Network Field Support, Break Fix Services

{
  "id": "014289-2021",
  "tag": [
    "tender"
  ],
  "date": "2021-06-23T11:45:03+01:00",
  "ocid": "ocds-h6vhtk-02bf44",
  "buyer": {
    "id": "GB-FTS-19004",
    "name": "David MacBrayne Limited"
  },
  "tender": {
    "id": "ITNW21-001",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 1650000,
          "currency": "GBP"
        },
        "status": "active",
        "hasOptions": false,
        "hasRenewal": false,
        "description": "The strategic objective is to have a Framework Contract with multiple suppliers providing Network Field Support, Break Fix Services and additional Network services such as new installations etc. that recognizes value for money, cost reduction, reliability and service continuity whilst also achieving standardisation of services throughout the fleet and leveraging economies of scale.\nDML has a need services for Network Field Support, Break Fix Services and Additional Network Services for use as and when required by the business.\nThe contract will cover services required for maintaining the network infrastructure, covering the agreed contractual period.\nLAN at all sites\nWireless LAN Management\nWide Area Network Management\nRadwin (point-to-point long range WIFI)\nHigh site equipment\nIncident and Problem Management (Remote and On-Site)\nHardware Return Merchandise Authorisation (RMA)\nPreventative Maintenance\nHardware Asset  Management\nAdditional Hardware Maintenance\nHardware Lifecycle Management\nMonthly Service Reporting\nAs the successful Framework providers will have the ability to not only bid for the initial managed service call off for Network support but for all further works including design, installation, cable management, decommissioning adds, moves and changes we would expect a matrix costing for these types works to be included in Framework responses. Additional information: Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.",
        "secondStage": {
          "maximumCandidates": 3,
          "minimumCandidates": 3
        },
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "50"
            },
            {
              "type": "price",
              "description": "50"
            }
          ]
        },
        "contractPeriod": {
          "durationInDays": 1080
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        },
        "selectionCriteria": {
          "description": "The Procurement will be conducted through the use of the Competitive Procedure with Negotiation.  All queries about this procurement must be made via the PCS-T messaging system.\nThe process we will apply is:\nStatements including the specific requirements can be found within Section III.1.3 of the Contract Notice.\nBidders must pass the minimum standards sections of the SPD(Scotland).\nPart III and Section B and D of Part IV will be scored on a pass/fail basis, and section C of part IV of the ESPD(Scotland) will be scored in the following way:\nQuestions 4C 1.2 of the SPD will be scored using the following methodology:\n100- Excellent. Response is completely relevant and excellent overall. The response is comprehensive, unambiguous and demonstrates\nthorough experience, knowledge or skills/capacity/capability relevant to providing similar services to similar clients.\n75 - Good. Response is relevant and good. The response is sufficiently detailed to demonstrate a good amount of experience, knowledge or skills/capacity/capability relevant to providing similar services to similar clients.\n50 - Acceptable. Response is relevant and acceptable. The response demonstrates broad previous experience, knowledge and skills/capacity/capability but may lack in some aspects of similarity e.g. previous experience, knowledge or skills may not be of a similar\nnature.\n25 - Poor. Response is partially relevant but generally poor. The response shows some elements of relevance to the criterion but contains insufficient/limited detail or explanation to demonstrate\nprevious relevant experience/ capacity/capability.\n0 - Unacceptable. Nil or inadequate response. Fails to demonstrate previous experience/capacity/capability relevant to this criterion.\nThe responses to the questions at Section III.1.3 of the Contract Notice will be weighted in the following way.  Please see SPD(Scotland) Question 4C.1.2: 100%. A full breakdown of the sub-criteria is provided at III.1.3.\nDML will take a minimum of three highest scoring bidders through and they will be invited to submit a tender."
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKM"
          }
        ],
        "additionalClassifications": [
          {
            "id": "32410000",
            "scheme": "CPV",
            "description": "Local area network"
          },
          {
            "id": "32400000",
            "scheme": "CPV",
            "description": "Networks"
          },
          {
            "id": "32413100",
            "scheme": "CPV",
            "description": "Network routers"
          },
          {
            "id": "32420000",
            "scheme": "CPV",
            "description": "Network equipment"
          },
          {
            "id": "32421000",
            "scheme": "CPV",
            "description": "Network cabling"
          },
          {
            "id": "32422000",
            "scheme": "CPV",
            "description": "Network components"
          },
          {
            "id": "32424000",
            "scheme": "CPV",
            "description": "Network infrastructure"
          },
          {
            "id": "32428000",
            "scheme": "CPV",
            "description": "Network upgrade"
          },
          {
            "id": "32430000",
            "scheme": "CPV",
            "description": "Wide area network"
          },
          {
            "id": "50312300",
            "scheme": "CPV",
            "description": "Maintenance and repair of data network equipment"
          },
          {
            "id": "50312310",
            "scheme": "CPV",
            "description": "Maintenance of data network equipment"
          },
          {
            "id": "50312320",
            "scheme": "CPV",
            "description": "Repair of data network equipment"
          }
        ]
      }
    ],
    "title": "Network Field Support, Break Fix Services",
    "value": {
      "amount": 1650000,
      "currency": "GBP"
    },
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "recurrence": {
      "description": "12 months before contract end date"
    },
    "techniques": {
      "frameworkAgreement": {
        "maximumParticipants": 3
      },
      "hasFrameworkAgreement": true
    },
    "description": "CFL has a need for Network Field Support, Break Fix Services and Additional Network Services as and when required by the business.\nThe contract will cover services required for maintaining the network infrastructure.\nWireless LAN Management\nWide Area Network Management\nRadwin (point-to-point long range WIFI)\nHigh site equipment\nIncident and Problem Management (Remote and On-Site)\nbreak/fix requirement, problem solving and RMA of specific assets.",
    "secondStage": {
      "invitationDate": "2021-08-02T00:00:00+01:00",
      "successiveReduction": true,
      "noNegotiationNecessary": true
    },
    "tenderPeriod": {
      "endDate": "2021-07-23T12:00:00+01:00"
    },
    "contractTerms": {
      "hasElectronicPayment": true,
      "hasElectronicOrdering": true,
      "electronicInvoicingPolicy": "allowed"
    },
    "hasRecurrence": true,
    "classification": {
      "id": "72710000",
      "scheme": "CPV",
      "description": "Local area network services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "durationInDays": 180
      }
    },
    "submissionMethod": [
      "electronicSubmission"
    ],
    "procurementMethod": "selective",
    "selectionCriteria": {
      "criteria": [
        {
          "type": "economic",
          "appliesTo": [
            "supplier"
          ],
          "description": "Please refer to these statements when completing section 4B of the SPD\nStatement for 4B\nBidders must demonstrate a Return on Capital Employed at a ratio of greater than Zero.  Ratio will be calculated as follows; Net profit after Tax divided by Net Assets (Total assets less Current Liabilities)\nBidders must demonstrate a Current Ratio of greater than 1.\nCurrent Ratio will be calculated as follows; Net Current Assets divided by Net Current Liabilities\nThere must be no qualification or contra-indication from any evidence provided in support of the bidder's economic and financial standing\nStatement for 4B1.1\nBidders must provide their (\"general\") yearly turnover for the last 3 financial years.\nStatement for 4B5.1-3\nIt is a requirement for this contract that bidders hold or commit to obtain prior to the commencement of any subsequently awarded contract the types of Insurance indicated below;\nEmployer's (Compulsory) Liability Insurance = 5 Million GBP\nPublic Liability Insurance = 5 Million GBP\nProfessional Indemnity Insurance = 5 Million GBP"
        },
        {
          "type": "technical",
          "minimum": "Q4C 1.2 of the SPD (Weighting 100%) - Bidders will be required to provide examples that demonstrate that they have the relevant experience to deliver the Network Field Support Services described in part II.2.4 of the Contract Notice. The question is split into six weighted sections and should be from the last 3 years as follows:\nQ1 - Please evidence that your organisations experience in delivering of the following Network support requirements:\nWireless LAN Management\nWide Area Network Management\nRadwin (point-to-point long range WIFI)\nHigh site equipment\nIncident and Problem Management (Remote and On-Site)\nBreak/fix requirement - Problem solving and RMA of specific assets\nYour response must include at least three examples. (Weighting 45%)\nQ2 - Please evidence how you have supported customers in the period between contract award and the handover to you as the new support partner and ‘business as usual’. Please provide at least two examples from the past 3 years. (Weighting 20%)\nQ3 - Please provide examples of your organisations approach to Continual Service Improvements. Please provide two or more examples from recent contracts. Examples might include your approach to how the service is delivered but also how the systems are designed and operated.(Weighting 15%)\nQ4 - Please demonstrate where your service support offering has delivered enhanced reporting and analytical capability to your clients via enhanced monthly reporting, Hardware Lifecycle Management etc. Please include examples of two clients, stating how these clients have used this capability and the value it has added.(Weighting 20%)\nQ4C.7 of the ESPD (Weighting Pass/Fail) - Bidders will be required to produce certificates drawn up by independent bodies attesting that the bidder complies with the required environmental management systems or standards in accordance with BS EN ISO 14001:2015 (or equivalent) or produce other means of proof concerning required environmental management systems or standards.\nQ4D.1 of the ESPD (Weighting Pass/Fail) Bidders will be required to produce certificates drawn up by independent bodies attesting that the bidder complies with the required Quality Assurance standards in accordance with BS EN 9001:2015 (or equivalent) or produce other means of proof concerning their quality assurance schemes",
          "appliesTo": [
            "supplier"
          ],
          "description": "This SPD is designed to allow CFL to review evidence of prior experience and should not make forward-looking statements or predict where products or features may have utility for CFL."
