Official UK procurement notice
Healthwatch and Independent Advocacy Services in North East Lincolnshire
Authority: North East Lincolnshire Borough Council (Local council)
What is being bought2 lots · detail below
Published requirement descriptionNorth East Lincolnshire Council is undertaking a procurement for Healthwatch and Independent Advocacy Services in North East Lincolnshire. This procurement has been lotted as follows: Lot 1: Provision of a Local Healthwatch Service . Local authorities have a statutory duty to commission a local Healthwatch organisation. Healthwatch is an independent, local health and social care watchdog, that provides signposting and ensures the voice of the community is heard regarding health and social care services. Lot 2 - Provision of a Independent Complaints Advocacy Service. Local authorities have a statutory duty to commission an Independent Health Complaints Advocacy service which provides residents with information about the NHS complaints process and supports those who wish to make a complaint about an NHS health service.
CPV: Guidance services · Health and social work services · Miscellaneous health services · Social work and related services
Lots and requirements (2)Procurement structure
2 lots · all with a published value (£925,000 together) · evaluation weights differ by lotLot #1Provision of a Local Healthwatch ServiceAwardedRenewalPublished value£650,000
Lot 1 - Provision of a Local Healthwatch Service in North East Lincolnshire
- Economic & financial standing
Financial stability check - Pass/Fail Insurances - Pass/Fail Please refer to the associated tender documents for further details on the conditions of participation.
- Technical & professional ability
General Data Protection Regulation - Pass/Fail Safeguarding - Pass/Fail Conflicts of Interest - Pass/Fail Please refer to the associated tender documents for further details on the conditions of participation.
Lot #2Provision of an Independent Complaints Advocacy ServiceAwardedRenewalPublished value£275,000
Lot 2 - Provision of an Independent Complaints Advocacy Service. Local authorities have a statutory duty to commission an Independent Health Complaints Advocacy service which provides residents with information about the NHS complaints process and supports those who wish to make a complaint about an NHS health service.
- Economic & financial standing
Financial stability check - Pass/Fail Insurances - Pass/Fail Please refer to the associated tender documents for further details on the conditions of participation.
- Technical & professional ability
General Data Protection Regulation - Pass/Fail Safeguarding - Pass/Fail
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Lots publish different evaluation splits; there is no single procedure weighting.
| Lot | Quality | Price | Social value | Split |
|---|---|---|---|---|
| 1 · Provision of a Local Healthwatch Service | 60% | 30% | 10% | |
| 2 · Provision of an Independent Complaints Advocacy Service | 60% | 30% | 10% |
- Price carries 30 points on every lot: a 10% discount moves about 3 points.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 16 Apr 2025, 12:13 BST
- Last source update
- 2 Oct 2025, 15:51 BST
- Award evaluation window
- Submission end – 17 Jun 2025
- Authority reference
96683- FTS notice number
2025/S 000-015513- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0503e8Find a Tender
How it was run
Official notice- Submission deadline
- 16 May 2025, 12:00 BST
- Clarification deadline
- 12 May 2025, 16:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
16 Apr 2025 → 2 Oct 2025 · 8 dates- Tender notice published16 Apr 2025, 12:13 BST
- Clarification questions by12 May 2025, 16:00 BST
- Submission deadline16 May 2025, 12:00 BST
- Award decision expected by17 Jun 2025, 00:59 BST
- Assessment summaries sent24 Jul 2025
- Contract starts1 Aug 2025
- Standstill ends5 Aug 2025, 23:59 BST
- Latest notice published378 days ago2 Oct 2025, 15:51 BST
Notice history
5 events · 3 releases on Find a Tender · since 16 Apr 2025- Tender notice published16 Apr 2025, 12:13 BSTUK4
- Contract award notice published24 Jul 2025, 10:26 BSTUK6
- Status changed to complete24 Jul 2025, 10:26 BST
- Contract signature expected16 Aug 2025, 00:59 BSTscheduled
- Contract details notice published2 Oct 2025, 15:51 BSTUK7
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Provision of a Local Healthwatch Service1 award | |||
| Hull Community and Voluntary Services LtdSMEVCSE1 Sept 2025 – 1 Sept 2027 · up to 29 Feb 2028Extensions: 1 x 6month extension | £325,000 | 24 Jul 2025 | Awarded |
| Lot 2 · Provision of an Independent Complaints Advocacy Service1 award | |||
| VoiceAbility Advocacy1 Oct 2025 – 1 Oct 2028 · up to 1 Oct 2030Extensions: 2 x 12 month extensions | £275,000 | 24 Jul 2025 | Awarded |
Contracts
Lot 2 - Provision of an Independent Complaints Advocacy Service · VoiceAbility Advocacy
- Signed
- 30 Sept 2025
- Value
- £176,165
- Period
- 1 Oct 2025 – 1 Oct 2028 · up to 1 Oct 2030 with extensions
- Status
- active
- Extensions
- 2 x 12 month extensions
Lot 1 - Provision of a Local Healthwatch Service · Hull Community and Voluntary Services LtdSMEVCSE
- Signed
- 25 Sept 2025
- Value
- £419,718
- Period
- 1 Oct 2025 – 31 Dec 2026 · up to 31 Dec 2028 with extensions
- Status
- active
- Extensions
- 4 X 6month extensions
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Provision of a Local Healthwatch Service | 1final-stage tenders | 1 | 1 | — |
| 2 · Provision of an Independent Complaints Advocacy Service | 3final-stage tenders | 3 | 1 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
2 commercial parties on the notice- Hull Community and Voluntary Services LtdAwarded supplier
- VoiceAbilityAwarded supplier
Official documents & specifications (7)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specifications All associated tender documents are accessible via YORtender - https://uk.eu-supply.com/login.asp?B=YORTENDER Click on the link, then click on current tender opportunities and search for the opportunity using the reference number
- Technical specifications The technical specifications are accessible via YORtender - https://uk.eu-supply.com/login.asp?B=YORTENDER Click on the link, then click on current tender opportunities and search for the opportunity using the reference number
Notices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender