Norfolk and Waveney NHS111, CAS and Primary Care OOH Services

NHS Norfolk and Waveney ICB intend to go to Open procurement for its NHS111, Clinical Assessment Service (CAS) and Primary Care OOH services. <br/>NHS111 aims to ensure patients with an urgent clinical need are assessed and referred to an appropriate service, in a timely manner, by providing health advice and onward referral over the telephone and online. The NHS111 service will deliver a safe and patient focused service that promotes quality and reduces health inequalities.<br/><br/>Objectives of the service will include;<br/>Achieve nationally and locally mandated KPIs and quality measures.<br/>Expedite patient access to appropriate end point services.<br/>Provide a CAS that manage high level of clinical validation for lower Acuity Ambulance and ED dispositions <br/>Ensure the Directory of Services (DoS) is maintained in partnership with local system and used to facilitate timely and appropriate levels of care<br/>Provision of Primary Care OOH care in that OOH period <br/>Provision of face to face locations for OOH to see patients<br/>Provision of roving visiting service for patients that require a visit during the OOH period. <br/>It is anticipated that the service will receive circa 300,000 - 400,000 calls (as per the national ADC) <br/><br/>The anticipated contract duration will be 5 years with an option to extend for up to a further 2 years.<br/><br/>The total annual contract value is anticipated to be in the region of £17,870,188 per annum.<br/><br/>Providers are invited to attend a virtual market engagement event on the 26th July 2023. Further details including MS Teams link and specific timing of the event will be communicated to registered providers.<br/><br/>In order to register to attend the event, please follow the instructions provided later in this notice. (Section II.2.14). Providers are also asked to complete a questionnaire as part of the registration process.<br/><br/>Please note, this PIN relates to services within scope of Schedule 3 thereto (Social and Other Specific Services). The Commissioners and AGCSU are, therefore, bound only by those parts of the Regulations applying to Schedule 3 services (also known as the "Light Touch Regime").<br/><br/>The commissioner does not bind itself to commencing or running any public procurement procedure further to, or as a result of, this market engagement.<br/><br/>Any subsequent procurement, if undertaken, will be commenced by way of a separate call for competition via a relevant notice published in Find a Tender.<br/><br/>Any and all information/documents that are made available as part of this engagement exercise is draft and subject to change. All timeframes are indicative and also subject to change. Additional information: To register to attend the market engagement event and access further details relating to the market engagement please go to the following link/address: "https://health family.force.com/s/Welcome", register on the system as appropriate and access project reference C191138 "Norfolk and Waveney NHS111, CAS and Primary Care OOH Services -Market Engagement".<br/><br/>Event registration deadline: 17:00 on 24/7/2023.