        }
      ]
    },
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "http://www.publictendersscotland.publiccontractsscotland.gov.uk",
    "procurementMethodDetails": "Competitive procedure with negotiation"
  },
  "parties": [
    {
      "id": "GB-FTS-19004",
      "name": "David MacBrayne Limited",
      "roles": [
        "buyer",
        "centralPurchasingBody"
      ],
      "address": {
        "region": "UKM",
        "locality": "Gourock",
        "postalCode": "PA19 1QP",
        "countryName": "United Kingdom",
        "streetAddress": "Ferry Terminal"
      },
      "details": {
        "url": "http://www.calmac.co.uk",
        "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10923",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "scheme": "COFOG",
            "description": "Ferry Operator, Transport"
          }
        ]
      },
      "identifier": {
        "legalName": "David MacBrayne Limited"
      },
      "contactPoint": {
        "url": "http://www.publictendersscotland.publiccontractsscotland.gov.uk",
        "name": "Denis Lyden",
        "email": "denis.lyden@calmac.co.uk",
        "telephone": "+44 7816094069"
      }
    },
    {
      "id": "GB-FTS-10288",
      "name": "Sheriff Court House",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Greenock",
        "postalCode": "PA15 1TR",
        "countryName": "United Kingdom",
        "streetAddress": "1 Nelson Street"
      },
      "identifier": {
        "legalName": "Sheriff Court House"
      },
      "contactPoint": {
        "email": "greenock@scotcourts.gov.uk",
        "telephone": "+44 1475787073"
      }
    }
  ],
  "language": "en",
  "description": "Estimated Value of the initial term is 1,650,000 GBP.\nQuestions in the ITT will be scored using the following methodology:\n100- Excellent. Response is completely relevant and excellent overall. The response is comprehensive, unambiguous and demonstrates thorough experience, knowledge or skills/capacity/capability relevant to providing similar services to similar clients.\n75 - Good. Response is relevant and good. The response is sufficiently detailed to demonstrate a good amount of experience, knowledge or skills/capacity/capability relevant to providing similar services to similar clients.\n50 - Acceptable. Response is relevant and acceptable. The response demonstrates broad previous experience, knowledge and skills/capacity/capability but may lack in some aspects of similarity e.g. previous experience, knowledge or skills may not be of a similar nature.\n25 - Poor. Response is partially relevant but generally poor. The response shows some elements of relevance to the criterion but contains insufficient/limited detail or explanation to demonstrate previous relevant experience/ capacity/capability.\n0 - Unacceptable. Nil or inadequate response. Fails to demonstrate previous experience/capacity/capability relevant to this criterion.\nCOMPETITIVE PROCEDURE WITH NEGOTIATION EXPLANATION -Competitive Procedure with Negotiation (CPN) this is a two-stage procedure run along the same lines as a Restricted procedure.  This requires interested parties to complete a pre-qualification stage by submitting a SPD before being invited to submit a tender.  This down selection process allows us to limit the number of parties receiving the full tender and moving forward to the negotiation phase(s).\nUnder CPN tenders are submitted from down selected suppliers and are then subject to evaluation and negotiation and then re-submitted to finalise positions and allow selection of a preferred bidder.\nThe buyer is using PCS-Tender to conduct this PQQ exercise. The Project code is 19008. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343\n(SC Ref:657842)",
  "initiationType": "tender"
}