Official UK procurement notice
IT Service Management Solution
Authority: The Riverside Group Limited (Public body)·Consortium: 2 public authorities
What is being bought
Published requirement descriptionThe Riverside Group Limited (TRGL) requires an I.T. Service Management Solution (ITSM) to manage the end-to-end delivery of IT services and other departmental services to our customers. The ITSM needs to fully support processes and procedures, primarily defined by ITIL, such as Incident Management, Request Management, Problem Management, Change Enablement, Service Catalogue management and Service configuration management.
CPV: Helpdesk and support services
The lotProcurement structure
single lot · value publishedLot #1AwardedPublished value£375,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 60
- Price: 40
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes
- First published
- 4 Jan 2023, 14:41 GMT
- Last source update
- 21 Apr 2023, 10:35 BST
- Award evaluation window
- 3 Feb 2023 – …
- Authority reference
TRGBS-119- FTS notice number
2023/S 000-011446- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-039510Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
Publisher note: This contract was awarded with the initial term of 3 years totalling ?241,130. There is two optional 12 month extension periods available taking the maximum contract value up to ?371,090.
How it was run
Official notice- Submission deadline
- 3 Feb 2023, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bids opened
- 3 Feb 2023, 12:00 GMT
Timeline
3 Feb 2023 → 3 Aug 2023 · 4 dates- Submission deadline3 Feb 2023, 12:00 GMT
- Bids opened3 Feb 2023, 12:00 GMT
- Notice published21 Apr 2023, 10:35 BST
- Bids must remain valid until3 Aug 2023, 23:59 BST
Notice history
2 events · 2 releases on Find a Tender · since 21 Apr 2023- Status changed to complete21 Apr 2023, 10:35 BST
- Buyer details updated21 Apr 2023, 10:35 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Alemba Ltd | £241,130 † | — | Awarded |
Contracts
IT Service Management Solution · Alemba Ltd
- Signed
- 3 Apr 2023
- Value
- £241,130
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 7bids · 7 electronic | 6 | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeDispute resolution & review bodies
- The Royal Courts of JusticeReview body
Bidders & participating suppliers
1 commercial party on the notice- Alemba LimitedAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria