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planning
Official procurement procedure

New Build Customer Journey Support

Business and management consultancy and related services
Marketing management consultancy services
Location not published
Published value
£500,000
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Peabody Trust: "New Build Customer Journey Support". Published status: planning. Published value: £500,000. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityPeabody TrustScope & CategoriesNot publishedSubmission Window
planning
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£500,000
Bidder Intelligence · Authority Profile: Peabody Trust
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Peabody Trust. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
4.5Bids / Report
7.1% of reports have one bid
Supplier ConcentrationModerate Concentration
Firntec LTDTop vendor: 27.9% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 70 active published awards; 14 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
Firntec LTD1 win£598,602
PBL Group Ltd1 win£279,568
Pennington Choices Limited1 win£150,000
SEVILLE DEVELOPMENTS LIMITED1 win£145,810
Patos Construction Ltd1 win£138,430
Procedure terms
Contracting AuthorityPeabody Trust
Procedure methodNot published
Procurement categoryNot published
Statusplanning
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published29 Apr 2025, 14:39 BST
Last source update29 Apr 2025, 14:39 BST
Recurring procurementNot published
ClassificationBusiness and management consultancy and related services, Marketing management consultancy services
Delivery areaLocation not published
OCIDocds-h6vhtk-050947
What is being bought
The contracted service requirement is to create and deliver a satisfying customer journey for new build customers ensuring they feel informed, supported and valued throughout the entire process. The service is to provide end to end implementation and oversight of customer journey touchpoints across new housing developments, ensuring a consistent, high-quality experience for residents across all the various tenures including social rented, shared ownership and market sale. The aim is to deliver an industry-leading customer experience across the entire new build journey which is crucial in strengthening our reputation. The service will support internal teams by taking on the delivery of customer facing touchpoints which will allow Peabody colleagues to focus on their core roles whilst ensuing that the customer experience is elevated, consistent and aligned with Peabody’s organisational values. The process to be developed is to include, but is not limited to: - Site set up - Asset Development & Adaptation - Onsite Support - Measurement & review - Project Management & Reporting - Detailed Asset Development & Management For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-title/3R6YFH4XPE To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/3R6YFH4XPE
What changed
From the official release history
  1. tender value changed
    29 Apr 2025, 14:39 BST
  2. Status changed to planning
    29 Apr 2025, 14:39 BST
  3. Official notice release published
    29 Apr 2025, 14:39 BST
  4. Buyer information updated
    29 Apr 2025, 14:39 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    planning
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Pipeline notice
    29 Apr 2025, 14:39 BST
  2. Procedure published
    29 Apr 2025, 14:39 BST
  3. engagement
    16 May 2025, 00:59 BST · scheduled
    At the moment we are seeking EOI from potential providers interested and capable of providing these services with a view to understanding market interest and options, cost structures and developing our specification before we go out to the market. Providers interested should email damon.pickard@peabody.org.uk
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Peabody Trust

Contracting authority GB-PPON-PYJY-3925-DVJD
View buyer profile

  • Peabody Trust
    buyer

    GB-PPON: PYJY-3925-DVJD
    Minster Court, 45 47 Westminster Bridge Road, London, UKI44, SE1 7JB, GB
    damon.pickard@peabody.org.uk
Documents (1)
Official links; attachments are not copied
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleNot published