MTC for Warden Calls at Sheltered Housing Complexes 2021- 2025

The work comprises: Periodic and preventative maintenance, repair and service of warden/nurse call alarm systems/group alarm systems. The system shall be inclusive of all on site equipment, transmission equipment and local control equipment as well as remote control equipment and fixings thereto, together with all ironmongery. It shall also include control panels with all switches, electronics, indicator lights, fixings and wiring, and all interconnecting wiring together with any protection thereto, all monitors, all cabling, and protection thereto, switchgear and controls associated with any other hardware or software which affects the running of the installation. The systems are in the location detailed in the schedules, terminated at the warden's/head of centre's premises. Preventative Maintenance Maintenance of the systems shall include repairing or replacing as necessary any minor items of plant, wiring or other parts of an alarm system, which fails for any reason, including wear and tear, accidental misuse or vandalism, during the day to day running of the systems, all in accordance with the timescales shown in the Contract Documents. Priority coded ad-hoc Repairs Priority coded ad-hoc response repairs orders for the replacement of minor and major items of plant which cannot be economically repaired. The works include all minor and major routine repairs and/or renewals of any component whether necessitated by wear and tear, accidental misuse or by vandalism, and the provision of a call out and repair service to all properties listed, together with a priority coded replacement service for any major item of plant deemed to be beyond repair Accidental Misuse or Vandalism to Items of Plant or Equipment Accidental misuse or vandalism to items of minor plant and equipment i.e. damage caused to the system with or without malicious intent shall in general be repaired by the Contractor as part of his all-inclusive rate for maintenance of the system concerned. For the avoidance of doubt, it is again drawn to the Contractor's attention that the price for maintenance of each alarm system should include-for all repairs to minor and major items of plant. The successful contractor will be required to liaise with stakeholders and tenants as required to gain access to the properties to carry out the above services. The successful contractor will be subject to ongoing performance management using the Scorecard contained in ITT Section 6 - Appendix A (included in the additional information area within the Portal).