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Official procurement procedure

Local Healthwatch Service and Independent Complaints Advocacy (NHS Services)

Social work services without accommodation
South West (UKK24)
South West (UKK25)
Published value
Not published
Submission deadline Not published
Lots published2
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Dorset Council: "Local Healthwatch Service and Independent Complaints Advocacy (NHS Services)". Published status: complete. Published value: Value not published. 2 published lots. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityDorset CouncilScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Dorset Council
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Dorset Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
6Bids / Report
11.6% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 146 active published awards; 146 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityDorset Council
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published9 Apr 2024, 14:09 BST
Last source update9 Apr 2024, 14:09 BST
Recurring procurementNot published
ClassificationSocial work services without accommodation
Delivery area
South West (UKK24)
South West (UKK25)
OCIDocds-h6vhtk-042928
What is being bought
This tender is being published under the Light Touch Regime of the Public Contract Regulations 2015. The Social Care and Health Act 2012 makes provision for a consumer champion for health and social care called Healthwatch. The Local Healthwatch is funded through the Department of Health Community Voices grant which is channelled through each Local Authority. The Act also makes provision for local authorities to make arrangements for the delivery of an Independent Complaints Advocacy Service (ICAS) in relation to their area for complaints relating to the provision of NHS health services. This service is also funded from the Department of Health's Community Voices grant. ICAS may be provided by the same provider as Local Healthwatch or by a different provider. In either situation Local Healthwatch will have to support individuals in accessing information and independent advocacy if they need to complain about NHS services. Bournemouth, Christchurch and Poole (BCP) Council and Dorset Council have pooled their funding, and are jointly tendering to commission the Local Healthwatch contract and the ICAS contract. It is expected that the contracts will commence on 01 April 2024 for an initial period of 3 years to 31 March 2027 and may be subsequently extended by a further 2 years to 31 March 2029 subject to satisfactory performance.
What changed
From the official release history
  1. Status changed to complete
    9 Apr 2024, 14:09 BST
  2. Official notice release published
    9 Apr 2024, 14:09 BST
  3. tender value changed
    9 Jan 2024, 08:29 GMT
  4. Status changed to published status
    9 Jan 2024, 08:29 GMT
  5. Official notice release published
    9 Jan 2024, 08:29 GMT
  6. Submission deadline changed to published date
    9 Jan 2024, 08:29 GMT
  7. Published value updated to £1,548,880
    21 Dec 2023, 12:15 GMT
  8. Status changed to active
    21 Dec 2023, 12:15 GMT
  9. Official notice release published
    21 Dec 2023, 12:15 GMT
  10. Submission deadline changed to 26 Jan 2024, 12:00 GMT
    21 Dec 2023, 12:15 GMT
  11. Buyer information updated
    21 Dec 2023, 12:15 GMT
Lots and requirements (2)
Published by the contracting authority
  • Lot 1 · #1
    Local Healthwatch Service
    cancelled
    Published valueNot published
    Local Healthwatch is an organisation giving a stronger voice to people in influencing the health and wellbeing agenda and local service provision; providing signposting, supporting individuals with information and advice about access to services and NHS complaints advocacy. Local Healthwatch has to be provided at all times by an organisation that is a social enterprise. The Vision for the Dorset Local Healthwatch is to be the “voice of the people” coordinating and bringing people’s views and experiences to improve health and social care and to be: • A well led, high quality organisation that is effectively managed and organised with clear and transparent priorities. • Well known, independent, trusted and accessible to everyone. • Operating seamlessly across the two areas. • Influential and respected by decision makers and service providers.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 2 · #2
    Independent Complaints Advocacy (NHS Services)
    cancelled
    Published valueNot published
    The Independent Complaints Advocacy Service (NHS Services) will ensure that independent advocacy skills are used to provide practical support and direction to people to assist them finding a resolution to their complaint about NHS services in the local authority areas of Bournemouth, Christchurch and Poole Council and Dorset Council. The service must be fully compliant with all relevant regulations of the Health and Social Care Act 2012. The service provider for this contract needs to have at least two years’ experience of the provision of advocacy including experience of working with children and young people, people with mental health problems, learning disabilities, challenging behaviours, sensory disabilities, little or no English, differing cultural backgrounds, bereavement issues and those in distress. It is recognised that many advocacy groups do not work with both adults and children and young people and therefore would welcome a consortium or other types of multi-agency bid, as well as bids from single organisations with the relevant experience.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    9 Apr 2024, 14:09 BST
  2. Award active
    Not published · Not published
  3. Award active
    Not published · Not published
  4. Contract active
    Signed 9 Apr 2024, 00:00 BST · £1,009,640
  5. Contract active
    Signed 9 Apr 2024, 00:00 BST · £539,240
Commercial outcome and competition
Awards
Evolving Communities CIC
Not published · Not published · active
The Advocacy People
Not published · Not published · active
Contracts
Local Healthwatch Service
£1,009,640 · signed 9 Apr 2024, 00:00 BST · active
Independent Complaints Advocacy (NHS Services)
£539,240 · signed 9 Apr 2024, 00:00 BST · active
Bid statistics
bids: 3 (lot 1)
bids: 2 (lot 2)
Buyer and organisations in this procedure

Dorset Council

Contracting authority GB-FTS-22695
View buyer profile

  • Bournemouth, Christchurch and Poole Council (BCP)
    buyer

    Town Hall, Bourne Avenue, Bournemouth, UKK24, BH2 6DY
    nicky.mitchell@bcpcouncil.gov.uk
    +44 1202128738

  • Dorset Council
    buyer

    Dorset Council, County Hall, Colliton Park, Dorchester, UKK25, DT1 1XJ
    gregory.jackson@dorsetcouncil.gov.uk
    +44 1305225093

  • Dorset Council
    reviewBody

    County Hall, Colliton Park, Dorchester, DT1 1XJ

  • Evolving Communities CIC
    supplier

    Unit 2 Hampton Park West Melksham, Wiltshire, UKK25, SN12 6LH

  • The Advocacy People
    supplier

    Unit 2, 3rd Floor Rock House 49-51 Cambridge Road Hastings, East Sussex, UKK25, TN34 1DT
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published