Find a TenderAwardedContract details notice
Published 21 Nov 2025, 12:05 GMT

Official UK procurement notice

M&E Maintenance at Marlborough House

Official notice

Authority: Buckingham Palace (Public body)

ServicesOpen procedureAbove thresholdSME suitable
Sectors: Repair & Maintenance (50) Delivery: Delivery location not published
Published estimate£1,200,000≈ £400k / year · £1,200,000 inc. VAT
Submissions closed 22 Dec 2025awarded 5 Mar 2026
Awarded to PARETO FACILITIES MANAGEMENT LIMITED
Contract term 3 yrsends 24 May 2029 · up to 24 May 2031 with extensions · starts 25 May 2026

What is being bought

Published requirement description

The contract encompasses all contract service found in Marlborough House. The scope of this contract

includes:

2.1.1 Monitoring, testing, optimisation, planned maintenance & repair works on the items below:

  • All plant rooms and services within the boundary of the site including daily vigilance

checks, weekly inspections and monthly observation reports. Provision of plantroom

logbooks and maintaining plantroom cleanliness.

  • All boilers for heating and hot water services including gas safety certificates for

boilers and pipework from meter

  • Chiller unit and associated air cooled condenser.
  • All pumps, primary heating, LTHW primary, variable temperature, constant

temperature, sectional heating, chilled water pumps and sump pumps.

  • Chilled water and LTHW water pressurisation units, expansion vessels and buffer

storage vessels.

  • Closed water system sampling and maintenance
  • All VAV ventilation units, ductwork, extraction fans, filters, grilles, intake louvres and

air conditioning units.

  • All air handling units and fan coil units.
  • All other heating and cooling emitters and associated valves inside the building.
  • All pipework and that is used as a conduit for water services, space heating, cooling,

hot water and cold water with all associated gauges and valves.

  • All drainage pipework within the building, until it meets the first accessible intercept

or manhole, all saniflow units and pumped drainage, external rainwater drainage

gulleys around the building perimeter

  • All internal and external plumbing services including taps, external bib taps, water

tanks, WCs, calorifiers, sinks, toilets and associated cisterns

  • All internal and external lighting installations including maintained and non

maintained self contained emergency lighting and central battery emergency lighting

inverters.

  • Replacement of all internal and external lighting components upon failure such as

lamps, ballasts, diffusers and drivers.

  • Repair of all fixed electrical devices and appliances e.g hand dryers
  • Routine repair of all fixed electrical installations and switchgear

ROYAL HOUSEHOLD PROPERTY SECTION

0025/PPTO Page 5 of 24

  • Planned maintenance of electrical switchgear, including power factor correction

system with DNO attendance

  • Inspection and testing of water and refrigerant leak detection systems.
  • Water hygiene maintenance in accordance with RHPS Water Risk Assessment Written

Scheme of control including: water tank chlorination, HWS pasteurisation, shower

head cleaning, tank inspections, tank sampling, sentinel outlet temperature testing,

low use flushing and additional flushing as required by the RHPS legionella sampling

regime.

  • All fixed and portable commercial and domestic kitchen equipment, including gas

safety certificates, stop button and ventilation interlock testing.

  • All services within and attached to the Security Gate Lodge, which includes a vehicle

barrier, pedestrian gate release system, vehicle gate height alarm, CCTV system and

the intruder alarm system.

  • All services in the Queen Alexandra Memorial on Marlborough Road.

CPV: Repair and maintenance services

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 3 yrsSMEPublished value£1,200,000
Contract period: 25 May 2026 – 24 May 2029 (3 yrs) · up to 24 May 2031 with extensionsValue: £1,200,000 exc. VAT · £1,200,000 inc. VAT
Eligibility: SME eligible
Extensions: Two one year extension options

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 40%Price: 50%Environmental: 10%
Published sub-criteria (3)
  • Technical: 40%
  • Price: 50%
  • Environment & Sustainability: 10%
Published award criteria (3)
  • Price
  • Environment & Sustainability
  • Technical
What this means for your bid
  • Price carries 50 of 100 points: a 10% discount moves about 5 points. This one is won on the number: sharpen the price before polishing the prose.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
21 Nov 2025, 12:05 GMT
Last source update
11 May 2026, 16:02 BST
Award evaluation window
Submission end – 9 Feb 2026
Authority reference
0025/PPTO
FTS notice number
2025/S 000-075990
Latest notice
Contract details notice (UK7)
Classification (CPV)
Repair and maintenance services
Delivery area
Not published
Official registry OCID
ocds-h6vhtk-05e638 Find a Tender

How it was run

Official notice
Run through: Delta eSourcing · Who buys & how to bid on Delta
Public notice page · account needed to bidElectronic submission not allowedLanguage: EN
Access & registration note: Free Select account; no DUNS asked at signup
Submission deadline
22 Dec 2025, 11:00 GMT
Clarification deadline
8 Dec 2025, 11:00 GMT
Submission channel
Official e-sourcing portal
Electronic submission
Not allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

Tenderers will need to sign up to the Royal Household's e-Sourcing platform, Delta, in order to receive the ITT and able to submit clarification questions and tender returns.

Sign up link: www.delta-esourcing.com/delta/signup.html ↗.

Access Code : H9G5TC246K

Tenderers will need to be registered on the Central Digital Platform (CDP) in order to complete the PSQ. The CDP is free to use and will mean tenderers should no longer have to re-enter this information for

each public procurement. The CDP is available at www.gov.uk/find-tender ↗.

Timeline

21 Nov 2025 → 25 May 2026 · 8 dates
  1. Tender notice published335 days ago
    21 Nov 2025, 12:05 GMT
  2. Clarification questions by318 days ago
    8 Dec 2025, 11:00 GMT
  3. Submission deadline304 days ago
    22 Dec 2025, 11:00 GMT
  4. Award decision expected by254 days ago
    9 Feb 2026, 23:59 GMT
  5. Assessment summaries sent231 days ago
    5 Mar 2026
  6. Standstill ends219 days ago
    16 Mar 2026, 23:59 GMT
  7. Latest notice published163 days ago
    11 May 2026, 16:02 BST
  8. Contract starts150 days ago
    25 May 2026, 00:00 BST

Notice history

5 events · 3 releases on Find a Tender · since 21 Nov 2025
  1. Tender notice published
    21 Nov 2025, 12:05 GMT
    UK4
  2. Contract award notice published
    5 Mar 2026, 11:49 GMT
    UK6
  3. Status changed to complete
    5 Mar 2026, 11:49 GMT
  4. Contract signature expected
    18 Mar 2026, 23:59 GMT
    scheduled
  5. Contract details notice published
    11 May 2026, 16:02 BST
    UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value (inc. VAT) £1,200,0001 award inc. VAT; no net value published
Bids received 62 from SMEs
Contracts signed 1latest 18 Mar 2026
Awarded toValueDateStatus
PARETO FACILITIES MANAGEMENT LIMITED22 Mar 2026 – 21 Mar 2029 · up to 21 Mar 2031Extensions: Two one year extension options£1,200,000 inc. VAT5 Mar 2026Awarded

Contracts

  • Contract 1 · PARETO FACILITIES MANAGEMENT LIMITED

    Signed
    18 Mar 2026
    Value
    £1,200,000 inc. VAT
    Period
    22 Mar 2026 – 21 Mar 2029 · up to 21 Mar 2031 with extensions
    Status
    active
    Extensions
    Two one year extension options

Bid statistics published by the authority

BidsSMEVCSEValid bid range
6final-stage tenders20—

Contracting authority & participating public bodies

The Royal Household

Contracting authorityPublic undertaking GB-PPON: PGLT-2499-PJTM Buckingham Palace, London, London, SW1A 1AAContact name, email

Bidders & participating suppliers

1 commercial party on the notice
  • Pareto Facilities Management LtdAwarded supplierGB-COH: 09070750 R+ Building, 2 Blagrave Street, Reading, South East, RG1 1AZContact name, email

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender