TenderlineUK
Procurement Intelligence
Search
Find a TenderClosed
Published 31 May 2024, 14:41 BST

Official UK procurement notice

IT Flex Partners Services

Official notice

Authority: UNIVERSITY OF MANCHESTER (Education)

9 lotsServicesOpen procedureMax 9 lots per supplier
Sectors: IT Services & Software (72) Delivery: North West (UKD)
Budget not disclosedValue not published
Submissions closed 12 Jul 2024
Lots 9max 9 won per supplier
Contract term 5 yrsends 31 Aug 2029 · extension options published · starts 1 Sept 2024

What is being bought9 lots · detail below

Published requirement description
  1. Background information on The University of Manchester

The University of Manchester is a place where research has a global impact, where students experience outstanding teaching and learning, helping them to develop into tomorrow's leaders, and where all activity is enriched by a commitment to social responsibility.

Manchester was the first and most eminent of England's civic universities. Today, we're part of the prestigious Russell Group of UK universities, with an international reputation for the highest level of research and teaching, as demonstrated by our position in the Academic Ranking of World Universities. In 2021 we were placed 35th in the world and fifth in the UK.

Looking ahead, it's our vision to be one of the world's leading universities and to be recognised globally for the excellence of our people, research, learning and innovations, and for the benefits we bring to society and the environment.

The University employs over 13,000 staff across 3 faculties plus professional services and plays a key role in the cultural life of the region through Manchester Museum, John Rylands Research Institute and Library, Jodrell Bank (UNESCO World Heritage Site) and Whitworth Art Gallery. Our student community is one of the largest in the UK and at present we have more than 44,000 students studying at the University

This quality of research feeds into our taught courses, many of which are also designed to meet the needs of industry. We offer more than 1,000 degree programmes and receive more undergraduate applications than any other UK university.

Further details on the University can be found at:

www.manchester.ac.uk/discover/facts-figures/ ↗

  1. Background information on Project

The University is looking to engage with third party suppliers to appoint strategic flex model partners to support the current in-house IT capability. The scope of IT Services is wide reaching, across nine Lots, with approximately 400 University staff performing various roles across the IT end to end landscape. This includes but is not limited to roles across the project and pre-project lifecycle, and resources who provide live support to keep our vast number of student and staff systems and applications operating efficiently. Whilst the University delivers mainly waterfall projects, we also have a desire to move more formally to an Agile delivery methodology.

The IT Flex partners will complement existing in-house IT delivery teams with an appropriate Flex model to provide, at short notice, resources in the event that one or more of our IT team(s) require specific expertise or are unable to fully resource IT delivery or support commitments, this is to include agreement on delivery of works via statements of work and the potential for future ongoing Managed service provisions.

  1. Project Overview

This tender exercise will be split into nine different Lots. These are:

  1. General IT Services
  2. Testing Services
  3. Security and Identity and Access Management (IDAM)
  4. Project Management and Delivery
  5. People Soft Services
  6. Service Design, Transition and Support
  7. Cloud and Platform Engineering
  8. Architecture Services
  9. Integration Services

Suppliers can apply for one, multiple, or all Lots. A supplier may therefore be successful on more than one Lot.

CPV: Computer support and consultancy services · Computer support services

Lots and requirements (9)Procurement structure

9 lots · no lot values published · win at most 9 of them
Lot #1General IT ServicesRenewal 5 yrs

The University is looking to engage with third party suppliers to appoint strategic flex model partners to support the current in-house IT capability. The scope of IT Services is wide reaching, across nine Lots, with approximately 400 University staff performing various roles across the IT end to end landscape. This includes but is not limited to roles across the project and pre-project lifecycle, and resources who provide live support to keep our vast number of student and staff systems and applications operating efficiently. Whilst the University delivers mainly waterfall projects, we also have a desire to move more formally to an Agile delivery methodology.

The IT Flex partners will complement existing in-house IT delivery teams with an appropriate Flex model to provide, at short notice, resources in the event that one or more of our IT team(s) require specific expertise or are unable to fully resource IT delivery or support commitments, this is to include agreement on delivery of works via statements of work and the potential for future ongoing Managed service provisions.

Contract period: 1 Sept 2024 – 31 Aug 2029 (5 yrs)
Delivery: North West
Extensions: The initial contract term is three years with the potential of a two-year extension.Variant bids: allowed
72600000 Computer support and consultancy services
Lot #2Testing ServicesRenewal 5 yrs

The University is looking to engage with third party suppliers to appoint strategic flex model partners to support the current in-house IT capability. The scope of IT Services is wide reaching, across nine Lots, with approximately 400 University staff performing various roles across the IT end to end landscape. This includes but is not limited to roles across the project and pre-project lifecycle, and resources who provide live support to keep our vast number of student and staff systems and applications operating efficiently. Whilst the University delivers mainly waterfall projects, we also have a desire to move more formally to an Agile delivery methodology.

The IT Flex partners will complement existing in-house IT delivery teams with an appropriate Flex model to provide, at short notice, resources in the event that one or more of our IT team(s) require specific expertise or are unable to fully resource IT delivery or support commitments, this is to include agreement on delivery of works via statements of work and the potential for future ongoing Managed service provisions.

Contract period: 1 Sept 2024 – 31 Aug 2029 (5 yrs)
Delivery: North West
Extensions: Initial term of three years with the potential for a two-year extension.Variant bids: allowed
72610000 Computer support services
Lot #3Security and Identity and Access Management (IDAM)Renewal 5 yrs

The University is looking to engage with third party suppliers to appoint strategic flex model partners to support the current in-house IT capability. The scope of IT Services is wide reaching, across nine Lots, with approximately 400 University staff performing various roles across the IT end to end landscape. This includes but is not limited to roles across the project and pre-project lifecycle, and resources who provide live support to keep our vast number of student and staff systems and applications operating efficiently. Whilst the University delivers mainly waterfall projects, we also have a desire to move more formally to an Agile delivery methodology.

The IT Flex partners will complement existing in-house IT delivery teams with an appropriate Flex model to provide, at short notice, resources in the event that one or more of our IT team(s) require specific expertise or are unable to fully resource IT delivery or support commitments, this is to include agreement on delivery of works via statements of work and the potential for future ongoing Managed service provisions.

Contract period: 1 Sept 2024 – 31 Aug 2029 (5 yrs)
Delivery: North West
Extensions: Initial term of three years with the potential for a two-year extension.Variant bids: allowed
72600000 Computer support and consultancy services
Lot #4Project Management and DeliveryRenewal 5 yrs

The University is looking to engage with third party suppliers to appoint strategic flex model partners to support the current in-house IT capability. The scope of IT Services is wide reaching, across nine Lots, with approximately 400 University staff performing various roles across the IT end to end landscape. This includes but is not limited to roles across the project and pre-project lifecycle, and resources who provide live support to keep our vast number of student and staff systems and applications operating efficiently. Whilst the University delivers mainly waterfall projects, we also have a desire to move more formally to an Agile delivery methodology.

The IT Flex partners will complement existing in-house IT delivery teams with an appropriate Flex model to provide, at short notice, resources in the event that one or more of our IT team(s) require specific expertise or are unable to fully resource IT delivery or support commitments, this is to include agreement on delivery of works via statements of work and the potential for future ongoing Managed service provisions.

Contract period: 1 Sept 2024 – 31 Aug 2029 (5 yrs)
Delivery: North West
Extensions: Initial term of three years with the potential for a two-year extension.Variant bids: allowed
72600000 Computer support and consultancy services
Lot #5People Soft ServicesRenewal 5 yrs

The University is looking to engage with third party suppliers to appoint strategic flex model partners to support the current in-house IT capability. The scope of IT Services is wide reaching, across nine Lots, with approximately 400 University staff performing various roles across the IT end to end landscape. This includes but is not limited to roles across the project and pre-project lifecycle, and resources who provide live support to keep our vast number of student and staff systems and applications operating efficiently. Whilst the University delivers mainly waterfall projects, we also have a desire to move more formally to an Agile delivery methodology.

The IT Flex partners will complement existing in-house IT delivery teams with an appropriate Flex model to provide, at short notice, resources in the event that one or more of our IT team(s) require specific expertise or are unable to fully resource IT delivery or support commitments, this is to include agreement on delivery of works via statements of work and the potential for future ongoing Managed service provisions.

Contract period: 1 Sept 2024 – 31 Aug 2029 (5 yrs)
Delivery: North West
Extensions: Initial term of three years with the potential for a two-year extension.Variant bids: allowed
72600000 Computer support and consultancy services
Lot #6Service Design, Transition and SupportRenewal 5 yrs

The University is looking to engage with third party suppliers to appoint strategic flex model partners to support the current in-house IT capability. The scope of IT Services is wide reaching, across nine Lots, with approximately 400 University staff performing various roles across the IT end to end landscape. This includes but is not limited to roles across the project and pre-project lifecycle, and resources who provide live support to keep our vast number of student and staff systems and applications operating efficiently. Whilst the University delivers mainly waterfall projects, we also have a desire to move more formally to an Agile delivery methodology.

The IT Flex partners will complement existing in-house IT delivery teams with an appropriate Flex model to provide, at short notice, resources in the event that one or more of our IT team(s) require specific expertise or are unable to fully resource IT delivery or support commitments, this is to include agreement on delivery of works via statements of work and the potential for future ongoing Managed service provisions.

Contract period: 1 Sept 2024 – 31 Aug 2029 (5 yrs)
Delivery: North West
Extensions: Initial term of three years with the potential for a two-year extension.Variant bids: allowed
72600000 Computer support and consultancy services
Lot #7Cloud and Platform EngineeringRenewal 5 yrs

The University is looking to engage with third party suppliers to appoint strategic flex model partners to support the current in-house IT capability. The scope of IT Services is wide reaching, across nine Lots, with approximately 400 University staff performing various roles across the IT end to end landscape. This includes but is not limited to roles across the project and pre-project lifecycle, and resources who provide live support to keep our vast number of student and staff systems and applications operating efficiently. Whilst the University delivers mainly waterfall projects, we also have a desire to move more formally to an Agile delivery methodology.

The IT Flex partners will complement existing in-house IT delivery teams with an appropriate Flex model to provide, at short notice, resources in the event that one or more of our IT team(s) require specific expertise or are unable to fully resource IT delivery or support commitments, this is to include agreement on delivery of works via statements of work and the potential for future ongoing Managed service provisions.

Contract period: 1 Sept 2024 – 31 Aug 2029 (5 yrs)
Delivery: North West
Extensions: Initial term of three years with the potential for a two-year extension.Variant bids: allowed
72600000 Computer support and consultancy services
Lot #8Architecture ServicesRenewal 5 yrs

The University is looking to engage with third party suppliers to appoint strategic flex model partners to support the current in-house IT capability. The scope of IT Services is wide reaching, across nine Lots, with approximately 400 University staff performing various roles across the IT end to end landscape. This includes but is not limited to roles across the project and pre-project lifecycle, and resources who provide live support to keep our vast number of student and staff systems and applications operating efficiently. Whilst the University delivers mainly waterfall projects, we also have a desire to move more formally to an Agile delivery methodology.

The IT Flex partners will complement existing in-house IT delivery teams with an appropriate Flex model to provide, at short notice, resources in the event that one or more of our IT team(s) require specific expertise or are unable to fully resource IT delivery or support commitments, this is to include agreement on delivery of works via statements of work and the potential for future ongoing Managed service provisions.

Contract period: 1 Sept 2024 – 31 Aug 2029 (5 yrs)
Delivery: North West
Extensions: Initial term of three years with the potential for a two-year extension.Variant bids: allowed
72600000 Computer support and consultancy services
Lot #9Integration ServicesRenewal 5 yrs

The University is looking to engage with third party suppliers to appoint strategic flex model partners to support the current in-house IT capability. The scope of IT Services is wide reaching, across nine Lots, with approximately 400 University staff performing various roles across the IT end to end landscape. This includes but is not limited to roles across the project and pre-project lifecycle, and resources who provide live support to keep our vast number of student and staff systems and applications operating efficiently. Whilst the University delivers mainly waterfall projects, we also have a desire to move more formally to an Agile delivery methodology.

The IT Flex partners will complement existing in-house IT delivery teams with an appropriate Flex model to provide, at short notice, resources in the event that one or more of our IT team(s) require specific expertise or are unable to fully resource IT delivery or support commitments, this is to include agreement on delivery of works via statements of work and the potential for future ongoing Managed service provisions.

Contract period: 1 Sept 2024 – 31 Aug 2029 (5 yrs)
Delivery: North West
Extensions: Initial term of three years with the potential for a two-year extension.Variant bids: allowed
72600000 Computer support and consultancy services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
Conditions of participation1
  • Suitability
    1. Supplier can provide a fixed price defined deliverables-based service delivery.
    2. Supplier can provide a time and materials defined deliverables-based service delivery.
    3. Supplier has the facility to provide daily/weekly /monthly/yearly reporting as required by the University.
    4. Supplier can attend on-site service review meetings as required by the university, the frequency of which are to be determined, but are likely to be monthly.

    It is to be noted the University will look to hold some remote service review meetings, however we would like to reserve the right to have the option to hold on site, as it seems most fit at that given time.

    Any onsite meeting will always be agreed in advance with the supplier.

    1. Supplier access to University systems will utilise secure protocols (e.g. VPN) where required.
    2. Supplier confirms that any off-shore and near-shore staff will utilise supplier provided & maintained IT equipment for all activities. This may require modifications to meet UoM security policies, such as, but not limited to, 2FA registration and the issuing of device certificates. Supplier to confirm that all on-site activity will be conducted using IT equipment which is in line with the BYOT Policy (see policy folder for documents).
    3. Supplier agrees where University templates cannot be used, when creating documentation then University branding will be utilised.
    4. Supplier to confirm that it will ensure adherence to UoM policies for the governance for Inf…

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Closed
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
31 May 2024, 14:41 BST
Last source update
31 May 2024, 14:41 BST
Award evaluation window
15 Jul 2024 – …
Authority reference
2024-2204-ITFLEX24-IQ-JL-KO
FTS notice number
2024/S 000-017035
Classification (CPV)
Computer support and consultancy servicesComputer support services
Delivery area
North West (UKD)
Official registry OCID
ocds-h6vhtk-046cb5 Find a Tender

How it was run

Official notice
Run through: In-tend · Who buys & how to bid on In-tend
Supplier login requiredLanguage: EN
Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup
Submission deadline
12 Jul 2024
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bids opened
15 Jul 2024, 09:00 BST
Detailed submission instructions & authority contactsFrom official release

in-tendhost.co.uk/manchesteruniversity… ↗

Timeline

31 May 2024 → 1 Sept 2024 · 4 dates
  1. Notice published
    31 May 2024, 14:41 BST
  2. Submission deadline
    12 Jul 2024
  3. Bids opened
    15 Jul 2024, 09:00 BST
  4. Contract starts
    1 Sept 2024, 00:00 BST

Contracting authority & participating public bodies

UNIVERSITY OF MANCHESTER

Contracting authorityEducationHigher Education Institution outside of PCR 2015 regulationsEducation John Owens Building, Oxford Road, MANCHESTER, North West, M13 9PLContact name, email Published organisation website ↗

Dispute resolution & review bodies

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.