Learning, Talent and Performance Platform

STRATEGIC OBJECTIVES

The new LMS will:

• Establish a single source of truth for learning and compliance across the organisation.
• Support the harmonisation of learning processes, compliance frameworks and training standards following organisational growth and integration activities.
• Improve visibility of mandatory and regulatory training compliance at organisational, departmental, team and individual level.
• Enhance the learner experience through a modern, intuitive and accessible user interface for both office-based colleagues and field-based colleagues using mobile/tablet devices.
• Reduce administrative effort through automation of training assignment, notifications, recurring learning and compliance monitoring.
• Provide robust reporting and analytics capabilities to support operational management, regulatory assurance and executive decision-making.
• Enable future growth and organisational change without requiring significant platform redesign.

SCOPE

The solution must support:

• More than 6,000 internal users.
• Multiple organisational structures, business areas and geographical regions.
• Role-based and responsibility-based learning assignment.
• E-learning, classroom, virtual and blended learning delivery.
• Internal and external learner populations.
• Training compliance management and audit requirements.
• Integration with existing and future business systems, including HR and identity management platforms.
• Self-service access for learners, managers and administrators.
• Mobile-responsive and accessible learning experiences across various devices.
• The LMS must support modern single sign-on methods for internal users, and provide modern REST APIs as supported standard integration methods for our other business systems.
• The LMS must be a vendor-managed SaaS solution hosted in the UK or EU.

KEY FUNCTIONAL REQUIREMENTS

The proposed LMS should provide:

• Automated role-based learning assignment.
• Compliance and certification management.
• Training renewal and expiry management.
• SCORM-compliant content hosting and tracking.
• Learning pathways and curricula management.
• Cohort/Network management to enable social learning.
• Classroom and virtual event management.
• Learner, manager and administrator dashboards.
• Real-time reporting and analytics.
• Microsoft 365 and Single Sign-On integration.
• Support for external learner access and separate portals where required.
• Configurable workflows, notifications and permissions.
• Strong accessibility, security and data protection controls.

IMPLEMENTATION REQUIREMENTS

The supplier will be expected to:

• Support migration from 3 existing learning management systems.
• Migrate historical learner and compliance records where appropriate.
• Provide implementation planning, configuration, testing and training support.
• Deliver a solution with appropriate service management arrangements and defined support service levels.
• Demonstrate experience of implementing LMS solutions within large, multi-site and regulated organisations.

EXPECTED OUTCOME

The organisation's objective is to establish a single, sustainable LMS platform that provides an improved learner experience, enhanced compliance assurance, streamlined administration and a consistent approach to learning across all regions, business functions and learner groups.

This platform will become the strategic learning system for the organisation and must be capable of supporting future organisational growth, additional user populations and evolving regulatory requirements.

Suppliers will be invited to provide feedback on the achievability of BFL's vision, implementation and migration approaches, deployment phasing, indicative commercial models and emerging technology innovations relevant to the proposed solution, as well as estimate costs. Information gathered through this engagement will be used to refine requirements, inform procurement planning, budget planning and support the development of any future tender process. Participation does not form part of any subsequent procurement evaluation and no supplier selection will be made as part of this engagement.