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AwardedFind a Tender · award
BuyerThe Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)
StatusAwarded
DeadlineNot published
ValueValue not published
Published27 Aug 2025

What is being bought

The ServiceNow Case Management System (CMS) has been in-use by the National Contact Tracing Centre, all 14 NHSS Territorial Boards & Public Health Scotland since June 2020. The system was developed and implemented within the NSS’s existing ServiceNow platform. The solution was subsequently extended out and is also used as the national solution to support annual scheduling of flu vaccinations for citizens across Scotland. The ServiceNow main contract award was approved in March 2025 for the 12 months to 31 March 2026. This is an additional award for ServiceNow non-production environments (Development and Test) for a period of 8 months from 1st August 2025 to 31 March 2026.

Delivery location

UKM

Categories

IT services: consulting, software development, Internet and support 72000000IT services: consulting, software development, Internet and support 72000000

Lot details

Lot 1

The ServiceNow Case Management System (CMS) has been in-use by the National Contact Tracing Centre, all 14 NHSS Territorial Boards & Public Health Scotland since June 2020. The system was developed and implemented within the NSS’s existing ServiceNow platform. The solution was subsequently extended out and is also used as the national solution to support annual scheduling of flu vaccinations for citizens across Scotland. Scottish Government has requested that the National Vaccination Scheduling System and Contact Tracing Management System continue to be available for the next 12 months period. Due to continuing requirement for the NVSS and CMS solutions to be in place as part of the NHSScotland response to Covid, the delivery of the annual flu programme and other immunisations, there is therefore a requirement to extend the current instance and associated licenses. If not renewed, NSS would not have a digital solution to manage the national vaccination digital solutions with population level appointment scheduling and self-booking service for the Spring COVID vaccination campaign 2025 and the Autumn / Winter COVID and Flu vaccination campaign 2025/26. The ServiceNow main contract award was approved in March 2025 for the 12 months to 31 March 2026. This is an additional award for ServiceNow non-production environments (Development and Test) for a period of 8 months from 1st August 2025 to 31 March 2026.

Statuscancelled

Award criteria
price

What is included

ItemCategoryQuantity
1IT services: consulting, software development, Internet and supportNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 72. The category anchor is IT services: consulting, software development, Internet and support (72000000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 7210,5392 median · 15.4 average (4,162 of 10,539 with a bid count)2 average (5,054 of 10,539 with named award suppliers)Not published
Same buyer481 median · 1.8 average (28 of 48 with a bid count)1 average (36 of 48 with named award suppliers)Not published
Delivery region: UKM5962 median · 6.3 average (330 of 596 with a bid count)1.5 average (371 of 596 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleThese licenses can only be granted by Service Now.
Rationale classificationsThe works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

051500-2025-NP610625-1

Statusactive
SupplierServiceNow

Contracts

051500-2025-NP610625-1

Statusactive
Value£14,550

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-050ae2
Latest release ID051500-2025
Latest release timestampWed Aug 27 2025 09:58:25 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodlimited
Procurement method detailsAward procedure without prior publication of a call for competition
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
27 Aug 2025award, contract051500-2025
1 May 2025award, contract018231-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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Complete JSON history (2 releases)
27 Aug 2025 · 051500-2025 · award, contract
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1 May 2025 · 018231-2025 · award, contract
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          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
          }
        ]
      },
      "identifier": {
        "legalName": "The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)"
      },
      "contactPoint": {
        "email": "paul.mckinney@nhs.scot",
        "telephone": "+44 1312756000"
      }
    },
    {
      "id": "GB-FTS-145807",
      "name": "ServiceNow",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "Egham",
        "postalCode": "TW20 9AH",
        "countryName": "United Kingdom",
        "streetAddress": "The Glanty"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "legalName": "ServiceNow"
      }
    },
    {
      "id": "GB-FTS-1033",
      "name": "Edinburgh Sheriff Court",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Edinburgh",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Edinburgh Sheriff Court"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "018231-2025-NP610625-1",
      "value": {
        "amount": 773957,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "018231-2025-NP610625-1",
      "dateSigned": "2025-03-31T00:00:00+01:00"
    }
  ],
  "description": "(SC Ref:797632)",
  "initiationType": "tender"
}