Money Guidance Service

{
  "id": "006529-2022",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2022-03-10T07:39:27Z",
  "ocid": "ocds-h6vhtk-03201b",
  "buyer": {
    "id": "GB-FTS-46499",
    "name": "Money and Pensions Service"
  },
  "awards": [
    {
      "id": "006529-2022-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-46500",
          "name": "Hinduja Global Solutions UK"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-03201b",
    "lots": [
      {
        "id": "1",
        "hasOptions": false,
        "description": "Money guidance service delivered via a contact centre solution  using a range of channels including telephone, web chat and email."
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ]
      }
    ],
    "title": "Money Guidance Service",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Money guidance service delivered via a contact centre solution",
    "classification": {
      "id": "98000000",
      "scheme": "CPV",
      "description": "Other community, social and personal services"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Negotiated without publication of a contract notice",
    "procurementMethodRationale": "MaPS intends to directly award a contract for contact centre services to the incumbent provider through CCS framework RM6181. The direct award procedure under the framework is only available in exceptional circumstances. However, we believe that MaPS requirements are exceptional circumstances on this occasion. This is because a decision has been taken by the MaPS board to bring the service in house in the next 24 months, a new strategy which better reflects customer and organisational needs. This strategy will see a significant reduction in the numbers of customers served by the incumbent provider over the term of the contract. The contract awarded to the incumbent is intended to be short term interim solution which will provide continuity of service, least disruption to customers and lowest cost given the winding down of the outsourced service",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_EXTREME_URGENCY",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "Extreme urgency brought about by events unforeseeable for the contracting authority/entity and in accordance with the strict conditions stated in the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-46499",
      "name": "Money and Pensions Service",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI31",
        "locality": "LONDON",
        "postalCode": "EC1N2TD",
        "countryName": "United Kingdom",
        "streetAddress": "Holborn Centre, 120 Holbornholborn Centre, 120 Holborn"
      },
      "details": {
        "url": "https://moneyandpensionsservice.org.uk/",
        "classifications": [
          {
            "id": "MINISTRY",
            "scheme": "TED_CA_TYPE",
            "description": "Ministry or any other national or federal authority, including their regional or local subdivisions"
          },
          {
            "id": "04",
            "scheme": "COFOG",
            "description": "Economic affairs"
          }
        ]
      },
      "identifier": {
        "legalName": "Money and Pensions Service"
      },
      "contactPoint": {
        "name": "Nicholas Cole",
        "email": "nicholas.cole@maps.org.uk",
        "telephone": "+44 7368646272"
      }
    },
    {
      "id": "GB-FTS-46500",
      "name": "Hinduja Global Solutions UK",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "legalName": "Hinduja Global Solutions UK"
      }
    },
    {
      "id": "GB-FTS-46501",
      "name": "Money and Pension Service",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Money and Pension Service"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "006529-2022-1",
      "value": {
        "amount": 5000000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "006529-2022-1",
      "dateSigned": "2022-03-09T00:00:00Z"
    }
  ],
  "initiationType": "tender"
}