ITSM Tool · UK public procurement notice

Official notice

Authority: UNIVERSITY OF MANCHESTER (Education)

GoodsAward procedure without prior publication of a call for competition

Sectors: Software Packages & ERP (48) Delivery: North West (UKD3)

Awarded value£250,000published contract · exc. VAT

Awarded 14 Jun 2023no call for competition

Awarded to ServiceNow

What is being bought

Published requirement description

ITSM Tool to ensure business continuity

CPV: Software package and information systems

The lotProcurement structure

single lot · no lot value published

Lot #1Following the recent cyber incident internal UoM service providers, including but not…Awarded

Following the recent cyber incident internal UoM service providers, including but not limited to ITS, Finance, Student Services and Library Services have an immediate requirement to source a standby/fail over tool independent of any current tools in use to manage incidents, requests and customer contact. This is to meet the business continuity requirements across UoM and reduce the potential service disruption to the university employees, students and partners, if other systems/applications are withdrawn from service.

Delivery: North West

Extensions: 1+1 annual renewal option available should the need arise

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Goods
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 15 Jun 2023, 15:34 BST
Last source update: 15 Jun 2023, 15:34 BST
Authority reference: 2023/2067/ServiceNow/PJH/JL
FTS notice number: 2023/S 000-017067
Classification (CPV): Software package and information systems
Delivery area: North West (UKD3)
Official registry OCID: ocds-h6vhtk-03d6ad Find a Tender

Why no open competition: Extreme urgency brought about by events unforeseeable for the contracting authority/entity and in accordance with the strict conditions stated in the directive
Published justification: Following the recent cyber incident The University of Manchester has immediate requirements to source solutions and services that are independent of any current products/services to meet their business continuity requirements. This will reduce the potential for service disruption to employees, students and partners to the University.
The negotiated procedure without a prior publication has been used due to extreme urgency on the grounds of regulation 32(2)(c)

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £250,0001 contract exc. VAT

Bids received 1

Contracts signed 1latest 14 Jun 2023

Awarded to	Value	Date	Status
ServiceNow	£250,000 †	—	Awarded

Contracts

Contract 017067-2023-AIZD2455893-1 · ServiceNow
Signed
14 Jun 2023
Value
£250,000
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Contracting authority & participating public bodies

UNIVERSITY OF MANCHESTER

Contracting authorityEducationBody governed by public lawEducation GB-UKPRN: UKPRN 10007798 Room G010,John Owens Building, Oxford Road, MANCHESTER, North West, M139PLContact email

Dispute resolution & review bodies

The High Court of Justice of EnglandReview body London

Bidders & participating suppliers

1 commercial party on the notice

ServiceNow LimitedAwarded supplierGB-COH: 06299383 1 Bridge Street, Staines, South East, TW18 4TW

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.