NP610625 National Vaccination Programme

Authority: The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS) (NHS & healthcare)

ServicesAward procedure without prior publication of a call for competition

Sectors: IT Services & Software (72) Delivery: Scotland (UKM)

Awarded value£14,550published contract · exc. VAT

Awarded 1 Aug 2025no call for competition

Awarded to ServiceNow2 awards

What is being bought

Published requirement description

The ServiceNow Case Management System (CMS) has been in-use by the National Contact Tracing Centre, all 14 NHSS Territorial Boards & Public Health Scotland since June 2020. The system was developed and implemented within the NSS’s existing ServiceNow platform. The solution was subsequently extended out and is also used as the national solution to support annual scheduling of flu vaccinations for citizens across Scotland.

The ServiceNow main contract award was approved in March 2025 for the 12 months to 31 March 2026.

This is an additional award for ServiceNow non-production environments (Development and Test) for a period of 8 months from 1st August 2025 to 31 March 2026.

CPV: IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: Scotland

72000000 IT services: consulting, software development, Internet and support

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 1 May 2025, 08:35 BST
Last source update: 27 Aug 2025, 10:58 BST
FTS notice number: 2025/S 000-051500
Classification (CPV): IT services: consulting, software development, Internet and support
Delivery area: Scotland (UKM)
Official registry OCID: ocds-h6vhtk-050ae2 Find a Tender

Why no open competition: The works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons
Published justification: These licenses can only be granted by Service Now.

Publisher note: (SC Ref:808253)

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 2

Awarded value £14,5501 contract exc. VAT · 1 repeated publication of the same award counted once

Bids received 1

Contracts signed 2latest 1 Aug 2025

Awarded to	Value	Date	Status
ServiceNow	£773,957 †same award published again · counted once	—	Awarded
ServiceNow	£14,550 †	—	Awarded

Contracts

Contract 051500-2025-NP610625-1 · ServiceNow
Signed
1 Aug 2025
Value
£14,550
Status
active
Contract 018231-2025-NP610625-1 · ServiceNow
Signed
31 Mar 2025
Value
£773,957
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids · 1 electronic · 1 from abroad	0	—	—

Contracting authority & participating public bodies

The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)

Contracting authorityNHS & healthcareBody governed by public lawHealth 1 South Gyle Crescent, Edinburgh, Scotland, EH12 9EBContact email, phone

Dispute resolution & review bodies

Edinburgh Sheriff CourtReview body Edinburgh
Edinburgh Sheriff Court HouseReview body EdinburghContact email, phone

Bidders & participating suppliers

2 commercial parties on the notice

ServiceNowAwarded supplier The Glanty, Egham, UK, TW20 9AH
ServiceNowAwarded supplier 1 Bridge Street, Strata Building, Staines, UK, TW18 4TW

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.