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Published 1 May 2025, 12:16 BST

Official UK procurement notice

North Somerset Specialist Domestic Abuse Services

Official notice

Authority: North Somerset Council (Local council)

3 lotsServicesCompetitive flexible procedureAbove thresholdLight touch regimeSME suitableVCSE suitableMax 2 lots to bidMax 2 lots per supplier
Sectors: Health & Social Care (85)Community & Cultural Services (98) Delivery: South West (UKK12)
Published estimate£5,000,000total for 3 lots · £5,000,000 inc. VAT · 1 value update
Submissions closed 16 Oct 2025awarded 11 Dec 2025
Awarded to Cranstoun +2 more3 awards
Contract term 4 yrsends 31 Mar 2030 · up to 31 Mar 2032 with extensions · starts 1 Apr 2026

What is being bought3 lots · detail below

Published requirement description

North Somerset Council is seeking suitably qualified providers to deliver our specialist Domestic Abuse Services from 1st April 2026, for a period of 4 years with an option to extend, subject to satisfactory performance, for a further period of up to 2 years. The service is being split into Lots:

Lot 1 - Specialist Domestic Abuse Support & Advocacy

Lot 2 - Safe, Specialist Domestic Abuse Accommodation

Lot 3 - Specialist Domestic Abuse Counselling and Therapeutic Support Service

  • The authority expects to re-tender this requirement around 1 Apr 2030, 23:59 BST.
  • How the procedure runs: STAGE 1 - Invitation to Tender Lots 1 and 3 - The Council intends to reduce the number of participating Suppliers (down selection), as per section 20(4)(a) of the Act following the Intermediate Assessment in Stage 1: • The maximum number of Suppliers that will be invited to Stage 2 is 2. • The down selection will be determined by the highest scoring Assessed Tender(s) from the Intermediate Assessment. • The Council reserves the right to award the Contracts at the end of Stage 1. Lot 2 only - The assessment of tenders will conclude at the end of Stage 1 and a contract will be awarded to the highest scoring Supplier. STAGE 2 - Lot specific activities (Lots 1 & 3 only) The purpose of Stage 2 is to improve all parties understanding of the requirement and for Suppliers to demonstrate further that they are able to meet the requirements of the specification. • Should a Supplier withdraw or be removed from the procurement process after being invited to Stage 2 - the Council reserves the right (but shall not be obliged) to invite the next highest scoring Assessed Tender from Stage 1. • The Council reserves the right to update the tender documents, following Stage 2, however the Award Criteria shall remain the same for the Intermediate Assessment and Final Assessment. • Further information on Stage 2 activities can be found in Volume 7. Please note that only the activity designed for Lot 3 requires an in-person meeting. Lot 1 is a written activity only. • Following Stage 2 a Final Assessment of Tenders will be undertaken to determine the Most Advantageous Tender. Please note: The terms of this procurement procedure can be modified up until the 'Deadline for Stage 1 Submissions' set out in section 3 of the indicative timeline and as per section 31(1)(b) of the Act. In which case the Council will notify Suppliers via the E-tendering Portal at the earliest opportunity and explain changes (if any) to the indicative timeline, number of stages and the number of Suppliers to be selected at any stage.

CPV: Counselling services · Health and social work services · Other community, social and personal services

Lots and requirements (3)Procurement structure

3 lots · all with a published value (£5,000,000 together) · a supplier may bid for at most 2 and win at most 2 of them · same evaluation weights on every lot
Lot #1Specialist Domestic Abuse Support & AdvocacyAwardedRenewal 4 yrsSMEVCSEPublished value£3,124,000

The source published no individual description for this lot.

Contract period: 1 Apr 2026 – 31 Mar 2030 (4 yrs) · up to 31 Mar 2032 with extensionsValue: £3,124,000 exc. VAT · £3,124,000 inc. VAT
Delivery: South WestEligibility: SME eligibleVCSE eligible
Extensions: Please note: The Council has provided for the inclusion under this contract, of additional services relating to domestic abuse support which may be required during the contract period. Where the Council deems that additional service requirements are related to the subject matter of the contract, they may be included subject to supplier agreement. In recognition of the opportunity for additional funding throughout the life of the contract, the advertised value of this contract is over and above the contract values stated in the notice. This is to allow the Authority to add additional Domestic Abuse related services with the contracted provider/s resulting from additional funding opportunities. · One extension of up to 24 months.
85000000 Health and social work services98000000 Other community, social and personal services
Lot #2Safe, Specialist Domestic Abuse AccommodationAwardedRenewal 4 yrsSMEVCSEPublished value£1,300,000

The source published no individual description for this lot.

Contract period: 1 Apr 2026 – 31 Mar 2030 (4 yrs) · up to 31 Mar 2032 with extensionsValue: £1,300,000 exc. VAT · £1,300,000 inc. VAT
Delivery: South WestEligibility: SME eligibleVCSE eligible
Extensions: Please note: The Council has provided for the inclusion under this contract, of additional services relating to domestic abuse support which may be required during the contract period. Where the Council deems that additional service requirements are related to the subject matter of the contract, they may be included subject to supplier agreement. In recognition of the opportunity for additional funding throughout the life of the contract, the advertised value of this contract is over and above the contract values stated in the notice. This is to allow the Authority to add additional Domestic Abuse related services with the contracted provider/s resulting from additional funding opportunities. · One extension of up to 24 months.
85000000 Health and social work services
Lot #3Specialist Domestic Abuse Counselling and Therapeutic Support ServiceAwardedRenewal 4 yrsSMEVCSEPublished value£576,000

The source published no individual description for this lot.

Contract period: 1 Apr 2026 – 31 Mar 2030 (4 yrs) · up to 31 Mar 2032 with extensionsValue: £576,000 exc. VAT · £576,000 inc. VAT
Delivery: South WestEligibility: SME eligibleVCSE eligible
Extensions: Please note: The Council has provided for the inclusion under this contract, of additional services relating to domestic abuse support which may be required during the contract period. Where the Council deems that additional service requirements are related to the subject matter of the contract, they may be included subject to supplier agreement. In recognition of the opportunity for additional funding throughout the life of the contract, the advertised value of this contract is over and above the contract values stated in the notice. This is to allow the Authority to add additional Domestic Abuse related services with the contracted provider/s resulting from additional funding opportunities. · One extension of up to 24 months.
85312320 Counselling services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored · same split on all 3 lots
Quality: 50%Price: 40%Social value: 10%
Published award criteria (3)
  • Quality
  • Price
  • Social Value
What this means for your bid
  • Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Competitive flexible procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Light touch regime
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Yes · next expected 1 Apr 2030
First published
1 May 2025, 12:16 BST
Last source update
12 Jun 2026, 14:57 BST
Award evaluation window
Submission end – 30 Nov 2025
Authority reference
NSC-0449-25
FTS notice number
2025/S 000-057467
Latest notice
Contract details notice (UK7)
Classification (CPV)
Counselling servicesHealth and social work servicesOther community, social and personal services
Delivery area
South West (UKK12)
Official registry OCID
ocds-h6vhtk-050b42 Find a Tender
How it runs

STAGE 1 - Invitation to Tender

Lots 1 and 3 - The Council intends to reduce the number of participating Suppliers (down selection), as per section 20(4)(a) of the Act following the Intermediate Assessment in Stage 1:

  • The maximum number of Suppliers that will be invited to Stage 2 is 2.
  • The down selection will be determined by the highest scoring Assessed Tender(s) from the Intermediate Assessment.
  • The Council reserves the right to award the Contracts at the end of Stage 1.

Lot 2 only - The assessment of tenders will conclude at the end of Stage 1 and a contract will be awarded to the highest scoring Supplier.

STAGE 2 - Lot specific activities (Lots 1 & 3 only)

The purpose of Stage 2 is to improve all parties understanding of the requirement and for Suppliers to demonstrate further that they are able to meet the requirements of the specification.

  • Should a Supplier withdraw or be removed from the procurement process after being invited to Stage 2 - the Council reserves the right (but shall not be obliged) to invite the next highest scoring Assessed Tender from Stage 1.
  • The Council reserves the right to update the tender documents, following Stage 2, however the Award Criteria shall remain the same for the Intermediate Assessment and Final Assessment.
  • Further information on Stage 2 activities can be found in Volume 7. Please note that only the activity designed for Lot 3 requires an in-person meeting. Lot 1 is a written activity only.
  • Following Stage 2 a Final Assessment of Tenders will be undertaken to determine the Most Advantageous Tender.

Please note: The terms of this procurement procedure can be modified up until the 'Deadline for Stage 1 Submissions' set out in section 3 of the indicative timeline and as per section 31(1)(b) of the Act. In which case the Council will notify Suppliers via the E-tendering Portal at the earliest opportunity and explain changes (if any) to the indicative timeline, number of stages and the number of Suppliers to be selected at any stage.

How it was run

Official notice
Run through: ProContract (Due North) · Who buys & how to bid on ProContract
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free · short registration with manual review; public opportunity list
Submission deadline
16 Oct 2025, 13:00 BST
Clarification deadline
9 Oct 2025, 17:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

Please see www.supplyingthesouthwest.org.uk ↗

for further information and tender documents

Timeline

1 May 2025 → 12 Jun 2026 · 11 dates
  1. Planning notice published
    1 May 2025, 12:16 BST
  2. Market engagement
    20 May 2025, 23:59 BST

    North Somerset Council is hosting two online events on 23 May and 4 June 2025 for interested providers.

    Further information is available on the Supplying the South West e- Tendering Portal:

    www.supplyingthesouthwest.org.uk ↗

    Reference DN773350

  3. Next notice expected
    1 Sept 2025, 23:59 BST
  4. Tender notice published
    17 Sept 2025, 16:13 BST
  5. Clarification questions by381 days ago
    9 Oct 2025, 17:00 BST
  6. Submission deadline374 days ago
    16 Oct 2025, 13:00 BST
  7. Award decision expected by329 days ago
    30 Nov 2025, 23:59 GMT
  8. Assessment summaries sent319 days ago
    11 Dec 2025
  9. Standstill ends306 days ago
    23 Dec 2025, 23:59 GMT
  10. Contract starts208 days ago
    1 Apr 2026, 00:00 BST
  11. Latest notice published135 days ago
    12 Jun 2026, 14:57 BST

Notice history

12 events · 7 releases on Find a Tender · since 1 May 2025
  1. Pipeline notice published
    1 May 2025, 12:16 BST
    UK1
  2. Preliminary market engagement notice published
    1 May 2025, 16:01 BST
    UK2
  3. Pipeline notice published
    4 Jun 2025, 14:29 BST
    UK1
  4. Tender notice published
    17 Sept 2025, 16:13 BST
    UK4
  5. Status changed to active
    17 Sept 2025, 16:13 BST
  6. Procurement method changed
    17 Sept 2025, 16:13 BST
  7. Deadline published: 16 Oct 2025, 13:00 BST
    17 Sept 2025, 16:13 BST
  8. Tender notice published
    17 Sept 2025, 16:23 BST
    UK4
  9. Contract award notice published
    11 Dec 2025, 17:03 GMT
    UK6
  10. Status changed to complete
    11 Dec 2025, 17:03 GMT
  11. Contract signature expected
    8 Jan 2026, 23:59 GMT
    scheduled
  12. Contract details notice published
    12 Jun 2026, 14:57 BST
    UK7
Routine re-releases (7)
  • 2025-09: 1 release · 17 Sept 2025
  • 2025-06: 1 release · 4 Jun 2025
  • 2025-05: 2 releases · 1 May 2025, 1 May 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 3
Awarded value £4,110,2343 awards exc. VAT
Bids received 74 from SMEs
Contracts signed 3latest 9 Mar 2026
Awarded toValueDateStatus
Lot 1 · Specialist Domestic Abuse Support & Advocacy1 award
CranstounVCSE1 Apr 2026 – 31 Mar 2030 · up to 31 Mar 2032Extensions: 1 x extension of up to 24 months subject to satisfactory performance and continued funding available · Options: The Council has provided for the inclusion under this contract, of additional services relating to domestic abuse support which may be required during the contract period. Where the Council deems that additional service requirements are related to the subject matter of the contract, they may be included subject to supplier agreement. In recognition of the opportunity for additional funding throughout the life of the contract, the advertised value of this contract is over and above the contract values stated in the notice. This is to allow the Authority to add additional Domestic Abuse related services with the contracted provider/s resulting from additional funding opportunities.£2,559,60011 Dec 2025Awarded
Lot 2 · Safe, Specialist Domestic Abuse Accommodation1 award
Bristol Missing Link LimitedSMEVCSELot 2 - Safe, Specialist Accommodation1 Apr 2026 – 31 Mar 2030 · up to 31 Mar 2032Extensions: 1 x extension of up to 24 months subject to satisfactory performance and continued funding available · Options: The Council has provided for the inclusion under this contract, of additional services relating to domestic abuse support which may be required during the contract period. Where the Council deems that additional service requirements are related to the subject matter of the contract, they may be included subject to supplier agreement. In recognition of the opportunity for additional funding throughout the life of the contract, the advertised value of this contract is over and above the contract values stated in the notice. This is to allow the Authority to add additional Domestic Abuse related services with the contracted provider/s resulting from additional funding opportunities.£1,074,29411 Dec 2025Awarded
Lot 3 · Specialist Domestic Abuse Counselling and Therapeutic Support Service1 award
Family ActionSMELot 3 - Specialist Therapeutic Counselling1 Apr 2026 – 31 Mar 2030 · up to 31 Mar 2032Extensions: 1 x extension of up to 24 months subject to satisfactory performance and continued funding available · Options: The Council has provided for the inclusion under this contract, of additional services relating to domestic abuse support which may be required during the contract period. Where the Council deems that additional service requirements are related to the subject matter of the contract, they may be included subject to supplier agreement. In recognition of the opportunity for additional funding throughout the life of the contract, the advertised value of this contract is over and above the contract values stated in the notice. This is to allow the Authority to add additional Domestic Abuse related services with the contracted provider/s resulting from additional funding opportunities.£476,34011 Dec 2025Awarded

Contracts

  • Contract 1 · CranstounVCSE

    Signed
    9 Mar 2026
    Value
    £2,559,600
    Period
    1 Apr 2026 – 31 Mar 2030 · up to 31 Mar 2032 with extensions
    Status
    active
    Extensions
    1 extension subject to satisfactory performance of up to 24 months.
    Options
    The right to additional purchases while the contract is valid. Please note: The Council has provided for the inclusion under this contract, of additional services relating to domestic abuse support which may be required during the contract period. Where the Council deems that additional service requirements are related to the subject matter of the contract, they may be included subject to supplier agreement. In recognition of the opportunity for additional funding throughout the life of the contract, the advertised value of this contract is over and above the contract values stated in the notice. This is to allow the Authority to add additional Domestic Abuse related services with the contracted provider/s resulting from additional funding opportunities.

  • Contract 2 · Bristol Missing Link LimitedSMEVCSE

    Signed
    9 Mar 2026
    Value
    £1,074,294
    Period
    1 Apr 2026 – 31 Mar 2030 · up to 31 Mar 2032 with extensions
    Status
    active
    Extensions
    1 extension subject to satisfactory performance of up to 24 months.
    Options
    The right to additional purchases while the contract is valid. Please note: The Council has provided for the inclusion under this contract, of additional services relating to domestic abuse support which may be required during the contract period. Where the Council deems that additional service requirements are related to the subject matter of the contract, they may be included subject to supplier agreement. In recognition of the opportunity for additional funding throughout the life of the contract, the advertised value of this contract is over and above the contract values stated in the notice. This is to allow the Authority to add additional Domestic Abuse related services with the contracted provider/s resulting from additional funding opportunities.

  • Contract 3 · Family ActionSME

    Signed
    9 Mar 2026
    Value
    £476,340
    Period
    1 Apr 2026 – 31 Mar 2030 · up to 31 Mar 2032 with extensions
    Status
    active
    Extensions
    1 extension subject to satisfactory performance of up to 24 months.
    Options
    The right to additional purchases while the contract is valid. Please note: The Council has provided for the inclusion under this contract, of additional services relating to domestic abuse support which may be required during the contract period. Where the Council deems that additional service requirements are related to the subject matter of the contract, they may be included subject to supplier agreement. In recognition of the opportunity for additional funding throughout the life of the contract, the advertised value of this contract is over and above the contract values stated in the notice. This is to allow the Authority to add additional Domestic Abuse related services with the contracted provider/s resulting from additional funding opportunities.

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
1 · Specialist Domestic Abuse Support & Advocacy3final-stage tenders12—
2 · Safe, Specialist Domestic Abuse Accommodation2final-stage tenders11—
3 · Specialist Domestic Abuse Counselling and Therapeutic Support Service2final-stage tenders · 3 at stage one22—

Contracting authority & participating public bodies

North Somerset Council

Contracting authorityPublic authority - sub-central government GB-PPON: PVVX-9588-WCMV Town Hall, Walliscote Grove Road, Weston-super-Mare, North Somerset, South West, BS23 1UJContact email

Bidders & participating suppliers

3 commercial parties on the notice
  • BRISTOL MISSING LINK LIMITEDAwarded supplierGB-COH: IP24218RGB-PPON: PQZY-1343-HPBD Embassy House, Queens Avenue, Bristol, South West, BS8 1SBContact email
  • CRANSTOUNAwarded supplierGB-COH: 03306337GB-PPON: PWGT-8578-PLNX Thames Mews, Esher, South East, KT10 9ADContact email
  • FAMILY ACTIONAwarded supplierGB-COH: 01068186GB-PPON: PGQG-3268-XDMX 34 Wharf Road, London, London, N1 7GRContact email

Official documents & specifications (11)

Official links; attachments are not copied

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
Show 3 more notices
  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender
  • Preliminary market engagement notice planningPreliminary market engagement noticeUK2Preliminary market engagement notice on Find a Tender
  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender