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Published 26 Sept 2023, 10:53 BST

Official UK procurement notice

Invitation to Tender for Case Management Solution (CMS)

Official notice

Authority: Public Services Ombudsman for Wales

ServicesOpen procedure
Sectors: IT Services & Software (72) Delivery: UK
Published estimate£320,000exc. VAT50% above published estimate
Submissions closed 20 Oct 2023awarded 22 May 2024
Awarded to COMPUTER APPLICATION SERVICES LTD

What is being bought

Published requirement description

The Ombudsman is inviting tenders for the provision of an integrated Case Management Solution (CMS) and the provision of support services (Helpdesk) for the CMS.

CPV: IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · no lot value published
Lot #1AwardedRenewal
Delivery: UK
Extensions: The contract will be for a 3-year term following an initial design and preparation period, with full implementation of the service commencing 1 April 2024 with the option to extend annually up to a maximum of 2 further years by mutual agreement.Variant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 55%Price: 45%
Published sub-criteria (4)
  • Experitse, resource and customer service: 30%
  • Customer reviews: 15%
  • Equality, sustainability, Welsh language and social value: 10%
  • price: 45%
Published award criteria (4)
  • Experitse, resource and customer service: 30
  • Customer reviews: 15
  • Equality, sustainability, Welsh language and social value: 10
  • Price: 45
Staff
Names and qualifications of delivery staff must be submitted
What this means for your bid
  • Price carries 45 of 100 points: a 10% discount moves about 4.5 points. Quality carries 55 of 100: the paper moves it further than the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
26 Sept 2023, 10:53 BST
Last source update
18 Jun 2024, 11:20 BST
Award evaluation window
23 Oct 2023 – …
FTS notice number
2024/S 000-018716
Classification (CPV)
IT services: consulting, software development, Internet and support
Delivery area
UK
Official registry OCID
ocds-h6vhtk-0403ba Find a Tender
Contract terms
Electronic trading
e-invoicing allowed · electronic ordering · electronic payment

Publisher note: Please note Appendix 2 is available in English only. (WA Ref:142290)

How it was run

Official notice
Run through: Sell2Wales · Who buys & how to bid on Sell2Wales
Supplier login requiredLanguage: EN, CY
Access & registration note: Free Wales registration; eTenderWales runs on Jaggaer
Submission deadline
20 Oct 2023, 17:00 BST
Submission channel
{"electronicSubmission"}
Accepted languages
en, cy
Bid validity
60 days from the deadline
Bids opened
23 Oct 2023, 09:00 BST
Detailed submission instructions & authority contactsFrom official release

www.sell2wales.gov.wales ↗

Timeline

20 Oct 2023 → 18 Jun 2024 · 3 dates
  1. Submission deadline
    20 Oct 2023, 17:00 BST
  2. Bids opened
    23 Oct 2023, 09:00 BST
  3. Notice published
    18 Jun 2024, 11:20 BST

Notice history

1 event · 2 releases on Find a Tender
  1. Status changed to complete
    18 Jun 2024, 11:20 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £480,0001 contract exc. VAT
Bids received 5
Contracts signed 1latest 22 May 2024
Awarded toValueDateStatus
COMPUTER APPLICATION SERVICES LTD£480,000 †—Awarded

Contracts

Bid statistics published by the authority

BidsSMEVCSEValid bid range
5bids · 5 electronic · 5 from abroad0——

Contracting authority & participating public bodies

Public Services Ombudsman for Wales

Contracting authorityBody governed by public lawGeneral public services 1 Ffordd yr Hen Gae, Pencoed, Bridgend, UK, CF35 5LJContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

  • High Court Royal Courts of JusticeReview body LondonContact phone

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria