Official UK procurement notice
Mediation and Disagreement Resolution
Authority: Norfolk County Council (Local council)
What is being bought
Published requirement descriptionNorfolk County Council’s (NCC) contract for the provision of SEND Mediation and Disagreement Resolution is due to end on 31st August 2025. The Council is currently scoping its requirements for a new contract to commence on 1st September 2025.
CPV: Health and social work services · Social work and related services
The lotProcurement structure
single lot · no lot value publishedLot #1The Children and Families Act 2014 requires Mediation and Disagreement Resolution…Planned
The Children and Families Act 2014 requires Mediation and Disagreement Resolution (MDR) services to be put in place by Local Authorities and health commissioners. Norfolk’s MDR service is jointly commissioned between Norfolk County Council and NHS Norfolk and Waveney Integrated Care Board (ICB).Disagreement Resolution and Mediation is a voluntary, private and confidential process. The aim is to bring people together in a facilitated way to find solutions to their disagreements.It can save time and pressure for all involved and it can help re-build relationships that have broken down. Early resolution of disagreements benefits children, young people, parents, carers, institutions, and professionals’ party to the disagreement.
- Mediation focuses on elements of an Education Health and Care Plan (EHCP) in education, social care, or health. It is used at various stages of the process and is specifically linked to decisions about EHCP needs assessments and plans.
- Disagreement Resolution focuses on any element of SEND provision, not just those who are being assessed for (or have) an EHCP.
Procedure terms & legal framework
From the official record · publisher note attached- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Past planning notice
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 13 Feb 2025, 15:43 GMT
- Last source update
- 13 Feb 2025, 15:43 GMT
- Authority reference
NCCT43111- FTS notice number
2025/S 000-004982- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04deccFind a Tender
Publisher note: Before we finalise the tender documentation, we would like to invite interested parties to meet with us individually to share your views on a few topic areas that will help to shape the service specification and our performance management framework.Our areas of interest are:• Participation in mediation and disagreement resolution of school-age children and for young people post-16 years.• Pricing mechanisms for the service• Meeting the volume of demand for the service• Key performance indicators for this type of serviceMeeting slots are available via MS Teams on:Thursday 20th February 2025 at 9.30am, 10.30am, 11.30am, 2.00pm and 3.00pm.Additional slots may be available on Tuesday 25th February in the morning.Interested parties will need to register their interest on In-Tend and a separate invite will be sent. This procurement will be managed electronically via the Council's e-procurement system. To participate in this procurement, applicants must first be registered on https://in-tendhost.co.uk/norfolkcc (https://in-tendhost.co.uk/norfolkcc) Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles (https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfile). Once registered you will be able to see the procurement project under 'tenders' section and 'express an interest' to view the documentation. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +448442728810 or emailing [email protected]
How it was run
Official notice- Submission deadline
- —
Timeline
13 Feb 2025 → 28 Mar 2025 · 2 dates- Notice published13 Feb 2025, 15:43 GMT
- Tender notice expected28 Mar 2025
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.