Network Operations Centre (NOC) and Security Operations Centre (SOC)

The aim of this procurement exercise is to let a contract and find a strategic long-term partner to work / collaborate with our internal digital team and business and to wholly provide support, maintain and develop our network and associated security environment as well as supporting associated project development. The types of work we expect to be undertaken during the contract period include; Transition activities • Work with incumbent supplier to undertake knowledge transfer and on-boarding of existing support activities • Support Digital team in developing and maintaining a secure network environment for the delivery of digital services Core activities • The Network Operations Centre and Security Operations Centre will be required to provide 24x7x365 monitoring and reporting on critical security and network infrastructure, including managed endpoint detection and response (EDR), network cores and firewall monitoring, alerting and management. The rest of the infrastructure (and the Authority's core support hours) will be 8:00am - 6pm Monday - Friday. • To manage, maintain, support, and develop the Authority's existing network estate ensuring it is patched and within support. Currently the estate principally comprises of CISCO infrastructure managed by a CISCO gold partner. • Support of our wired (dot1x) and wireless infrastructure across two data centres and office locations in Mansfield (Authority HQ) and Keyworth (Authority's BCP office) • The provider of the NOC and SOC will equally be required to support unplanned change, project and business continuity and disaster recovery exercises and response activities. Network Operations Centre: The Service to be procured fall into: 1. Management and reporting of core network service availability 2. Hardware and software support including CISCO registration of the Authority's licencing entitlement 3. Security vulnerability, patch and release management including out of hours support 4. Proactive Monitoring and backups 5. Service Desk / vendor support provision incl. technical support 6. Reporting and service management including product roadmap, recommendations and end of life / support notification 7. Network design services including documentation management 8. CISCO ISE management and maintenance 9. Support of circa 12 Meraki access points at Mansfield and Keyworth 10. Change and Incident determination and management Security Operations Centre: The Service to be procured fall into the following nine categories: 1. 24x7x365 SOC Management Services 2. Security Incident and Event Management (SIEM) 3. Security Monitoring 4. Security Intelligence Services 5. Change and Incident determination and management 6. Security Reporting 7. Firewall Governance 8. Managed services of the IDS and IPS, Cisco umbrella, Cisco Secure Endpoint, 9. Reporting and service management including product roadmap, recommendations and end of life / support notification Flexible activities • Ability to deliver and support new projects using a range of technologies • Support the development of the enterprise network architecture Please see VI.3) Additional information of this notice for a more detailed description of the services. Additional information: The Authority will host an initial meeting via Microsoft Teams to which all interested suppliers are invited. This meeting will be held on Tuesday 17th September 2024 10:30-12:00, where the Authority will, introduce the Authority, provide updates on the requirement; present further details on the proposed procurement and timescales; as well a short Question and Answer opportunity. This will then be followed up with further market engagement sessions on Thursday 26th September 2024 - 13:30 - 16:30 that will be held at our offices in Mansfield. This will include a site visit and further in-depth discussions around the existing operations and the future scope of services including feedback on the proposed service and procurement. The Authority invites suppliers to express their interest in this market engagement opportunity via the InBye Portal no later than 16:00 Friday 13th September 2024. To register please log on to http://redirect.transaxions.com/events/DH1gm Should you have any questions, please contact Rebecca Vines on 01623 637351