAT

Bids received 1

Contracts signed 1latest 16 Oct 2021

Awarded to	Value	Date	Status
ServiceNow	£609,050 †	—	Awarded

Contracts

Contract 027632-2021-1 · ServiceNow
Signed
16 Oct 2021
Value
£609,050
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids · 0 electronic	0	—	—

Contracting authority & participating public bodies

The Common Services Agency (more commonly known as NHS National Services Scotland) ("NSS")

Contracting authorityNHS & healthcareBody governed by public lawHealth Gyle Square (NSS Head Office), 1 South Gyle Crescent, Edinburgh, Scotland, EH12 9EBContact name, email, phone

Dispute resolution & review bodies

Edinburgh Sheriff CourtReview body EdinburghContact email, phone

Bidders & participating suppliers

1 commercial party on the notice

ServiceNowAwarded supplier ServiceNow, Third Floor, Future House, The Glanty, Egham, London, TW209AH

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.