Official UK procurement notice
IT Database for Environmental Health
Authority: Royal Borough of Kensington and Chelsea (Local council)·Consortium: 2 public authorities
What is being bought9 lots · detail below
Published requirement descriptionProvision of a contract arrangement for IT Database for Environmental Health management system for collating, monitoring and reporting the activities related to enforcement within RBKC.
CPV: Communications control system · Communications equipment · Data-transmission equipment · Database and operating software development services · IT services: consulting, software development, Internet and support · Integrated telecommunications services · Radio, television, communication, telecommunication and related equipment · Telecommunications equipment and supplies
How this framework works
From the published notice- Places
- up to 20 suppliers · 17 bids received (0.8 per place) · 30 appointed (full)
Lots and requirements (9)Procurement structure
9 lots · no lot values published · a supplier may bid for at most 1 of them · evaluation weights differ by lotLot #1Online (Digital) CommunicationAwarded
The Customer & Resident-friendly Environmental Service Transformation (CREST) programme was established in 2018 ‘to join up the environmental enforcement and community engagement functions operating on streets, estates, in neighbourhoods and in parks, enabling staff to deliver a wider remit of enforcement and community engagement across the borough’.
A key activity to ensure the effective delivery of the CREST programme is to improve the technology offering across the teams.
The Tender seeks to secure a suitably placed provided to deliver the objective of the programme is ‘to join up environmental enforcement and community engagement database. The new service will include 3 teams focussed on different elements of enforcement; Waste, Construction and Enforcement.
Lot #2E-mailAwarded
The provision of an automated One and Two way Email service
Lot #3Short Message Service (SMS)Awarded
The provision of an automated One and Two way mobile messaging (SMS), paging and alerting service.
Lot #4Interactive Voice Response (IVR)Awarded
The provision of an automated One and Two way IVR service
Lot #5Agent CallsAwarded
The provision of an Agent Calls service based from a Call Centre, providing the ability to make outbound contact and respond to an incoming contact or route the contact to a predefined destination.
Lot #6Hybrid MailAwarded
The provision of on and off-site bulk and traditional hybrid mail.
Lot #7Surveys and feedback (inc. the Friends and Family Test - FFT)Awarded
It is recognised that surveys such as FFT will predominantly be Digital First and using Online (Digital) Communication therefore the requirement is for Bidders to provide an automated One and Two way Internet-based online digital communication services such as web based services or smartphone applications.
Lot #8Two-way workforce communicationsAwarded
The provision of an automated One and Two way mobile audio messaging, paging and alerting service. This service is intended to replace outdated workforce communication methods such as Fax Machines and analogue Pagers.
Lot #9All-in-one Combined Solution and Advisory / Digital TransformationAwarded
The provision of an automated One and Two way mobile audio messaging, paging and alerting service. This service is intended to replace outdated workforce communication methods such as Fax Machines and analogue Pagers. Additional information: Awarded parties must be awarded to 3+ individual Lots to satisfy the criteria of becoming awarded to Lot 9.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Lots publish different evaluation splits; there is no single procedure weighting.
| Lot | Quality | Price | Social value | Split |
|---|---|---|---|---|
| 1 · Online (Digital) Communication | 60% | 30% | 10% | |
| 2 · E-mail | 80% | 20% | — | |
| 3 · Short Message Service (SMS) | 80% | 20% | — | |
| 4 · Interactive Voice Response (IVR) | 80% | 20% | — | |
| 5 · Agent Calls | 80% | 20% | — | |
| 6 · Hybrid Mail | 80% | 20% | — | |
| 7 · Surveys and feedback (inc. the Friends and Family Test - FFT) | 80% | 20% | — | |
| 8 · Two-way workforce communications | 80% | 20% | — |
- Suitability
Please refer to Procurement Documents
- Price carries 20–30 points depending on the lot; most lots put it at 20 points.
- “IT Database for Environmental Health” is a framework: the contest is a place on its panel, up to 20 suppliers, not a single contract.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Restricted procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 18 Jun 2021, 16:51 BST
- Last source update
- 16 Sept 2024, 12:22 BST
- Award evaluation window
- 9 Jul 2021 – …
- FTS notice number
2024/S 000-029536- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02ba1fFind a Tender
- Review procedure
PCR compliant (FTS) procedures include a minimum 10 calendar day standstill period at the point information on the award of the contract is communicated to bidders. This period allows unsuccessful bidders to seek further debriefing from the contracting authority before the contract is entered into. Such information should be requested from NHSSBS. If an appeal regarding the award of a contract has not been successfully resolved the Public Contracts Regulations 2015 provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly.
Publisher note: The duration referenced in Section II.2.7 is for the placing of orders. The value provided in Section II.1.5 is only an estimate. We cannot guarantee to successful suppliers any business through this framework agreement. Spend and volumes may vary throughout the life of the framework agreement from the anticipated levels given in this notice. The Framework will be for the benefit, and on behalf, of public sector bodies, details of such bodies can be accessed at: https://www.sbs.nhs.uk/proc-framework-agreements-support In addition, if provided for in the contract documents, NHS SBS may extend the scope and benefit of the Framework Agreement to private sector bodies, subject to the approval of NHS SBS. Whilst NHS SBS is not required by procurement legislation to do so, it has extended the principles of public procurement rules to provide its private sector customers with the best value and open and transparent procurement procedures. The envisaged maximum number of participants to the framework agreement, stated in IV.1.3 is an estimate and is subject to change
How it was run
Official notice- Appointment period ends
- 9 Jul 2021, 12:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 1440 days from the deadline
- Bids opened
- 9 Jul 2021, 12:00 BST
Timeline
9 Jul 2021 → 16 Sept 2024 · 3 dates- Admission / appointment period endsperiod end, not a bid countdown9 Jul 2021, 12:00 BST
- Bids opened9 Jul 2021, 12:00 BST
- Notice published16 Sept 2024, 12:22 BST
Notice history
7 events · 4 releases on Find a Tender · since 27 Jul 2021- Published value published: £250,000,00027 Jul 2021, 18:14 BST
- Status changed to active27 Jul 2021, 18:14 BST
- Procurement method changed27 Jul 2021, 18:14 BST
- Deadline moved to 9 Jul 2021, 12:00 BST27 Jul 2021, 18:14 BST-7 days · was 16 Jul 2021, 12:00 BST
- Status changed to complete16 Nov 2021, 15:55 GMT
- Procurement method changed16 Sept 2024, 12:22 BST
- Buyer details updated16 Sept 2024, 12:22 BST
Published amendments (1 · 1 deadline change)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | DeadlineDate: 09/07/2021 · IV.2.2 | 9 Jul 2021 | 16 Jul 2021 | +7 d |
| — | Bid openingDate: 09/07/2021 · IV.2.7 | 9 Jul 2021 | 16 Jul 2021 | +7 d |
1 amendment published without a description.
Routine re-releases (4)
- 2021-06: 1 release · 18 Jun 2021
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast10 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.
Contracts
All 9 of these contracts carry the same published figure, £250,000,000, the framework's maximum for the whole notice, not each contract's own value. They are not eleven separate sums.
IT Database for Environmental Health
- Signed
- 12 Sept 2024
- Value
- £387,954
- Status
- active
Lot 1 – Online (Digital) Communication
- Signed
- 1 Nov 2021
- Value
- ceiling above
- Status
- active
Lot 2 – E-mail
- Signed
- 1 Nov 2021
- Value
- ceiling above
- Status
- active
Lot 3 – Short Message Service (SMS)
- Signed
- 1 Nov 2021
- Value
- ceiling above
- Status
- active
Lot 4 – Interactive Voice Response (IVR)
- Signed
- 1 Nov 2021
- Value
- ceiling above
- Status
- active
Lot 5 – Agent Calls
- Signed
- 1 Nov 2021
- Value
- ceiling above
- Status
- active
Lot 6 – Hybrid Mail
- Signed
- 1 Nov 2021
- Value
- ceiling above
- Status
- active
Lot 7 – Surveys and feedback (inc. the Friends and Family Test - FFT)
- Signed
- 1 Nov 2021
- Value
- ceiling above
- Status
- active
Lot 8 - Two-way workforce communications
- Signed
- 1 Nov 2021
- Value
- ceiling above
- Status
- active
Lot 9 - All-in-one Combined Solution and Advisory / Digital Transformation
- Signed
- 1 Nov 2021
- Value
- ceiling above
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Online (Digital) Communication | 17bids · 17 electronic · 2 from abroad | 9 | — | — |
| 3 · Short Message Service (SMS) | 19bids · 19 electronic · 2 from abroad | 12 | — | — |
| 4 · Interactive Voice Response (IVR) | 7bids · 7 electronic · 1 from abroad | 5 | — | — |
| 5 · Agent Calls | 4bids · 4 electronic · 1 from abroad | 3 | — | — |
| 6 · Hybrid Mail | 12bids · 12 electronic | 9 | — | — |
| 7 · Surveys and feedback (inc. the Friends and Family Test - FFT) | 16bids · 16 electronic · 2 from abroad | 8 | — | — |
| 8 · Two-way workforce communications | 6bids · 6 electronic · 1 from abroad | 3 | — | — |
| 9 · All-in-one Combined Solution and Advisory / Digital Transformation | 35bids · 35 electronic · 2 from abroad | 18 | — | — |
| Whole notice | 17bids · 17 electronic · 2 from abroad | 9 | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- NHS Shared Business ServicesContracting authorityCentral purchasing bodyJoint Venture between the Department of Health and Sopra SteriaGeneral public services
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Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria