Find a TenderAwardedContract details notice

Published 23 Jul 2025, 15:47 BST

Official UK procurement notice

NHSE H&J London - Adult Patient & Public Voice Procurement

Official notice

Authority: NHS England (Central government)

ServicesOpen procedureAbove thresholdSME suitableVCSE suitable

Sectors: Health & Social Care (85) Delivery: Delivery location not published

Published estimate£331,200≈ £110k / year · £397,440 inc. VAT2.2% below final estimate

Submissions closed 19 Aug 2025awarded 11 Sept 2025

Awarded to User Voice2 awards

Contract term 3 yrsends 28 Sept 2028 · up to 28 Sept 2029 with extensions · starts 29 Sept 2025

What is being bought

Published requirement description

Adult Patient & Public Voice services to support all H&J London ADULT services by providing Independent lived experience and patient and public voice input as part of the H&J London Commissioning Process.

No preliminary market engagement: Not enough time available

CPV: Health and social work services

The lotProcurement structure

single lot · value published

Lot #1AwardedRenewal 3 yrsSMEVCSEPublished value£331,200

Contract period: 29 Sept 2025 – 28 Sept 2028 (3 yrs) · up to 28 Sept 2029 with extensionsValue: £331,200 exc. VAT · £397,440 inc. VAT

Eligibility: SME eligibleVCSE eligible

Extensions: Subject to satisfactory performance and available funding · Can be extended up to 1 year

85000000 Health and social work services

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 60%Price: 30%Social value: 10%

Published sub-criteria (3)

Technical: 60%
Commercial: 30%
Social Value: 10%

Published award criteria (3)

Technical: Quality Criteria
Commercial: Commercial Criteria
Social Value: Social Value Criteria

What this means for your bid

Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record

Procedure method: Open procedure
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Procurement category: Services
Notice status: Awarded
Procurement threshold: Above threshold (FTS publication)
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 23 Jul 2025, 15:47 BST
Last source update: 21 Oct 2025, 16:44 BST
Award evaluation window: Submission end – 11 Sept 2025
Authority reference: C377296
FTS notice number: 2025/S 000-042469
Latest notice: Contract details notice (UK7)
Classification (CPV): Health and social work services
Delivery area: Not published
Official registry OCID: ocds-h6vhtk-0564cb Find a Tender

How it was run

Official notice

Run through: Atamis legacy domain (health-family.force.com) · Who buys & how to bid on Atamis

Supplier login requiredElectronic submission allowedLanguage: EN

Access & registration note: Legacy Salesforce domain still used in notices — use the current Atamis portal · this portal address is a legacy domain; the operator has migrated

Submission deadline: 19 Aug 2025, 12:00 BST
Clarification deadline: 11 Aug 2025, 17:00 BST
Submission channel: Official e-sourcing portal
Electronic submission: Allowed
Accepted languages: en

Detailed submission instructions & authority contactsFrom official release

health-family.force.com/s/Welcome ↗

Timeline

23 Jul 2025 → 21 Oct 2025 · 8 dates

Tender notice published
23 Jul 2025, 15:47 BST
Clarification questions by
11 Aug 2025, 17:00 BST
Submission deadline
19 Aug 2025, 12:00 BST
Assessment summaries sent
11 Sept 2025, 00:00 BST
Award decision expected by
11 Sept 2025, 23:59 BST
Standstill ends395 days ago
22 Sept 2025, 23:59 BST
Contract starts389 days ago
29 Sept 2025, 00:00 BST
Latest notice published366 days ago
21 Oct 2025, 16:44 BST

Notice history

5 events · 3 releases on Find a Tender · since 23 Jul 2025

Tender notice published
23 Jul 2025, 15:47 BST
UK4
Contract award notice published
11 Sept 2025, 14:18 BST
UK6
Status changed to complete
11 Sept 2025, 14:18 BST
Contract signature expected
29 Sept 2025, 23:59 BST
scheduled
Contract details notice published
21 Oct 2025, 16:44 BST
UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 2

Awarded value £324,0721 contract exc. VAT · 1 repeated publication of the same award counted once

Bids received 1

Contracts signed 1latest 14 Oct 2025

Awarded to	Value	Date	Status
User VoiceVCSE30 Sept 2025 – 22 Sept 2028 · up to 22 Sept 2029Extensions: Subject to approval of available funding	£324,072same award published again · counted once	11 Sept 2025standstill to 22 Sept 2025	Standstill
User Voice	£324,072 †	—	Awarded

Contracts

NHSE H&J London - Adult Patient & Public Voice Procurement · User Voice
Signed
14 Oct 2025
Value
£324,072
Period
20 Oct 2025 – 19 Oct 2028 · up to 19 Oct 2029 with extensions
Status
active
Extensions
Up to one year
Options
Subject to satisfactory performance and available funding
3 agreed KPIs: Operation Model · Performance Activity · Service Users
- Operation Model, 1) The PPV provider will work to an agreed ‘Operation Model’ as identified in the NHSE H&J PPV Service Specification, for the duration of the contract.
- Performance Activity, 2) The PPV Provider will submit performance management, delivery, and outcome activity via Quarterly PPV Summary Reports (reflective) & Quarterly Delivery Plan (forward planning) within agreed timelines and on specified deadline dates for the juration of the contract.
- Service Users, 3) The PPV Provider will ensure that Service Users with real lived experience are always an equal part of the NHSE, Health & Justice Commissioned Projects & PPV Engagement, as a key part of the agreed NHSE H&J Adult PPV Contract.

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1final-stage tenders	0	1	—

Contracting authority & participating public bodies

NHS England

Contracting authorityPublic authority - central government GB-PPON: PDPT-3135-BWWY Wellington House, 133-135 Waterloo Rd, London, London, SE1 8UGContact name, email

Bidders & participating suppliers

2 commercial parties on the notice

User VoiceAwarded supplierGB-COH: 06820227 20 Newburn Street, London,, London, London, SE11 5PJContact email
User VoiceAwarded supplierGB-PPON: PVLL-4825-RTTG 20 Newburn Street, London, SE11 5PJ, London, London, SE11 5PJContact email

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender21 Oct 2025, 16:44 BST
Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender11 Sept 2025, 14:18 BST
Tender notice tenderTender noticeUK4Tender notice on Find a Tender23 Jul 2025, 15:47 BST