Official UK procurement notice
Language Services - Lot 4
Authority: Ministry of Justice (Central government)
What is being bought4 lots · detail below
Published requirement descriptionThe provision of Quality and Assurance of all Language Services contracts. This provision enables assurance in process and quality for the other Language Services Lots.
CPV: Education and training services · Interpretation services
Lots and requirements (4)Procurement structure
4 lots · all with a published value (£269,748,051 together) · evaluation weights differ by lotLot #1Primary Spoken InterpretingAwardedRenewalPublished value£247,527,861
The Ministry of Justice (MoJ) has entered into contracts for the delivery of Language Services. The contracts are split into 4 Lots, the scope of services includes face to face, telephone and video interpreting services for spoken languages, BSL, visual and tactile communication and quality and assurance of all language services. Additional information: Additional Quality Criteria;
Information Security - 3.75%
Social Value - 10%
Lot #2Secondary Spoken InterpretingAwardedRenewalPublished value£3,625,000
The Ministry of Justice (MoJ) has entered into contracts for the delivery of Language Services. The contracts are split into 4 Lots, the scope of services includes face to face, telephone and video interpreting services for spoken languages, BSL, visual and tactile communication and quality and assurance of all language services. Additional information: Additional Quality Criteria;
Information Security - 3.75%
Social Value - 10%
Lot #3Visual and Tactile CommunicationsAwardedRenewalPublished value£14,199,624
The Ministry of Justice (MoJ) has entered into contracts for the delivery of Language Services. The contracts are split into 4 Lots, the scope of services includes face to face, telephone and video interpreting services for spoken languages, BSL, visual and tactile communication and quality and assurance of all language services. Additional information: Additional Quality Criteria;
Information Security - 3.75%
Social Value - 10%
Lot #4Quality and AssuranceAwardedRenewalPublished value£4,395,566
The Ministry of Justice (MoJ) has entered into contracts for the delivery of Language Services. The contracts are split into 4 Lots, the scope of services includes face to face, telephone and video interpreting services for spoken languages, BSL, visual and tactile communication and quality and assurance of all language services. Additional information: Additional Quality Criteria;
Fraud, corruption, and bribery - 3.75%
Information Security - 3.75%
Social Value - 10%
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Lots publish different evaluation splits; there is no single procedure weighting.
| Lot | Quality | Price | Split |
|---|---|---|---|
| 1 · Primary Spoken Interpreting | 78.75 | 7.5 | |
| 2 · Secondary Spoken Interpreting | 78.75 | 7.5 | |
| 3 · Visual and Tactile Communications | 78.75 | 7.5 | |
| 4 · Quality and Assurance | 75 | 7.5 |
- Price carries 7.5 points on every lot: a 10% discount moves about 0.8 points.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 3 Oct 2024, 11:08 BST
- Last source update
- 22 Jan 2026, 16:59 GMT
- Award evaluation window
- 28 Nov 2024 – …
- FTS notice number
2026/S 000-005963- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04a54fFind a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Review procedure
Ministry of Justice will incorporate a minimum 10 calendar day Standstill Period following electronic notification (minimum of 15 calendar days for any other means of communication) to unsuccessful applicants of the award decision.
Communications should be made through the Ministry of Justice eSourcing portal.
Publisher note: Estimated potential total value of the contracts - £269,748,051 - £343,287,318
How it was run
Official notice- Submission deadline
- 28 Nov 2024, 12:00 GMT
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 540 days from the deadline
- Bids opened
- 28 Nov 2024, 12:00 GMT
Timeline
28 Nov 2024 → 22 Jan 2026 · 3 dates- Submission deadline28 Nov 2024, 12:00 GMT
- Bids opened28 Nov 2024, 12:00 GMT
- Notice published277 days ago22 Jan 2026, 16:59 GMT
Notice history
1 event · 5 releases on Find a Tender- Status changed to complete16 Jan 2026, 16:05 GMT
Routine re-releases (5)
- 2026-01: 1 release · 16 Jan 2026
- 2024-10: 1 release · 3 Oct 2024
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Primary Spoken Interpreting1 award | |||
| thebigword Group Holdings Limited | £208,700,000 † | — | Awarded |
| Lot 2 · Secondary Spoken Interpreting1 award | |||
| Translate UK LimitedSME | £17,900,000 † | — | Awarded |
| Lot 3 · Visual and Tactile Communications1 award | |||
| Clarion Interpreting LimitedSME | £10,900,000 † | — | Awarded |
| Lot 4 · Quality and Assurance1 award | |||
| The Language Shop LimitedSME | £12,900,000 † | — | Awarded |
Contracts
Visual and Tactile Communications · Clarion Interpreting LimitedSME
- Signed
- 21 Jan 2026
- Value
- £10,900,000
- Status
- active
Quality and Assurance · The Language Shop LimitedSME
- Signed
- 19 Jan 2026
- Value
- £12,900,000
- Status
- active
Secondary Spoken Interpreting · Translate UK LimitedSME
- Signed
- 16 Jan 2026
- Value
- £17,900,000
- Status
- active
Primary Spoken Interpreting · thebigword Group Holdings Limited
- Signed
- 17 Dec 2025
- Value
- £208,700,000
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Primary Spoken Interpreting | 3bids | — | — | — |
| 2 · Secondary Spoken Interpreting | 4bids | — | — | — |
| 3 · Visual and Tactile Communications | 2bids | — | — | — |
| 4 · Quality and Assurance | 2bids | — | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- The High Court of England and WalesReview body
Bidders & participating suppliers
4 commercial parties on the notice- Clarion Interpreting LimitedAwarded supplier
- The Language Shop LimitedAwarded supplier
- Translate UK LimitedAwarded supplier
- thebigword Group Holdings LimitedAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria