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Official procurement procedure

IT Software to Support the Management of Unplanned Disruption on Scotland’s Rail Network

Industry specific software package
Scotland (UKM)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: ScotRail Trains Limited .: "IT Software to Support the Management of Unplanned Disruption on Scotland’s Rail Network". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityScotRail Trains Limited .Scope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: ScotRail Trains Limited .
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for ScotRail Trains Limited .. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
Not availableNo published reports
Bid counts are not published for this buyer
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 5 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityScotRail Trains Limited .
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published7 Jan 2026, 08:45 GMT
Last source update7 Jan 2026, 08:45 GMT
Recurring procurementNot published
ClassificationIndustry specific software package
Delivery area
Scotland (UKM)
OCIDocds-h6vhtk-04c07c
What is being bought
ScotRail are awarding this contract for IT software and services which support the management of train services during times of unplanned disruption on Scotland’s rail network. It is a critical system in supporting daily operations. A summary of the core functionality of the system is as follows: - The ability to generate and update line of route disruption messages and distribute these messages to a pre-defined list of recipients -The ability to view route disruption incidents being experienced by other rail operators on Scotland’s rail network -The ability to configure the system to automatically identify all stations and journeys affected by an incident which causes unplanned disruption - The ability to automatically update 3rd party rail industry systems and journey planners to reflect changes to services as a consequence of unplanned disruption - A mobile app for the use of frontline staff which will provide real-time advice of disruption incidents; frontline staff will have the ability to filter notifications specific to their business area - A customer facing real-time view of how ScotRail train services are performing; customers will have the ability to receive alerts when services are disrupted on the line of route which they use
What changed
From the official release history
  1. Official notice release published
    7 Jan 2026, 08:45 GMT
  2. Status changed to complete
    27 Nov 2024, 14:45 GMT
  3. Official notice release published
    27 Nov 2024, 14:45 GMT
  4. Buyer information updated
    27 Nov 2024, 14:45 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    ScotRail is awarding this contract for IT software and services which support the management of train services during times of unplanned disruption on Scotland’s rail network. It is a critical system in supporting daily operations. A summary of the core functionality of the system is as follows: - The ability to generate and update line of route disruption messages and distribute these messages to a pre-defined list of recipients -The ability to view route disruption incidents being experienced by other rail operators on Scotland’s rail network -The ability to configure the system to automatically identify all stations and journeys affected by an incident which causes unplanned disruption - The ability to automatically update 3rd party rail industry systems and journey planners to reflect changes to services as a consequence of unplanned disruption - A mobile app for the use of frontline staff which will provide real-time advice of disruption incidents; frontline staff will have the ability to filter notifications specific to their business area - A customer facing real-time view of how ScotRail train services are performing; customers will have the ability to receive alerts when services are disrupted on the line of route which they use
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    7 Jan 2026, 08:45 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 22 Dec 2025, 00:00 GMT · Not published
Commercial outcome and competition
Awards
Nexus Alpha Ltd
Not published · Not published · active
Contracts
Contract
Not published · signed 22 Dec 2025, 00:00 GMT · active
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

ScotRail Trains Limited .

Contracting authority GB-FTS-131419
View buyer profile

  • ScotRail Trains Limited .
    buyer

    Atrium Court,, 50 Waterloo Street, Glasgow, UKM, G2 6HQ
    kathleen.gay@scotrail.co.uk

  • Glasgow Sheriff Court
    reviewBody

    Glasgow

  • Nexus Alpha Ltd
    supplier

    Streathbourne House, 75 Redehall Road, Smallfield, Surrey, UKI, RH6 9QA
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleOn the basis of The Utilities Contracts (Scotland) Regulations 2016 in accordance with regulation 48.(1)(c)(ii) a utility may award a contract following a negotiated procedure without prior publication of a call for competition where the works, supplies or services can be supplied only by a particular economic operator due to competition being absent for technical reasons. This disruption management software is a critical system in supporting ScotRail's daily operation. It is an industry specific system with specific technical functionality which is unique to the supplier Nexus Alpha. Specifically, the software allows ScotRail to view line of route disruption for the other Train Operating Companies who operate within Scotland. This is critical for consistency of messaging and updating customers at ScotRail stations; it allows ScotRail to automatically identify stations and journeys impacted by disruption; the system can update 3rd party industry systems and journey planners to reflect changes to services as a consequence of unplanned disruption, keeping our customers and employees informed. ScotRail is not aware of any other system available on the market that can provide this functionality. Therefore, ScotRail are awarding this contract to Nexus Alpha for a period of 5 years.