Find a TenderClosedTender notice
Published 22 Jul 2026, 10:03 BST

Official UK procurement notice

IT managed service · UK public procurement notice

Official notice

Authority: The Pensions Ombudsman (Central government)

Framework agreementServicesCompetitive flexible procedureAbove thresholdSME suitableAccelerated
Sectors: IT Services & Software (72) Delivery: UK
Framework ceiling (notional)£3,050,000framework ceiling, not attributable revenue
Submissions closed 4 Sept 2026
Next notice expected 24 Jul 2026
Framework period 3 yrsends 12 Dec 2029 · up to 12 Dec 2031 with extensions · starts 13 Dec 2026

What is being bought

Published requirement description

The Pensions Ombudsman is inviting tenders for an IT managed service provision

  • How the procedure runs: The Pensions Ombudsman is inviting tenders for a GCA framework. A single tendering round will be used

CPV: IT services: consulting, software development, Internet and support

How this framework works

From the published notice
Type
Closed framework
Call-offs
every call-off is a further competition among the appointed suppliers
Framework period
3 yrs · up to 5 yrs from 13 Dec 2026
Published description of the framework

Prices are proposed by suppliers in their tenders and evaluated

The lotProcurement structure

single lot · value published
Lot #1Renewal 3 yrsSMEPublished value£3,050,000
Contract period: 13 Dec 2026 – 12 Dec 2029 (3 yrs) · up to 12 Dec 2031 with extensionsValue: £3,050,000 exc. VAT · £3,660,000 inc. VAT
Delivery: UKEligibility: SME eligible
Extensions: The contract is for an initial period of 3 years followed by possible extension of 1 + 1 years to be agreed between The Pensions Ombudsman and the supplier

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Price: 100%
Published sub-criteria (1)
  • Quality and price: 100%
Published award criteria (1)
  • Quality and price
What this means for your bid
  • Price carries 100 of 100 points: a 10% discount moves about 10 points. This one is won on the number: sharpen the price before polishing the prose.
  • “IT managed service” is a framework: the contest is a place on its panel, not a single contract: each call-off is a further competition, so the pricing contest starts after appointment.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Competitive flexible procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Closed
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
22 Jul 2026, 10:03 BST
Last source update
21 Aug 2026, 15:54 BST
Award evaluation window
Submission end – 28 Sept 2026
FTS notice number
2026/S 000-080049
Accelerated
State of urgency
Latest notice
Tender notice (UK4)
Classification (CPV)
IT services: consulting, software development, Internet and support
Delivery area
UK
Official registry OCID
ocds-h6vhtk-06d077 Find a Tender
How it runs

The Pensions Ombudsman is inviting tenders for a GCA framework. A single tendering round will be used

How it was run

Official notice
Appointment period ends
4 Sept 2026, 11:00 BST
Clarification deadline
28 Aug 2026, 16:00 BST
Electronic submission
Not allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

Tenders must be submitted through the relevant Government Commercial Agency portal

Timeline

22 Jul 2026 → 13 Dec 2026 · 8 dates
  1. Planning notice published97 days ago
    22 Jul 2026, 10:03 BST
  2. Next notice expected94 days ago
    24 Jul 2026, 23:59 BST
  3. Market engagement94 days ago
    24 Jul 2026, 23:59 BST

    We are seeking expressions of interest in this contract. This is also an opportunity for potential suppliers to ask clarification questions. The actual bid pack will be released later in the year.

  4. Tender notice published67 days ago
    21 Aug 2026, 15:54 BST
  5. Clarification questions by60 days ago
    28 Aug 2026, 16:00 BST
  6. Admission / appointment period ends53 days ago · period end, not a bid countdown
    4 Sept 2026, 11:00 BST
  7. Award decision expected by28 days ago
    28 Sept 2026, 23:59 BST
  8. Today
    27 Oct 2026
  9. Contract startsin 46 days
    13 Dec 2026

Notice history

5 events · 2 releases on Find a Tender · since 22 Jul 2026
  1. Preliminary market engagement notice published
    22 Jul 2026, 10:03 BST
    UK2
  2. Tender notice published
    21 Aug 2026, 15:54 BST
    UK4
  3. Status changed to active
    21 Aug 2026, 15:54 BST
  4. Procurement method changed
    21 Aug 2026, 15:54 BST
  5. Deadline published: 4 Sept 2026, 11:00 BST
    21 Aug 2026, 15:54 BST

Contracting authority & participating public bodies

The Pensions Ombudsman

Contracting authorityPublic authority - central government GB-PPON: PTJC-5298-ZLZN 10 South Colonnade, LONDON, London, E14 4PUContact email

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure