Official UK procurement notice
Telephone Maintenance · UK public procurement notice
Authority: NHS Highland (NHS & healthcare)
What is being bought
Published requirement descriptionNHS Highland requires medical services to be provided to the RNI Community Hospital and the interim (step-up/Step-down) beds at Ach an Eas Care Home during the hours of 08.00 to 18.00hrs, Monday to Friday, 52 weeks per annum, excluding Public Holidays and Protected Learning Time afternoons. NHS Highland are working towards having services that work consistently 7 days a week and expect that there will be a need for the medical services to also be able to be provided on Saturday and Sunday within the next 2-3 years.
- Recurrence: 2025/26
CPV: Repair and maintenance services of telephone sets · Repair and maintenance services of telephone switching apparatus · Telephone network maintenance services
How this framework works
From the published notice- Bids received
- 2 bids received · 2 suppliers appointed
- Framework period
- 1 yr from 1 Sept 2026, 12 months extension option
The lotProcurement structure
single lot · no lot value publishedLot #1NHS Highland requires ongoing Telephone Maintenance support as part of the SIP upgradeAwardedRenewal
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 60
- Price: 40
- Suitability
The relevant selection criteria will be included in the SPD Scotland module.
- Staff
- Names and qualifications of delivery staff must be submitted
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
- “Telephone Maintenance” is a framework: the contest is a place on its panel, not a single contract.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes · 2025/26
- First published
- 23 Nov 2021, 14:55 GMT
- Last source update
- 16 Sept 2026, 15:36 BST
- Award evaluation window
- 23 Dec 2021 – …
- Authority reference
HH013-21- FTS notice number
2026/S 000-087891- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02f950Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
Publisher note: (SC Ref:840946)
How it was run
Official notice- Appointment period ends
- 23 Dec 2021, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bid validity
- 90 days from the deadline
- Bids opened
- 23 Dec 2021, 12:00 GMT
Timeline
23 Dec 2021 → 16 Sept 2026 · 4 dates- Admission / appointment period endsperiod end, not a bid countdown23 Dec 2021, 12:00 GMT
- Bids opened23 Dec 2021, 12:00 GMT
- Contract starts51 days ago1 Sept 2026, 00:00 BST
- Notice published36 days ago16 Sept 2026, 15:36 BST
Notice history
1 event · 5 releases on Find a Tender- Status changed to complete3 Mar 2022, 11:17 GMT
Routine re-releases (5)
- 2022-03: 1 release · 3 Mar 2022
- 2021-11: 1 release · 23 Nov 2021
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast4 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.
Contracts
Telephone Maintenance
- Signed
- 1 Sept 2026
- Value
- £355,800
- Period
- 1 Sept 2026 – 31 Aug 2027
- Status
- active
- Change The contract has been extended under the same Service requirements to allow time for a retender and to support major SIP Trunk upgrade., Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: The service is required to continue while NHS Highland prepares for the retender and to support major SIP Trunk upgrade.
Contract 005818-2022-S&MD-004-21-1
- Signed
- 1 Mar 2022
- Value
- £480,000
- Period
- … – 31 Aug 2027
- Status
- active
Medical Support to the RNI Community Hospital and Ach an Eas Care Home Inverness
- Signed
- 1 Mar 2022
- Value
- £540,000
- Period
- … – 31 Aug 2027
- Status
- active
- Change The contract has been varied temporarily to provide additional Medical Support at the Royal Northern Infirmary (RNI) to accommodate patients who have been moved from Raigmore Hospital Ward 6A into the Community hospital beds in the RNI Ward 2., Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: Due to work requiring to be carried out at Ward 6A in Raigmore Hospital, Ward 2 at the RNI requires to be reopened on a temporary basis to accommodate the patients from Raigmore Hospital.
Medical Support to the RNI Community Hospital and Ach an Eas Care Home Inverness
- Signed
- 1 Mar 2022
- Value
- £570,000
- Period
- 1 Jul 2022 – 31 Mar 2027
- Status
- active
- Change The contract has been extended under the same Service requirements to allow time for a retender., Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: The service is required to continue while NHS Highland prepares for the retender.
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 2bids · 2 electronic · 2 from abroad | 0 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Sheriff Court HouseReview body
- The Inverness Justice CentreReview body
Framework contractors & participating bidders
3 commercial parties on the notice- HFD Group/HFD Intelligent TechnologiesFramework contractor
- SOUTHSIDE ROAD SURGERYFramework contractor
- Southside Road SurgeryFramework contractor
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria