Official UK procurement notice
Provision of a Non-Emergency Patient Transport Service and a Renal Patient Transport Service for NHS Surrey Heartlands Integrated Care Board
Authority: NHS Surrey Heartlands Integrated Care Board (Central government)·Consortium: 2 public authorities
What is being bought2 lots · detail below
Published requirement descriptionThe Awarding Authority procured Non-Emergency Patient Transport Services under two Lots. The incumbent ICB arrangements for these services will terminate at midnight on 31st March 2024.
The two Lots let under this contract are:
- Lot 1 Non-Emergency Patient Transport Service (excluding Renal Dialysis)
- Lot 2 Non-Emergency Patient Transport Renal Dialysis Service
The contracts awarded will commence 1st April 2024 at one second past midnight for a minimum term of 5 years.
Surrey Heartlands ICB is committed to the development and implementation of a new NEPT Service that delivers benefits to all stakeholders through a patient centred approach and shared vision that:
- enables true system partnership working and incentivisation of excellent patient care and value for money.
- includes health and social care providers in its planning, commissioning and management of NEPTS to ensure that transport is considered in wider pathway improvements as an integral part of service development and discharge planning, and influences outpatient, renal, mental health and social services considerations.
- offers effective coordination with local transport operators and small / medium enterprises (including specialist mental health transport providers where necessary) to maximise use of available resources and ensure resilience arrangements are in place.
- works with local authorities, to explore future scope for collaborative/aligned coordination and delivery of local non-specialist transport arrangements
works with neighbouring ICSs to better manage journeys of patients who cross ICS boundaries, and any other aspects of common interest where economies of scale may be useful to consider.
- provides sustainable and flexible care, operating across extended hours, that contributes to health prevention and keeping people well
- delivers high patient and service user satisfaction by way of excellent customer care mechanisms
- ensures alignment to the Surrey Heartlands 'ICS Green Plan'
CPV: Health services
Lots and requirements (2)Procurement structure
2 lots · no lot values published · win at most 2 of them · same evaluation weights on every lotLot #1Non-Emergency Patient Transport Service (excluding Renal Dialysis)AwardedRenewal
Lot 1 service requirements:
- Booking and coordination – a single point of eligibility assessment, booking, co-ordination and brokerage for NEPTS across Surrey Heartlands ICS including signposting to alternate free or paid for provisions where appropriate; co-ordination and booking systems need to be interoperable across different providers.
- Specialist Transport – vehicles that are designed for the primary purpose of transporting people who require treatment; they will likely be required to register with the Care Quality Commission (CQC).
- Non-Specialist Transport – offering scope for new models of delivery; not usually required to register with the CQC.
- Guidance and signposting to Financial Support Schemes – considerations for financial support schemes that can support NEPTS such as the Healthcare Travel Costs Scheme (HTCS)
Lot #2Non-Emergency Patient Transport Renal Dialysis ServiceAwardedRenewal
Lot 2 service requirements:
- Booking, coordination and triage – a single point of brokering and managing patient journeys for and on behalf of, Surrey Heartlands patients requiring transportation for the purposes of attending Renal Dialysis appointments.
- Specialist Transport – vehicles that are designed for the primary purpose of transporting people who require treatment; adapted vehicle or support from staff they will likely be required to register with the Care Quality Commission (CQC).
- Non-Specialist Transport – offering scope for new models of delivery; such as private hire/taxis and community transport not usually required to register with the CQC.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Technical: 70
- Price: 30
- price: 100
Published award criteria (3)
- Technical: 70
- Price: 30
- Price: 100
- Staff
- Names and qualifications of delivery staff must be submitted
- Price carries 130 of 200 points: a 10% discount moves about 13 points. This one is won on the number: sharpen the price before polishing the prose.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 9 Mar 2023, 08:50 GMT
- Last source update
- 29 Sept 2023, 15:51 BST
- Award evaluation window
- 5 Jun 2023 – …
- Authority reference
Project_5085- FTS notice number
2023/S 000-028843- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03b0c3Find a Tender
- Review procedure
The Contracting Authority will incorporate a voluntary standstill period at the point information on the award of the contract is communicated to bidders. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful Bidders to challenge the award decision before the contract is entered into. The Public Contracts Regulations 2015 provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).
Publisher note: Surrey Heartlands ICB (the Awarding Authority) covers around one million people across the following boroughs and districts: Elmbridge, Epsom and Ewell, Guildford, Mole Valley, Reigate and Banstead, Runnymede, Spelthorne, Tandridge, Waverley and Woking. This represents around three quarters of the Surrey population. The Awarding Authority is seeking Potential Bidder(s), to appoint supplier(s) for the provision of high-quality Non-Emergency Patient Transport Service (NEPTS) solutions in two Lots as below: • Lot 1 - Non-Emergency Patient Transport Service (excluding Renal Dialysis) • Lot 2 - Non-Emergency Patient Transport Renal Dialysis Service
How it was run
Official noticeTender documents are also served through a separate tool: https://commercialsolutions.bravosolution.co.uk/ ↗
- Submission deadline
- 5 May 2023, 12:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
- Bids opened
- 5 Jun 2023, 09:00 BST
Timeline
10 Mar 2023 → 1 Apr 2024 · 5 dates- Next notice expected10 Mar 2023
- Submission deadline5 May 2023, 12:00 BST
- Bids opened5 Jun 2023, 09:00 BST
- Notice published29 Sept 2023, 15:51 BST
- Contract starts1 Apr 2024, 00:00 BST
Notice history
5 events · 4 releases on Find a Tender · since 17 Apr 2023- Status changed to active17 Apr 2023, 10:12 BST
- Procurement method changed17 Apr 2023, 10:12 BST
- Deadline published: 5 May 2023, 12:00 BST17 Apr 2023, 10:12 BST
- Status changed to complete29 Sept 2023, 14:12 BST
- Buyer details updated29 Sept 2023, 15:51 BST
Routine re-releases (4)
- 2023-03: 1 release · 9 Mar 2023
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecastContracts
Non-Emergency Patient Transport Service (excluding Renal Dialysis) · ERS Transition Limited trading as EMED Group Limited
- Signed
- 28 Sept 2023
- Value
- £33,667,480
- Period
- … – 31 Mar 2029
- Status
- active
Non-Emergency Patient Transport Renal Dialysis Service · ERS Transition Limited trading as EMED Group Limited
- Signed
- 28 Sept 2023
- Value
- £10,140,835
- Period
- … – 31 Mar 2029
- Status
- active
Non-Emergency Patient Transport Service (excluding Renal Dialysis) · ERS Transition Limited trading as EMED Group Limited
- Signed
- 28 Sept 2023
- Value
- £33,667,480
- Period
- … – 31 Mar 2029
- Status
- active
Non-Emergency Patient Transport Renal Dialysis Service · ERS Transition Limited trading as EMED Group Limited
- Signed
- 28 Sept 2023
- Value
- £10,140,835
- Period
- … – 31 Mar 2029
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Non-Emergency Patient Transport Service (excluding Renal Dialysis) | 5bids · 5 electronic · 6 from abroad | 1 | — | — |
| 2 · Non-Emergency Patient Transport Renal Dialysis Service | 4bids · 4 electronic · 5 from abroad | 1 | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- NHS Commercial SolutionsContracting authorityCentral purchasing bodyRegional or local authorityHealth
Dispute resolution & review bodies
- Surrey Heartlands CCGReview body
- Surrey Heartlands ICBReview body
Bidders & participating suppliers
2 commercial parties on the notice- ERS Transition Limited, trading as EMED GroupAwarded supplier
- ERS Transition Limited, trading as EMED GroupAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria