Official UK procurement notice
NHS 111 Service - Milton Keynes
Authority: NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board (Central government)·Consortium: 2 public authorities
What is being bought
Published requirement descriptionNHS 111 Service - Milton Keynes: Integrated Urgent Care (NHS111 and Clinical Assessment Service) services. Integrated Urgent Care Services are inextricably linked to delegated primary care commissioned services and have been considered together when determining a sustainable approach for provision within BLMK.
CPV: Health services
The lotProcurement structure
single lot · no lot value publishedLot #1Integrated Urgent Care (NHS111 and Clinical Assessment Service) servicesAwarded
Integrated Urgent Care (NHS111 and Clinical Assessment Service) services. Integrated Urgent Care Services are inextricably linked to delegated primary care commissioned services and have been considered together when determining a sustainable approach for provision within BLMK. The transformation of IUC directly impacts core general practice and primary services, specifically same day and urgent general practice and vice versa. National policy developments including the development of unscheduled care coordination hubs has been an important consideration as the services are delivered against a national NHSE Service Specification as follows:
NHS111 is a remote triage service accessed via telephone or online. Both services use a Clinical Decision Support System called NHS Pathways, to support the remote assessment of callers to 111 or 999, or visitors to NHS111 Online. The 111-telephony service uses an Interactive Voice Response (IVR) system. This provides an initial filter to direct callers along the appropriate pathway within the NHS111 process. It can also connect callers directly with another service such as a Mental Health Crisis Team.
Clinical Assessment Service (CAS) contains an MDT, with at least one senior responsible GP available 24/7 with additional GPs rostered according to demand. Working with them, also rostered according to demand and local need are specialists such as advanced nurse practitioners, pharmacists, dental nurses, mental health nurses and palliative care nurses. During consultations, CAS clinicians will use a Clinical Decision Support System (CDSS) or an agreed clinical protocol to complete the episode on the telephone where possible.
The ICB are intending to award a contract an existing provider following direct award process C and the approximate lifetime value of the contract is £4.9m plus activity growth, cost inflation and efficiencies. The services are intended to be provided for a period of three years from 01st October 2025 to 30th September 2028.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Award procedure without prior publication of a call for competition
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 25 Oct 2024, 15:04 BST
- Last source update
- 18 Aug 2026, 10:52 BST
- FTS notice number
2026/S 000-078428- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04b173Find a Tender
- Why no open competition
- The procurement falls outside the scope of application of the directive
- Published justification
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by midnight of 06th November 2024. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR'.
Publisher note: This is a Provider Selection Regime (PSR) confirmation of contract award notice. This contract has been awarded under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by midnight of 06th November 2024. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR'. The BLMK ICB Board gave approval of this in September 2024 at the scheduled Board Meeting. Conflicts of interests have been managed in line with ICB's Conflict of Interest and Standards of Business Conduct Policy.
Notice history
1 event · 2 releases on Find a Tender- Buyer details updated18 Aug 2026, 10:52 BST
Published amendments (1)
This is a Provider Selection Regime (PSR) confirmation of contract award notice. This contract has been awarded under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. This contract has now been formally awarded using direct award process C. The contract has been awa…
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| DHU Healthcare | £4,900,000 † | — | Awarded |
Contracts
Contract 034703-2024-1 · DHU Healthcare
- Signed
- 27 Sept 2024
- Value
- £4,900,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1bids | — | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeBidders & participating suppliers
1 commercial party on the notice- DHU Healthcare CICAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.