Norfolk Community Advice Network (NCAN) for Suicide Prevention

Contracts

• Contract 1 · Norfolk Community Law Service LtdVCSE

  Signed

  31 Mar 2026

  Value

  £94,225

  Period

  1 Apr 2026 – 31 Mar 2029 · up to 31 Mar 2031 with extensions

  Status

  active

  Extensions

  The Customer may extend the Agreement for a period of up to 24 months by giving not less than one month's notice in writing to the Supplier prior to the Expiry Date

  11 agreed KPIs: NCAN Referral System · Primary Care Networks · Primary Care Networks …

  • NCAN Referral System, Percentage of NCAN partners that continue to engage. Numerator: total number of partners that submitted referrals in the reporting quarter. Denominator: total number of partners registered with NCAN.
  • Primary Care Networks, Number of primary care networks where the NCAN system is live
  • Primary Care Networks, Number of primary care staff trained to use the NCAN referral system
  • Wellbeing, Percentage of referrals that provided feedback on the service received
  • Wellbeing, Of those that submitted feedback, percentage that reported a positive impact on their wellbeing
  • Timeliness, % contacted within agreed timeframe (e.g., 48 hours)
  • Case Complexity, % of users presenting ≥2 stressors
  • Equity of Access, Reach to priority groups (men; multiple disadvantage)
  • Safeguarding, % of concerns escalated appropriately
  • Workforce Wellbeing, % of staff receiving supervision monthly
  • Suicide Risk Mitigation, % of users with identified risk who have a safety plan enacted + follow-ups

Notices published for this procedure

• Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender22 Jun 2026, 11:44 BST