Official UK procurement notice
National Breast Screening System (NBSS) Contract Extension
Authority: NHS England (Central government)
What is being bought
Published requirement descriptionNBSS is the core IT software platform that is critical to the day to day operations of routine breast screening across England, Wales and Isle of Man. Since 2015 the NBSS Solution has been supported and delivered by Hitachi Digital Services UK Limited. Direct Award to restate and extend the existing contract which is an agreement for software support and development. The current contract has a term expiring on 31st May 2025, with an option to extend for a further 2 years to 31st May 2027. This contract is not being awarded by reference to lots. The value of this 2 year extension is up to £36m excluding VAT. Contact for enquiries: [email protected]
The lotProcurement structure
single lot · no lot value publishedProcedure terms & legal framework
From the official record- Procedure method
- Direct award
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 16 Apr 2025, 10:32 BST
- Last source update
- 10 Jun 2025, 10:30 BST
- Authority reference
C50898- FTS notice number
2025/S 000-031164- Latest notice
- Contract details notice (UK7)
- Delivery area
- Not published
- Official registry OCID
ocds-h6vhtk-0503b9Find a Tender
- Why no open competition
- Single Suppliers Technical Reasons
- Published justification
National Breast Screening Service (NBSS) is a national system critical to the provision of Breast Screening services in England, Wales and IoM and provides the facility for making bookings, onwards referrals where needed and is the start of the complete patient journey where treatment may be needed. NBSS technology is 15-20 years old and has been developed during this time using VB6 as the basis for programming and development. NBSS is extremely complex due to the volume of (VB6) development that has accumulated over the 15+ years that the system has been in place. It is utilised by over 70 different Breast Screening Offices meaning that, for example, the process of rolling out new releases is time consuming and administratively complex. This new contract award (which is a restating of the previous contract) will provide service continuity while the future long term strategy for NBSS continues to be developed and subsequently implemented. It is justified under Section 41 (1) (a) and paragraph 6 (b) of Schedule 5 of the Procurement Act 2023 on the basis that there are no reasonable alternatives for the provision of this service.
- Risks
Variable costs for third party products and services are subject to consumption and are therefore estimated. Potential need to further extend if alternative strategy development is not successful. Uncertainty over future direction arising from reorganisation of DHSC & NHSE. Emerging policy changes to be addressed if arising. Emerging cyber threats to be addressed if arising. Legislative changes to be addressed if arising.
Notice history
3 events · 2 releases on Find a Tender · since 16 Apr 2025- Transparency notice published16 Apr 2025, 10:32 BSTUK5
- Contract signature expected30 Apr 2025, 23:59 BSTscheduled
- Contract details notice published10 Jun 2025, 10:30 BSTUK7
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| HITACHI DIGITAL SERVICES UK LIMITEDNational Breast Cancer Screening System Extension 2025-20271 Jun 2025 – 31 May 2027 | £36,000,000 | — | Standstill |
| HITACHI DIGITAL SERVICES UK LIMITED | — | — | Awarded |
Contracts
National Breast Cancer Screening System Extension 2025-2027 · HITACHI DIGITAL SERVICES UK LIMITED
- Signed
- 7 May 2025
- Value
- £36,000,000
- Period
- 1 Jun 2025 – 31 May 2027
- Status
- active
5 agreed KPIs: Incident Response Time · Incident Resolution Time · Quantity of aged services requests …
- Incident Response Time, Time taken for the Supplier's Service Desk agents to respond to a call.
- Incident Resolution Time
- Quantity of aged services requests
- Service request response time
- User Satisfaction, Breast Screening Office Survey Score on resolved tickets
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Hitachi Digital Services UK LimitedAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Transparency notice Transparency notice on Find a Tender