Official UK procurement notice
NHS Bristol, North Somerset, South Gloucestershire ICB MSK13/22/getUBetter
Authority: NHS Bristol North Somerset & South Gloucestershire Integrated Care Board (Central government)
What is being bought
Published requirement descriptiongetUBetter's digital service is a self-management platform available across primary, secondary and community care in BNSSG, supporting patients with all common MSK injuries and conditions.
Patients can be and are directed to the app at many points during their MSK management pathway e.g. when seen in primary care, attending MSKi service, whilst on waiting list to attend MSK physiotherapy (links provided in waiting well letters) and during/post physiotherapy intervention.
getUBetter is co-designed with patients, clinicians, commissioners and research partners. They maintain a cycle of design, test, assess, modify and improve to make sure that content and flow is intuitive and helps people to self-manage their recovery and general health.
getUBetter is a class 1 medical device and DTAC certified.
It complies with NHS Clinical safety and information governance standards.
The getUBetter content is based to the latest evidence and behaviour change techniques, and self-management pathways are signed off and approved by clinical teams.
The platform is locally configured to an ICB MSK pathway and is regularly updated.
The App is designed to be given as part of routine care and has multiple layers of risk management. It provides safe self-management but will advise patients to seek help if needed.
getUBetter provides personalised support that is responsive to how a patient is feeling and targeted to their recovery journey and lived experience.
It enables patients to choose the right pathway for themselves and provide them with choice on how to self-manage their condition in relation to their local circumstances and environment.
getUBetter has been approved for funding for 2 years.
CPV: Health services
The lotProcurement structure
single lot · no lot value publishedLot #1NHS Bristol, North Somerset and South Gloucestershire ICB are using this notice as an…Awarded
NHS Bristol, North Somerset and South Gloucestershire ICB are using this notice as an intention to award notice.
Direct Award C has been used for the award of this contract. The existing provider is satisfying the original contract and will likely satisfy the proposed new contract. The services provided are the service specification are not changing considerably.
getUBetter's digital self-management platform has been available across primary, secondary and community care in BNSSG, supporting patients with all common MSK injuries and conditions.
Patients can be and are directed to the app at many points during their MSK management pathway e.g. when seen in primary care, attending MSKi service, whilst on waiting list to attend MSK physiotherapy (links provided in waiting well letters) and during/post physiotherapy intervention.
getUBetter is a class 1 medical device and DTAC certified. It complies with NHS Clinical safety and information governance standards.
The getUBetter content is based to the latest evidence and behaviour change techniques, and self-management pathways are signed off and approved by clinical teams. The platform is locally configured to an ICB MSK pathway and is regularly updated.
The App is designed to be given as part of routine care and has multiple layers of risk management. It provides safe self-management but will advise patients to seek help if needed.
getUBetter provides personalised support that is responsive to how a patient is feeling and targeted to their recovery journey and lived experience. They enable patients to choose the right pathway for themselves and provide them with choice on how to self-manage their condition in relation to their local circumstances and environment.
The contract has been awarded for the period 2 years with a provision for extension included should funding become available at the end of the contract length.
The lifetime value of the 2 year contract is £206,682.
There is no change to service provision within the new contract.
This procurement has been carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners.
NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board (ICB) and Gloucestershire ICB are currently working together in a formal "clustering" arrangement to prepare for their merger into a single, new organisation (name to be confirmed), effective from 1st April 2027.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Award procedure without prior publication of a call for competition
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 7 Apr 2026, 15:49 BST
- Last source update
- 15 Jun 2026, 13:46 BST
- FTS notice number
2026/S 000-056201- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-067d3fFind a Tender
- Why no open competition
- The procurement falls outside the scope of application of the directive
- Published justification
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by 17th April 2026 (8 working days following publication of intention to award notice)]. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.
Publisher note: Contract award approved as follows: BNSSG ICB Board approved the award of this contract under PSR direct award process C. Key Criteria 1. Quality and Innovation 2. Value 3. Integration, collaboration, and service sustainability 4. Improving access, reducing health inequalities, and facilitating choice 5. Social value Scoring Matrix • Where a provider has scored a "Not Assured" for one or more sections, they will not be awarded the contract. • Where a provider has scored "Conditionally Assured" for one or more sections, the ICB will consider the extent to which the partial assurance affects the overall delivery, and will ensure action plans are in place prior to contract finalisation. • Where a provider has scored "Assured" for all sections, the contract can be awarded. No potential or conflicts of interest from any individuals were identified in this process. This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 and The Procurement Act 2023 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by 17th April 2026 (8 working days following publication of intention to award notice)]. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.
Notice history
2 releases on Find a TenderPublished amendments (1)
This serves notice as a Contract Award Notice following the completion of standstill with no representation to the award. The date of contract award is 1st April 2026-31st March 2028 with option to extend should funding become available. The total contract value for the contract term is £206,692 ex VAT Date the contract was signed 8th May 2026 This is a Provider Selection Regime (PSR) confirmatio…
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| getUBetter LimitedSMENHS Bristol, North Somerset, South Gloucestershire MSK13/22/getUBetter | £206,692 † | — | Awarded |
Contracts
NHS Bristol, North Somerset, South Gloucestershire MSK13/22/getUBetter · getUBetter LimitedSME
- Signed
- 20 Feb 2026
- Value
- £206,692
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1bids | — | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- NHS BNSSG ICBReview body
Bidders & participating suppliers
1 commercial party on the notice- getUBetterAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.