← Back to search results

AwardedFind a Tender · award

New Build Customer Journey Experience Solutions

Buyer: Peabody Trust →

BuyerPeabody Trust
StatusAwarded
DeadlineNot published
ValueValue not published
Published23 Dec 2025

What is being bought

The contracted service requirement is to create and deliver a satisfying customer journey for new build customers ensuring they feel informed, supported and valued throughout the entire process. The service is to provide end to end implementation and oversight of customer journey touchpoints across new housing developments, ensuring a consistent, high-quality experience for residents across all the various tenures including social rented, shared ownership and market sale. The aim is to deliver an industry-leading customer experience across the entire new build journey evidenced by measurable improvements in customer satisfaction scores, reduced complaints and increased Net Promoter Scores. The service will support internal teams by taking on the delivery of customer facing touchpoints which will allow Peabody colleagues to focus on their core roles whilst ensuring that the customer experience is elevated, consistent and aligned with Peabody’s organisational values. The specification includes the setup, adaptation, production and installation of all physical and digital customer assets of each new development, taking into consideration the unique nature of the development and tailoring the service accordingly. The service will also include ongoing coordination, monitoring, survey residents to obtain feedback and continuous improvement. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1003167176

Lot details

Lot 1

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byGPA, CPTPP
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

1

Statusactive
Value£700,000

Documents & submission route

  • Not published

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-058ccf
Latest release ID086027-2025
Latest release timestampTue Dec 23 2025 19:05:12 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodopen
Procurement method detailsCompetitive flexible procedure
Main procurement categoryNot published
Above thresholdNot published
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source0
Tender documents in source1
Awards in latest release1
Contracts in latest release1
Parties in latest release2

Notice history

DateEventReference
23 Dec 2025award, contract086027-2025
2 Dec 2025award, contract078949-2025
1 Sept 2025tenderUpdate052767-2025
22 Aug 2025tenderUpdate050905-2025
22 Aug 2025tender050848-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "086027-2025",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2025-12-23T19:05:12Z",
  "ocid": "ocds-h6vhtk-058ccf",
  "buyer": {
    "id": "GB-PPON-PYJY-3925-DVJD",
    "name": "Peabody Trust"
  },
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UK",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "72224000",
              "scheme": "CPV",
              "description": "Project management consultancy services"
            },
            {
              "id": "73220000",
              "scheme": "CPV",
              "description": "Development consultancy services"
            },
            {
              "id": "79000000",
              "scheme": "CPV",
              "description": "Business services: law, marketing, consulting, recruitment, printing and security"
            },
            {
              "id": "79410000",
              "scheme": "CPV",
              "description": "Business and management consultancy services"
            },
            {
              "id": "79415200",
              "scheme": "CPV",
              "description": "Design consultancy services"
            },
            {
              "id": "79416200",
              "scheme": "CPV",
              "description": "Public relations consultancy services"
            }
          ]
        }
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-06701868",
          "name": "Integrity UK Ltd"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "mainProcurementCategory": "services"
    }
  ],
  "tender": {
    "id": "PA0018",
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "title": "New Build Customer Journey Experience Solutions",
    "status": "complete",
    "coveredBy": [
      "GPA",
      "CPTPP"
    ],
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The contracted service requirement is to create and deliver a satisfying customer journey for new build customers ensuring they feel informed, supported and valued throughout the entire process. The service is to provide end to end implementation and oversight of customer journey touchpoints across new housing developments, ensuring a consistent, high-quality experience for residents across all the various tenures including social rented, shared ownership and market sale. The aim is to deliver an industry-leading customer experience across the entire new build journey evidenced by measurable improvements in customer satisfaction scores, reduced complaints and increased Net Promoter Scores.\nThe service will support internal teams by taking on the delivery of customer facing touchpoints which will allow Peabody colleagues to focus on their core roles whilst ensuring that the customer experience is elevated, consistent and aligned with Peabody’s organisational values.\nThe specification includes the setup, adaptation, production and installation of all physical and digital customer assets of each new development, taking into consideration the unique nature of the development and tailoring the service accordingly. The service will also include ongoing coordination, monitoring, survey residents to obtain feedback and continuous improvement.\nTo view this notice, please click here: \nhttps://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1003167176",
    "procurementMethod": "open",
    "procurementMethodDetails": "Competitive flexible procedure"
  },
  "parties": [
    {
      "id": "GB-PPON-PYJY-3925-DVJD",
      "name": "Peabody Trust",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI44",
        "country": "GB",
        "locality": "London",
        "postalCode": "SE1 7JB",
        "countryName": "United Kingdom",
        "streetAddress": "Minster Court, 45 47 Westminster Bridge Road"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PYJY-3925-DVJD",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Damon Pickard",
        "email": "damon.pickard@peabody.org.uk",
        "telephone": "02070214444"
      }
    },
    {
      "id": "GB-COH-06701868",
      "name": "Integrity UK Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKJ45",
        "country": "GB",
        "locality": "Marden",
        "postalCode": "TN12 9DB",
        "countryName": "United Kingdom",
        "streetAddress": "Allingham Barn, Summerhill Road"
      },
      "details": {
        "vcse": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "06701868",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "hello@integrity.co.uk"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "1",
      "value": {
        "currency": "GBP",
        "amountGross": 700000
      },
      "period": {
        "endDate": "2026-12-31T23:59:59+00:00",
        "startDate": "2026-01-01T00:00:00+00:00",
        "maxExtentDate": "2027-12-31T23:59:59+00:00"
      },
      "status": "active",
      "awardID": "1",
      "renewal": {
        "description": "upto 12 months extensions"
      },
      "documents": [
        {
          "id": "086027-2025",
          "url": "https://www.find-tender.service.gov.uk/Notice/086027-2025",
          "format": "text/html",
          "noticeType": "UK7",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "datePublished": "2025-12-23T19:05:12Z"
        }
      ],
      "dateSigned": "2025-12-22T00:00:00+00:00",
      "hasRenewal": true,
      "aboveThreshold": true
    }
  ],
  "initiationType": "tender"
}
Complete JSON history (5 releases)
23 Dec 2025 · 086027-2025 · award, contract
{
  "id": "086027-2025",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2025-12-23T19:05:12Z",
  "ocid": "ocds-h6vhtk-058ccf",
  "buyer": {
    "id": "GB-PPON-PYJY-3925-DVJD",
    "name": "Peabody Trust"
  },
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UK",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "72224000",
              "scheme": "CPV",
              "description": "Project management consultancy services"
            },
            {
              "id": "73220000",
              "scheme": "CPV",
              "description": "Development consultancy services"
            },
            {
              "id": "79000000",
              "scheme": "CPV",
              "description": "Business services: law, marketing, consulting, recruitment, printing and security"
            },
            {
              "id": "79410000",
              "scheme": "CPV",
              "description": "Business and management consultancy services"
            },
            {
              "id": "79415200",
              "scheme": "CPV",
              "description": "Design consultancy services"
            },
            {
              "id": "79416200",
              "scheme": "CPV",
              "description": "Public relations consultancy services"
            }
          ]
        }
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-06701868",
          "name": "Integrity UK Ltd"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "mainProcurementCategory": "services"
    }
  ],
  "tender": {
    "id": "PA0018",
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "title": "New Build Customer Journey Experience Solutions",
    "status": "complete",
    "coveredBy": [
      "GPA",
      "CPTPP"
    ],
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The contracted service requirement is to create and deliver a satisfying customer journey for new build customers ensuring they feel informed, supported and valued throughout the entire process. The service is to provide end to end implementation and oversight of customer journey touchpoints across new housing developments, ensuring a consistent, high-quality experience for residents across all the various tenures including social rented, shared ownership and market sale. The aim is to deliver an industry-leading customer experience across the entire new build journey evidenced by measurable improvements in customer satisfaction scores, reduced complaints and increased Net Promoter Scores.\nThe service will support internal teams by taking on the delivery of customer facing touchpoints which will allow Peabody colleagues to focus on their core roles whilst ensuring that the customer experience is elevated, consistent and aligned with Peabody’s organisational values.\nThe specification includes the setup, adaptation, production and installation of all physical and digital customer assets of each new development, taking into consideration the unique nature of the development and tailoring the service accordingly. The service will also include ongoing coordination, monitoring, survey residents to obtain feedback and continuous improvement.\nTo view this notice, please click here: \nhttps://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1003167176",
    "procurementMethod": "open",
    "procurementMethodDetails": "Competitive flexible procedure"
  },
  "parties": [
    {
      "id": "GB-PPON-PYJY-3925-DVJD",
      "name": "Peabody Trust",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI44",
        "country": "GB",
        "locality": "London",
        "postalCode": "SE1 7JB",
        "countryName": "United Kingdom",
        "streetAddress": "Minster Court, 45 47 Westminster Bridge Road"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PYJY-3925-DVJD",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Damon Pickard",
        "email": "damon.pickard@peabody.org.uk",
        "telephone": "02070214444"
      }
    },
    {
      "id": "GB-COH-06701868",
      "name": "Integrity UK Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKJ45",
        "country": "GB",
        "locality": "Marden",
        "postalCode": "TN12 9DB",
        "countryName": "United Kingdom",
        "streetAddress": "Allingham Barn, Summerhill Road"
      },
      "details": {
        "vcse": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "06701868",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "hello@integrity.co.uk"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "1",
      "value": {
        "currency": "GBP",
        "amountGross": 700000
      },
      "period": {
        "endDate": "2026-12-31T23:59:59+00:00",
        "startDate": "2026-01-01T00:00:00+00:00",
        "maxExtentDate": "2027-12-31T23:59:59+00:00"
      },
      "status": "active",
      "awardID": "1",
      "renewal": {
        "description": "upto 12 months extensions"
      },
      "documents": [
        {
          "id": "086027-2025",
          "url": "https://www.find-tender.service.gov.uk/Notice/086027-2025",
          "format": "text/html",
          "noticeType": "UK7",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "datePublished": "2025-12-23T19:05:12Z"
        }
      ],
      "dateSigned": "2025-12-22T00:00:00+00:00",
      "hasRenewal": true,
      "aboveThreshold": true
    }
  ],
  "initiationType": "tender"
}
2 Dec 2025 · 078949-2025 · award, contract
{
  "id": "078949-2025",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 1,
        "measure": "finalStageBids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 1,
        "measure": "smeFinalStageBids",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 0,
