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Published 13 Aug 2025, 14:25 BST

Official UK procurement notice

NHS 111 Crisis Text Service

Official notice

Authority: South London and Maudsley NHS Foundation Trust (Central government)

ServicesBelow threshold - open competitionBelow thresholdSME suitableVCSE suitable
Sectors: Health & Social Care (85) Delivery: Delivery location not published
Published estimate£450,000≈ £150k / year · £540,000 inc. VAT
Submissions closed 8 Sept 2025
Contract term 3 yrsends 31 Dec 2028 · up to 31 Dec 2030 with extensions · starts 1 Jan 2026

What is being bought

Published requirement description

South London and Maudsley NHS Foundation Trust (SLaM) seeks to commission a

high-quality, accessible, and inclusive crisis text service, designed to support

individuals in emotional distress through real-time, text-based communication.

CPV: Health services

The lotProcurement structure

single lot · value published
Lot #1Renewal 3 yrsSMEVCSEPublished value£450,000
Contract period: 1 Jan 2026 – 31 Dec 2028 (3 yrs) · up to 31 Dec 2030 with extensionsValue: £450,000 exc. VAT · £540,000 inc. VAT
Eligibility: SME eligibleVCSE eligible
Extensions: 2 x 12 months
85100000 Health services
Pre-qualification & selection criteria (PQQ)1
  • Condition of participation

    Tender Documents

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored

Lot awarding rule: As per tender documents

Conditions of participation1
  • Condition of participation

    Tender Documents

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - open competition
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Closed
Procurement threshold
Below threshold
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
13 Aug 2025, 14:25 BST
Last source update
13 Aug 2025, 14:25 BST
FTS notice number
2025/S 000-048436
Latest notice
Tender notice (UK4)
Classification (CPV)
Health services
Delivery area
Not published
Official registry OCID
ocds-h6vhtk-05871b Find a Tender

How it was run

Official notice
Run through: Atamis legacy domain (health-family.force.com) · Who buys & how to bid on Atamis
Supplier login requiredElectronic submission allowed
Access & registration note: Legacy Salesforce domain still used in notices — use the current Atamis portal · this portal address is a legacy domain; the operator has migrated
Submission deadline
8 Sept 2025, 12:00 BST
Clarification deadline
1 Sept 2025, 12:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Detailed submission instructions & authority contactsFrom official release

www.health-family.force.com/s/Welcome ↗

Timeline

13 Aug 2025 → 1 Jan 2026 · 4 dates
  1. Tender notice published
    13 Aug 2025, 14:25 BST
  2. Clarification questions by
    1 Sept 2025, 12:00 BST
  3. Submission deadline
    8 Sept 2025, 12:00 BST
  4. Contract starts301 days ago
    1 Jan 2026

Notice history

1 event · 1 release on Find a Tender
  1. Tender notice published
    13 Aug 2025, 14:25 BST
    UK4

Contracting authority & participating public bodies

South London and Maudsley NHS Foundation Trust

Contracting authorityPublic authority - central government GB-PPON: PVHW-2176-TRVQ Bethlem Royal Hospital, Beckenham, London, BR3 3BXContact name, email, phone

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender