Official UK procurement notice
Mental Wellbeing Support Helpline 2026
Authority: Torbay Council (Local council)
What is being bought
Published requirement descriptionAn Expression of Interest process preceded this opportunity. The EOI was advertised via
a UK2 Preliminary Market Engagement Notice. As advised within the EOI, only those
Applicants who completed and submitted and Expression of Interest document were
invited to take part in this opportunity.
The Council is seeking a supplier who can provide timely, needs-based, person-centred, and trauma-informed mental wellbeing support to Torbay residents, who seek help via the Torbay Community Helpline from 31 July 2026 to 30 July 2028. This is not a new service and therefore any provider must have the capability and capacity to transfer both the functions and the staff (via TUPE transfer) for the 01 April 2026 should this be required. This procurement follows on from the recent Expression of Interest process, and includes only those Providers who expressed their interest and completed and submitted an Expression of Interest document, during October 2025.
The lotProcurement structure
single lot · no lot value publishedLot #1Awarded
Procedure terms & legal framework
From the official record- Procedure method
- Below threshold - limited competition
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Light touch regime
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 19 Feb 2026, 12:52 GMT
- Last source update
- 10 Mar 2026, 10:39 GMT
- Authority reference
PUB24028- FTS notice number
2026/S 000-021221- Latest notice
- Contract details notice (UK7)
- Delivery area
- Official registry OCID
ocds-h6vhtk-065817Find a Tender
Notice history
3 events · 2 releases on Find a Tender · since 19 Feb 2026- Contract award notice published19 Feb 2026, 12:52 GMTUK6
- Contract details notice published10 Mar 2026, 10:39 GMTUK7
- Contract signature expected12 Mar 2026, 23:59 GMTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| AGE UK TORBAYSME31 Jul 2026 – 30 Jul 2028 · up to 30 Jul 2030Extensions: The Contract may be extended for a period of up to two (2) further year(s), subject to termination clauses within Terms and Conditions of Contract | £654,732 | 18 Feb 2026 | Awarded |
Contracts
Mental Wellbeing Support Helpline 2026 · AGE UK TORBAYSME
- Signed
- 10 Mar 2026
- Value
- £654,732
- Period
- 31 Jul 2026 – 30 Jul 2028 · up to 30 Jul 2030 with extensions
- Status
- active
- Extensions
- Possible extension to 30 July 2030. The Contract may be extended for a period of up to two (2) further year(s), subject to termination clauses within Terms and Conditions of Contract.
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 2final-stage tenders | 2 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
2 commercial parties on the notice- AGE UK TORBAYAwarded supplier
- AGE UK TORBAYAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender