Find a TenderAwardedContract details notice

Published 22 Aug 2025, 12:05 BST

Official UK procurement notice

New Build Customer Journey Experience Solutions

Official notice

Authority: Peabody Trust (Public body)

ServicesCompetitive flexible procedureAbove thresholdSME suitableVCSE suitable

Sectors: IT Services & Software (72)Research & Development (R&D) (73)Business Services & Consultancy (79) Delivery: UK

Published estimate£500,000≈ £500k / year · £500,000 inc. VAT

Submissions closed 26 Sept 2025awarded 1 Dec 2025

Awarded to Integrity UK Ltd

Contract term 1 yrends 30 Nov 2026 · up to 30 Nov 2027 with extensions · starts 1 Dec 2025

What is being bought

Published requirement description

The contracted service requirement is to create and deliver a satisfying customer journey for new build customers ensuring they feel informed, supported and valued throughout the entire process. The service is to provide end to end implementation and oversight of customer journey touchpoints across new housing developments, ensuring a consistent, high-quality experience for residents across all the various tenures including social rented, shared ownership and market sale. The aim is to deliver an industry-leading customer experience across the entire new build journey evidenced by measurable improvements in customer satisfaction scores, reduced complaints and increased Net Promoter Scores.

The service will support internal teams by taking on the delivery of customer facing touchpoints which will allow Peabody colleagues to focus on their core roles whilst ensuring that the customer experience is elevated, consistent and aligned with Peabody’s organisational values.

The specification includes the setup, adaptation, production and installation of all physical and digital customer assets of each new development, taking into consideration the unique nature of the development and tailoring the service accordingly. The service will also include ongoing coordination, monitoring, survey residents to obtain feedback and continuous improvement.

To view this notice, please click here:

www.delta-esourcing.com/delta/viewNotice.html ↗

How the procedure runs: Initial Conditions of Participation stage with PSQ followed by tender stage.

CPV: Business and management consultancy services · Business services: law, marketing, consulting, recruitment, printing and security · Design consultancy services · Development consultancy services · Project management consultancy services · Public relations consultancy services

The lotProcurement structure

single lot · value published

Lot #1AwardedRenewal 1 yrSMEVCSEPublished value£500,000

Contract period: 1 Dec 2025 – 30 Nov 2026 (1 yr) · up to 30 Nov 2027 with extensionsValue: £500,000 exc. VAT · £500,000 inc. VAT

Delivery: UKEligibility: SME eligibleVCSE eligible

Extensions: upto 12 months extensions

72224000 Project management consultancy services 73220000 Development consultancy services 79000000 Business services: law, marketing, consulting, recruitment, printing and security 79410000 Business and management consultancy services 79415200 Design consultancy services 79416200 Public relations consultancy services

Pre-qualification & selection criteria (PQQ)2

Economic & financial standing
See PSQ on Delta - Financial due diligence checks
Technical & professional ability
See PSQ on Delta - Technical Capability Q's

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 60%Price: 40%

Published sub-criteria (2)

Criterion 2: 60%
Criterion 1: 40%

Published award criteria (2)

Criterion 1
Criterion 2

Conditions of participation2

Economic & financial standing
See PSQ on Delta - Financial due diligence checks
Technical & professional ability
See PSQ on Delta - Technical Capability Q's

What this means for your bid

Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record

Procedure method: Competitive flexible procedure
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Procurement category: Services
Notice status: Awarded
Procurement threshold: Above threshold (FTS publication)
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA, CPTPP)
Recurring procurement: Unspecified in notice
First published: 22 Aug 2025, 12:05 BST
Last source update: 23 Dec 2025, 19:05 GMT
Award evaluation window: Submission end – 1 Nov 2025
Authority reference: PA0018
FTS notice number: 2025/S 000-050848
Latest notice: Contract details notice (UK7)
Classification (CPV): Business and management consultancy servicesBusiness services: law, marketing, consulting, recruitment, printing and securityDesign consultancy servicesDevelopment consultancy servicesProject management consultancy servicesPublic relations consultancy services
Delivery area: UK
Official registry OCID: ocds-h6vhtk-058ccf Find a Tender

How it runs: Initial Conditions of Participation stage with PSQ followed by tender stage.

How it was run

Official notice

Run through: Delta eSourcing · Who buys & how to bid on Delta

Public notice page · account needed to bidElectronic submission allowedLanguage: EN

Access & registration note: Free Select account; no DUNS asked at signup

Requests to participate (first stage): 26 Sept 2025, 12:00 BST
Submission deadline: 26 Sept 2025, 12:00 BST
Clarification deadline: 19 Sept 2025, 23:00 BST
Submission channel: Official e-sourcing portal
Electronic submission: Allowed
Accepted languages: en

Detailed submission instructions & authority contactsFrom official release

www.delta-esourcing.com/respond/NKC3B7599Z ↗

Timeline

22 Aug 2025 → 23 Dec 2025 · 8 dates

Tender notice published
22 Aug 2025, 12:05 BST
Clarification questions by396 days ago
19 Sept 2025, 23:00 BST
Submission deadline389 days ago
26 Sept 2025, 12:00 BST
Award decision expected by352 days ago
1 Nov 2025, 23:59 GMT
Contract starts323 days ago
1 Dec 2025
Assessment summaries sent322 days ago
2 Dec 2025
Standstill ends312 days ago
11 Dec 2025, 23:59 GMT
Latest notice published301 days ago
23 Dec 2025, 19:05 GMT

Notice history

7 events · 5 releases on Find a Tender · since 22 Aug 2025

Tender notice published
22 Aug 2025, 12:05 BST
UK4
Tender notice published
22 Aug 2025, 14:05 BST
UK4
Tender notice published
1 Sept 2025, 12:05 BST
UK4
Contract award notice published
2 Dec 2025, 14:05 GMT
UK6
Status changed to complete
2 Dec 2025, 14:05 GMT
Contract signature expected
22 Dec 2025, 23:59 GMT
scheduled
Contract details notice published
23 Dec 2025, 19:05 GMT
UK7

Published amendments (1)

To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/NKC3B7599Z

Routine re-releases (5)

2025-08: 2 releases · 22 Aug 2025, 22 Aug 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value (inc. VAT) £500,0001 award inc. VAT; no net value published

Bids received 11 from SMEs

Contracts signed 1latest 22 Dec 2025

Awarded to	Value	Date	Status
Integrity UK LtdSME1 Jan 2026 – 31 Dec 2026 · up to 31 Dec 2027Extensions: upto 12 months extensions	£500,000 inc. VAT	1 Dec 2025	Awarded

Contracts

Contract 1 · Integrity UK LtdSME
Signed
22 Dec 2025
Value
£700,000 inc. VAT
Period
1 Jan 2026 – 31 Dec 2026 · up to 31 Dec 2027 with extensions
Status
active
Extensions
upto 12 months extensions

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1final-stage tenders	1	0	—

Contracting authority & participating public bodies

Peabody Trust

Contracting authorityPublic authority - sub-central government GB-PPON: PYJY-3925-DVJD Minster Court, 45 47 Westminster Bridge Road, London, London, SE1 7JBContact name, email, phone

Bidders & participating suppliers

1 commercial party on the notice

Integrity UK LtdAwarded supplierGB-COH: 06701868 Allingham Barn, Summerhill Road, Marden, South East, TN12 9DBContact email

Official documents & specifications (5)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender23 Dec 2025, 19:05 GMT
Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender2 Dec 2025, 14:05 GMT
Tender notice tenderTender noticeUK4Tender notice on Find a Tender1 Sept 2025, 12:05 BST
Tender notice tenderTender noticeUK4Tender notice on Find a Tender22 Aug 2025, 14:05 BST
Tender notice tenderTender noticeUK4Tender notice on Find a Tender22 Aug 2025, 12:05 BST