Find a TenderAwarded without competitionContract details notice
Published 16 Apr 2025, 10:32 BST

Official UK procurement notice

National Breast Screening System (NBSS) Contract Extension

Official notice

Authority: NHS England (Central government)

Direct award
Sectors: IT Services & Software (72) Delivery: Delivery location not published
Awarded value£36,000,000published award · exc. VAT
Awarded 7 May 2025no call for competition
Awarded to HITACHI DIGITAL SERVICES UK LIMITED2 awards

What is being bought

Published requirement description

NBSS is the core IT software platform that is critical to the day to day operations of routine breast screening across England, Wales and Isle of Man. Since 2015 the NBSS Solution has been supported and delivered by Hitachi Digital Services UK Limited. Direct Award to restate and extend the existing contract which is an agreement for software support and development. The current contract has a term expiring on 31st May 2025, with an option to extend for a further 2 years to 31st May 2027. This contract is not being awarded by reference to lots. The value of this 2 year extension is up to £36m excluding VAT. Contact for enquiries: [email protected]

The lotProcurement structure

single lot · no lot value published

Procedure terms & legal framework

From the official record
Procedure method
Direct award
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Notice status
Awarded without competition
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Direct award (no call for competition)
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
16 Apr 2025, 10:32 BST
Last source update
10 Jun 2025, 10:30 BST
Authority reference
C50898
FTS notice number
2025/S 000-031164
Latest notice
Contract details notice (UK7)
Delivery area
Not published
Official registry OCID
ocds-h6vhtk-0503b9 Find a Tender
Why no open competition
Single Suppliers Technical Reasons
Published justification

National Breast Screening Service (NBSS) is a national system critical to the provision of Breast Screening services in England, Wales and IoM and provides the facility for making bookings, onwards referrals where needed and is the start of the complete patient journey where treatment may be needed. NBSS technology is 15-20 years old and has been developed during this time using VB6 as the basis for programming and development. NBSS is extremely complex due to the volume of (VB6) development that has accumulated over the 15+ years that the system has been in place. It is utilised by over 70 different Breast Screening Offices meaning that, for example, the process of rolling out new releases is time consuming and administratively complex. This new contract award (which is a restating of the previous contract) will provide service continuity while the future long term strategy for NBSS continues to be developed and subsequently implemented. It is justified under Section 41 (1) (a) and paragraph 6 (b) of Schedule 5 of the Procurement Act 2023 on the basis that there are no reasonable alternatives for the provision of this service.

Review and risk notes
Risks

Variable costs for third party products and services are subject to consumption and are therefore estimated. Potential need to further extend if alternative strategy development is not successful. Uncertainty over future direction arising from reorganisation of DHSC & NHSE. Emerging policy changes to be addressed if arising. Emerging cyber threats to be addressed if arising. Legislative changes to be addressed if arising.

Notice history

3 events · 2 releases on Find a Tender · since 16 Apr 2025
  1. Transparency notice published
    16 Apr 2025, 10:32 BST
    UK5
  2. Contract signature expected
    30 Apr 2025, 23:59 BST
    scheduled
  3. Contract details notice published
    10 Jun 2025, 10:30 BST
    UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 2some still in standstill
Awarded value £36,000,0001 award exc. VAT
Contracts signed 1latest 7 May 2025
Awarded toValueDateStatus
HITACHI DIGITAL SERVICES UK LIMITEDNational Breast Cancer Screening System Extension 2025-20271 Jun 2025 – 31 May 2027£36,000,000—Standstill
HITACHI DIGITAL SERVICES UK LIMITED——Awarded

Contracts

  • National Breast Cancer Screening System Extension 2025-2027 · HITACHI DIGITAL SERVICES UK LIMITED

    Signed
    7 May 2025
    Value
    £36,000,000
    Period
    1 Jun 2025 – 31 May 2027
    Status
    active
    5 agreed KPIs: Incident Response Time · Incident Resolution Time · Quantity of aged services requests …
    • Incident Response Time, Time taken for the Supplier's Service Desk agents to respond to a call.
    • Incident Resolution Time
    • Quantity of aged services requests
    • Service request response time
    • User Satisfaction, Breast Screening Office Survey Score on resolved tickets

Contracting authority & participating public bodies

NHS England

Contracting authorityPublic authority - central government GB-PPON: PDPT-3135-BWWY Wellington House, 133-135 Waterloo Rd, London, London, SE1 8UGContact name, email, phone

Bidders & participating suppliers

1 commercial party on the notice
  • Hitachi Digital Services UK LimitedAwarded supplierGB-PPON: PBDD-9199-JBZL 14th Floor, Broadgate Tower, 20 Primrose Street, London, London, EC2A 2EWContact email

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Transparency notice awardTransparency noticeUK5Transparency notice on Find a Tender