        "measure": "vcseFinalStageBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2025-12-02T14:05:09Z",
  "ocid": "ocds-h6vhtk-058ccf",
  "buyer": {
    "id": "GB-PPON-PYJY-3925-DVJD",
    "name": "Peabody Trust"
  },
  "awards": [
    {
      "id": "1",
      "date": "2025-12-01T00:00:00+00:00",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UK",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "72224000",
              "scheme": "CPV",
              "description": "Project management consultancy services"
            },
            {
              "id": "73220000",
              "scheme": "CPV",
              "description": "Development consultancy services"
            },
            {
              "id": "79000000",
              "scheme": "CPV",
              "description": "Business services: law, marketing, consulting, recruitment, printing and security"
            },
            {
              "id": "79410000",
              "scheme": "CPV",
              "description": "Business and management consultancy services"
            },
            {
              "id": "79415200",
              "scheme": "CPV",
              "description": "Design consultancy services"
            },
            {
              "id": "79416200",
              "scheme": "CPV",
              "description": "Public relations consultancy services"
            }
          ]
        }
      ],
      "value": {
        "currency": "GBP",
        "amountGross": 500000
      },
      "status": "pending",
      "renewal": {
        "description": "upto 12 months extensions"
      },
      "documents": [
        {
          "id": "078949-2025",
          "url": "https://www.find-tender.service.gov.uk/Notice/078949-2025",
          "format": "text/html",
          "noticeType": "UK6",
          "description": "Contract award notice on Find a Tender",
          "documentType": "awardNotice",
          "datePublished": "2025-12-02T14:05:09Z"
        }
      ],
      "suppliers": [
        {
          "id": "GB-COH-06701868",
          "name": "Integrity UK Ltd"
        }
      ],
      "hasRenewal": true,
      "milestones": [
        {
          "id": "1",
          "type": "futureSignatureDate",
          "status": "scheduled",
          "dueDate": "2025-12-22T23:59:59+00:00"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "aboveThreshold": true,
      "contractPeriod": {
        "endDate": "2026-12-31T23:59:59+00:00",
        "startDate": "2026-01-01T00:00:00+00:00",
        "maxExtentDate": "2027-12-31T23:59:59+00:00"
      },
      "standstillPeriod": {
        "endDate": "2025-12-11T23:59:59+00:00"
      },
      "mainProcurementCategory": "services",
      "assessmentSummariesDateSent": "2025-12-02T00:00:00+00:00"
    }
  ],
  "tender": {
    "id": "PA0018",
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "title": "New Build Customer Journey Experience Solutions",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The contracted service requirement is to create and deliver a satisfying customer journey for new build customers ensuring they feel informed, supported and valued throughout the entire process. The service is to provide end to end implementation and oversight of customer journey touchpoints across new housing developments, ensuring a consistent, high-quality experience for residents across all the various tenures including social rented, shared ownership and market sale. The aim is to deliver an industry-leading customer experience across the entire new build journey evidenced by measurable improvements in customer satisfaction scores, reduced complaints and increased Net Promoter Scores.\nThe service will support internal teams by taking on the delivery of customer facing touchpoints which will allow Peabody colleagues to focus on their core roles whilst ensuring that the customer experience is elevated, consistent and aligned with Peabody’s organisational values.\nThe specification includes the setup, adaptation, production and installation of all physical and digital customer assets of each new development, taking into consideration the unique nature of the development and tailoring the service accordingly. The service will also include ongoing coordination, monitoring, survey residents to obtain feedback and continuous improvement.\nTo view this notice, please click here: \nhttps://www.delta-esourcing.com/delta/viewNotice.html?noticeId=998372278",
    "procurementMethod": "open",
    "procurementMethodDetails": "Competitive flexible procedure"
  },
  "parties": [
    {
      "id": "GB-PPON-PYJY-3925-DVJD",
      "name": "Peabody Trust",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI44",
        "country": "GB",
        "locality": "London",
        "postalCode": "SE1 7JB",
        "countryName": "United Kingdom",
        "streetAddress": "Minster Court, 45 47 Westminster Bridge Road"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PYJY-3925-DVJD",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Damon Pickard",
        "email": "damon.pickard@peabody.org.uk",
        "telephone": "02070214444"
      }
    },
    {
      "id": "GB-COH-06701868",
      "name": "Integrity UK Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKJ45",
        "country": "GB",
        "locality": "Marden",
        "postalCode": "TN12 9DB",
        "countryName": "United Kingdom",
        "streetAddress": "Allingham Barn, Summerhill Road"
      },
      "details": {
        "vcse": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "06701868",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "hello@integrity.co.uk"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
1 Sept 2025 · 052767-2025 · tenderUpdate
{
  "id": "052767-2025",
  "tag": [
    "tenderUpdate"
  ],
  "date": "2025-09-01T12:05:24+01:00",
  "ocid": "ocds-h6vhtk-058ccf",
  "buyer": {
    "id": "GB-PPON-PYJY-3925-DVJD",
    "name": "Peabody Trust"
  },
  "tender": {
    "id": "PA0018",
    "lots": [
      {
        "id": "1",
        "value": {
          "currency": "GBP",
          "amountGross": 500000
        },
        "status": "active",
        "renewal": {
          "description": "upto 12 months extensions"
        },
        "hasRenewal": true,
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "awardCriteria": {
          "criteria": [
            {
              "name": "Criterion 1",
              "type": "price",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ]
            },
            {
              "name": "Criterion 2",
              "type": "quality",
              "numbers": [
                {
                  "number": 60,
                  "weight": "percentageExact"
                }
              ]
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2026-11-30T23:59:59+00:00",
          "startDate": "2025-12-01T00:00:00+00:00",
          "maxExtentDate": "2027-11-30T23:59:59+00:00"
        },
        "selectionCriteria": {
          "criteria": [
            {
              "type": "economic",
              "description": "See PSQ on Delta - Financial due diligence checks"
            },
            {
              "type": "technical",
              "description": "See PSQ on Delta - Technical Capability Q's"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72224000",
            "scheme": "CPV",
            "description": "Project management consultancy services"
          },
          {
            "id": "73220000",
            "scheme": "CPV",
            "description": "Development consultancy services"
          },
          {
            "id": "79000000",
            "scheme": "CPV",
            "description": "Business services: law, marketing, consulting, recruitment, printing and security"
          },
          {
            "id": "79410000",
            "scheme": "CPV",
            "description": "Business and management consultancy services"
          },
          {
            "id": "79415200",
            "scheme": "CPV",
            "description": "Design consultancy services"
          },
          {
            "id": "79416200",
            "scheme": "CPV",
            "description": "Public relations consultancy services"
          }
        ]
      }
    ],
    "title": "New Build Customer Journey Experience Solutions",
    "value": {
      "currency": "GBP",
      "amountGross": 500000
    },
    "status": "active",
    "coveredBy": [
      "GPA",
      "CPTPP"
    ],
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      },
      {
        "id": "052767-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/052767-2025",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2025-09-01T12:05:24+01:00"
      }
    ],
    "procedure": {
      "features": "Initial Conditions of Participation stage with PSQ followed by tender stage."
    },
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "awardPeriod": {
      "endDate": "2025-11-01T23:59:59+00:00"
    },
    "description": "The contracted service requirement is to create and deliver a satisfying customer journey for new build customers ensuring they feel informed, supported and valued throughout the entire process. The service is to provide end to end implementation and oversight of customer journey touchpoints across new housing developments, ensuring a consistent, high-quality experience for residents across all the various tenures including social rented, shared ownership and market sale. The aim is to deliver an industry-leading customer experience across the entire new build journey evidenced by measurable improvements in customer satisfaction scores, reduced complaints and increased Net Promoter Scores.\nThe service will support internal teams by taking on the delivery of customer facing touchpoints which will allow Peabody colleagues to focus on their core roles whilst ensuring that the customer experience is elevated, consistent and aligned with Peabody’s organisational values.\nThe specification includes the setup, adaptation, production and installation of all physical and digital customer assets of each new development, taking into consideration the unique nature of the development and tailoring the service accordingly. The service will also include ongoing coordination, monitoring, survey residents to obtain feedback and continuous improvement.\nTo view this notice, please click here: \nhttps://www.delta-esourcing.com/delta/viewNotice.html?noticeId=977146934",
    "enquiryPeriod": {
      "endDate": "2025-09-19T23:00:00+01:00"
    },
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://www.delta-esourcing.com/respond/NKC3B7599Z",
    "procurementMethodDetails": "Competitive flexible procedure",
    "expressionOfInterestDeadline": "2025-09-26T12:00:00+01:00"
  },
  "parties": [
    {
      "id": "GB-PPON-PYJY-3925-DVJD",
      "name": "Peabody Trust",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI44",
        "country": "GB",
        "locality": "London",
        "postalCode": "SE1 7JB",
        "countryName": "United Kingdom",
        "streetAddress": "Minster Court, 45 47 Westminster Bridge Road"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PYJY-3925-DVJD",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Damon Pickard",
        "email": "damon.pickard@peabody.org.uk",
        "telephone": "02070214444"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
22 Aug 2025 · 050905-2025 · tenderUpdate
{
  "id": "050905-2025",
  "tag": [
    "tenderUpdate"
  ],
  "date": "2025-08-22T14:05:06+01:00",
  "ocid": "ocds-h6vhtk-058ccf",
  "buyer": {
    "id": "GB-PPON-PYJY-3925-DVJD",
    "name": "Peabody Trust"
  },
  "tender": {
    "id": "PA0018",
    "lots": [
      {
        "id": "1",
        "value": {
          "currency": "GBP",
          "amountGross": 500000
        },
        "status": "active",
        "renewal": {
          "description": "upto 12 months extensions"
        },
        "hasRenewal": true,
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "awardCriteria": {
          "criteria": [
            {
              "name": "Criterion 1",
              "type": "price",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ]
            },
            {
              "name": "Criterion 2",
              "type": "quality",
              "numbers": [
                {
                  "number": 60,
                  "weight": "percentageExact"
                }
              ]
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2026-11-30T23:59:59+00:00",
          "startDate": "2025-12-01T00:00:00+00:00",
          "maxExtentDate": "2027-11-30T23:59:59+00:00"
        },
        "selectionCriteria": {
          "criteria": [
            {
              "type": "economic",
              "description": "See PSQ on Delta - Financial due diligence checks"
            },
            {
              "type": "technical",
              "description": "See PSQ on Delta - Technical Capability Q's"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72224000",
            "scheme": "CPV",
            "description": "Project management consultancy services"
          },
          {
            "id": "73220000",
            "scheme": "CPV",
            "description": "Development consultancy services"
          },
          {
            "id": "79000000",
            "scheme": "CPV",
            "description": "Business services: law, marketing, consulting, recruitment, printing and security"
          },
          {
            "id": "79410000",
            "scheme": "CPV",
            "description": "Business and management consultancy services"
          },
          {
            "id": "79415200",
            "scheme": "CPV",
            "description": "Design consultancy services"
          },
          {
            "id": "79416200",
            "scheme": "CPV",
            "description": "Public relations consultancy services"
          }
        ]
      }
    ],
    "title": "New Build Customer Journey Experience Solutions",
    "value": {
      "currency": "GBP",
      "amountGross": 500000
    },
    "status": "active",
    "coveredBy": [
      "GPA",
      "CPTPP"
    ],
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      },
      {
        "id": "050905-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/050905-2025",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2025-08-22T14:05:06+01:00"
      }
    ],
    "procedure": {
      "features": "Initial Conditions of Participation stage with PSQ followed by tender stage."
    },
    "amendments": [
      {
        "id": "050905-2025",
        "description": "To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/NKC3B7599Z"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "awardPeriod": {
      "endDate": "2025-11-01T23:59:59+00:00"
    },
    "description": "The contracted service requirement is to create and deliver a satisfying customer journey for new build customers ensuring they feel informed, supported and valued throughout the entire process. The service is to provide end to end implementation and oversight of customer journey touchpoints across new housing developments, ensuring a consistent, high-quality experience for residents across all the various tenures including social rented, shared ownership and market sale. The aim is to deliver an industry-leading customer experience across the entire new build journey evidenced by measurable improvements in customer satisfaction scores, reduced complaints and increased Net Promoter Scores.\nThe service will support internal teams by taking on the delivery of customer facing touchpoints which will allow Peabody colleagues to focus on their core roles whilst ensuring that the customer experience is elevated, consistent and aligned with Peabody’s organisational values.\nThe specification includes the setup, adaptation, production and installation of all physical and digital customer assets of each new development, taking into consideration the unique nature of the development and tailoring the service accordingly. The service will also include ongoing coordination, monitoring, survey residents to obtain feedback and continuous improvement.\nTo view this notice, please click here: \nhttps://www.delta-esourcing.com/delta/viewNotice.html?noticeId=975442549",
    "enquiryPeriod": {
      "endDate": "2025-09-19T23:00:00+01:00"
    },
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://www.delta-esourcing.com/",
    "procurementMethodDetails": "Competitive flexible procedure",
    "expressionOfInterestDeadline": "2025-09-26T12:00:00+01:00"
  },
  "parties": [
    {
      "id": "GB-PPON-PYJY-3925-DVJD",
      "name": "Peabody Trust",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI44",
        "country": "GB",
        "locality": "London",
        "postalCode": "SE1 7JB",
        "countryName": "United Kingdom",
        "streetAddress": "Minster Court, 45 47 Westminster Bridge Road"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PYJY-3925-DVJD",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Damon Pickard",
        "email": "damon.pickard@peabody.org.uk",
        "telephone": "02070214444"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
22 Aug 2025 · 050848-2025 · tender
{
  "id": "050848-2025",
  "tag": [
    "tender"
  ],
  "date": "2025-08-22T12:05:12+01:00",
  "ocid": "ocds-h6vhtk-058ccf",
  "buyer": {
    "id": "GB-PPON-PYJY-3925-DVJD",
    "name": "Peabody Trust"
  },
  "tender": {
    "id": "PA0018",
    "lots": [
      {
        "id": "1",
        "value": {
          "currency": "GBP",
          "amountGross": 500000
        },
        "status": "active",
        "renewal": {
          "description": "upto 12 months extensions"
        },
        "hasRenewal": true,
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "awardCriteria": {
          "criteria": [
            {
              "name": "Criterion 1",
              "type": "price",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ]
            },
            {
              "name": "Criterion 2",
              "type": "quality",
              "numbers": [
                {
                  "number": 60,
                  "weight": "percentageExact"
                }
              ]
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2026-11-30T23:59:59+00:00",
          "startDate": "2025-12-01T00:00:00+00:00",
          "maxExtentDate": "2027-11-30T23:59:59+00:00"
        },
        "selectionCriteria": {
          "criteria": [
            {
              "type": "economic",
              "description": "See PSQ on Delta"
            },
            {
              "type": "technical",
              "description": "See PSQ on Delta"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72224000",
            "scheme": "CPV",
            "description": "Project management consultancy services"
          },
          {
            "id": "73220000",
            "scheme": "CPV",
            "description": "Development consultancy services"
          },
          {
            "id": "79000000",
            "scheme": "CPV",
            "description": "Business services: law, marketing, consulting, recruitment, printing and security"
          },
          {
            "id": "79410000",
            "scheme": "CPV",
            "description": "Business and management consultancy services"
          },
          {
            "id": "79415200",
            "scheme": "CPV",
            "description": "Design consultancy services"
          },
          {
            "id": "79416200",
            "scheme": "CPV",
            "description": "Public relations consultancy services"
          }
        ]
      }
    ],
    "title": "New Build Customer Journey Experience Solutions",
    "value": {
      "currency": "GBP",
      "amountGross": 500000
    },
    "status": "active",
    "coveredBy": [
      "GPA",
      "CPTPP"
    ],
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      },
      {
        "id": "050848-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/050848-2025",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2025-08-22T12:05:12+01:00"
      }
    ],
    "procedure": {
      "features": "Initial Conditions of Participation stage with PSQ followed by tender stage."
    },
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "awardPeriod": {
      "endDate": "2025-11-01T23:59:59+00:00"
    },
    "description": "The contracted service requirement is to create and deliver a satisfying customer journey for new build customers ensuring they feel informed, supported and valued throughout the entire process. The service is to provide end to end implementation and oversight of customer journey touchpoints across new housing developments, ensuring a consistent, high-quality experience for residents across all the various tenures including social rented, shared ownership and market sale. The aim is to deliver an industry-leading customer experience across the entire new build journey evidenced by measurable improvements in customer satisfaction scores, reduced complaints and increased Net Promoter Scores.\nThe service will support internal teams by taking on the delivery of customer facing touchpoints which will allow Peabody colleagues to focus on their core roles whilst ensuring that the customer experience is elevated, consistent and aligned with Peabody’s organisational values.\nThe specification includes the setup, adaptation, production and installation of all physical and digital customer assets of each new development, taking into consideration the unique nature of the development and tailoring the service accordingly. The service will also include ongoing coordination, monitoring, survey residents to obtain feedback and continuous improvement.\nTo view this notice, please click here: \nhttps://www.delta-esourcing.com/delta/viewNotice.html?noticeId=974280554",
    "enquiryPeriod": {
      "endDate": "2025-09-19T23:00:00+01:00"
    },
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://www.delta-esourcing.com/",
    "procurementMethodDetails": "Competitive flexible procedure",
    "expressionOfInterestDeadline": "2025-09-26T12:00:00+01:00"
  },
  "parties": [
    {
      "id": "GB-PPON-PYJY-3925-DVJD",
      "name": "Peabody Trust",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI44",
        "country": "GB",
        "locality": "London",
        "postalCode": "SE1 7JB",
        "countryName": "United Kingdom",
        "streetAddress": "Minster Court, 45 47 Westminster Bridge Road"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PYJY-3925-DVJD",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Damon Pickard",
        "email": "damon.pickard@peabody.org.uk",
        "telephone": "02070214444"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}