Official UK procurement notice
Internet Enabled Cognitive Behavioural Therapy Extension
Authority: The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS) (NHS & healthcare)·Consortium: 2 public authorities
What is being bought
Published requirement descriptionNHS Scotland has procured an Internet Enabled CBT service, with CBT delivered by qualified therapy staff through a digital solution by written word. The contract includes the provision of support and maintenance of the software solution and other services associated with the software, and the delivery of evidence-based CBT treatment in a safe and ethical way.
CPV: IT services: consulting, software development, Internet and support
The lotProcurement structure
single lot · no lot value publishedLot #1The continuation of an Internet Enabled Cognitive Behavioural Therapy (ieCBT) service,…AwardedRenewal
The continuation of an Internet Enabled Cognitive Behavioural Therapy (ieCBT) service, with CBT delivered by qualified therapy staff through a text-based digital solution. An increase in demand for the service has led to the an increased contract value beyond that which was stated in the original Award Notice.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 85
- Price: 15
- Economic & financial standing
SPD Q.4B.1.1: Bidders are required to provide statement of accounts or extracts relating to their business for the previous 3 years. Where any are risks identified by NSS as part of the due diligence carried out on the above information NSS may require Bidders to provide additional information to demonstrate financial standing. Additional information can include but not be limited to:
- parent company accounts (if applicable)
- deeds of guarantee
- bankers statements and references
- accountants’ references
- management accounts
- financial projections, including cash flow forecasts
- details and evidence of previous contracts, including contract values
- capital availability.
Bidders who cannot provide suitable evidence of a secure financial standing may be excluded from the procurement.
Q.4B.5.1 and Q.4B.5.2: It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commence of any subsequently awarded contract, the types and levels of insurance indicated below:
Employers liability insurance: 5 000 000 GBP;
Public liability insurance: 1 000 000 GBP;
Professional indemnity insurance: 1 000 000 GBP
- Technical & professional ability
4C.1.2 Please provide details of three relevant examples of services carried out during the last three years.
4.C.2 Bidders are required to confirm compliance with standards, such as ISO or equivalent, set by technical bodies, especially those responsible for quality control. Please provide examples such as the following:
- Cyber Essentials
- ISO 9001 - Quality Management Systems
- ISO 27001 - Information Security Management
- ISO 27017 - Code of practice for information security controls
- ISO 27018 - Code of practice for protection of personally identifiable information (PII) in public clouds acting as PII processors
- UK Government 14 Cloud Security Principles
Please state the relevance of any such educational and professional qualifications.
4C.6: Bidders will be required to confirm that they and/or the service provider have relevant educational and professional qualifications such as the following: ISO27001 or equivalent ITIL qualifications [Helpdesk, etc] or equivalent other professional qualifications relevant to the Services outlined in the Contract Notice.
And:
4C.6.1: Bidders will be required to confirm that they and/or the service provider's managerial staff have relevant educational and professional qualifications such as the following: ISO27001 or equivalent ITIL qualifications [Helpdesk, etc] or equivalent other professional qualifications relevant to the Services outlined in the Contract Notice.
4C.7: Bidders will be required to confirm that they will employ en…
- Price carries 15 of 100 points: a 10% discount moves about 1.5 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 25 Aug 2023, 14:11 BST
- Last source update
- 13 Jan 2026, 11:31 GMT
- Award evaluation window
- 25 Sept 2023 – …
- Authority reference
NP605923- FTS notice number
2026/S 000-002578- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03f71cFind a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Review procedure
Economic operators should approach the contracting authority in the first instance. However, the only formal remedy is to apply to the courts:
An economic operator that suffers, or is at risk of suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 or the Procurement Reform (Scotland) Act 2014, may bring proceedings in the Sheriff Court or the Court of Session.
Publisher note: (SC Ref:819218)
How it was run
Official notice- Submission deadline
- 25 Sept 2023, 12:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bids opened
- 25 Sept 2023, 12:00 BST
Timeline
25 Sept 2023 → 13 Jan 2026 · 3 dates- Submission deadline25 Sept 2023, 12:00 BST
- Bids opened25 Sept 2023, 12:00 BST
- Notice published283 days ago13 Jan 2026, 11:31 GMT
Notice history
2 events · 3 releases on Find a Tender · since 1 Dec 2023- Status changed to complete1 Dec 2023, 09:45 GMT
- Buyer details updated13 Jan 2026, 11:31 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Ieso Digital Heath (formerly PsychologyOnline) | £4,400,000 † | — | Awarded |
| Ieso Digital Heath (formerly PsychologyOnline) | £3,500,000 †same award published again · counted once | — | Awarded |
Contracts
Internet Enabled Cognitive Behavioural Therapy Extension · Ieso Digital Heath (formerly PsychologyOnline)
- Signed
- 30 Nov 2023
- Value
- £4,400,000
- Status
- active
- Change Due to increased demand for the service over the course of the contract, an additional 900k gbp is being added to the originally published contract value of 3.6m gbp, taking the total contract value to 4.5m gbp., Need for additional works, services or supplies by the original contractor/concessionaire: The service plays a significant role in reducing long psychology waiting times. The success of the service has led to an increase in demand from patients across Scotland. The additional value allows for the continuation of the critical service over the agreed contract period.
Contract 035435-2023-NP605923-1 · Ieso Digital Heath (formerly PsychologyOnline)
- Signed
- 30 Nov 2023
- Value
- £3,500,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 2bids · 2 electronic · 2 from abroad | 2 | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeDispute resolution & review bodies
- Sheriff Court HouseReview body
Bidders & participating suppliers
1 commercial party on the notice- Ieso Digital Heath (formerly PsychologyOnline)Awarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.