Find a TenderAwarded
Published 25 Aug 2023, 14:11 BST

Official UK procurement notice

Internet Enabled Cognitive Behavioural Therapy Extension

Official notice

Authority: The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS) (NHS & healthcare)·Consortium: 2 public authorities

ServicesOpen procedureSME suitable
Published estimate£3,600,000exc. VAT
Submissions closed 25 Sept 2023awarded 30 Nov 2023
Awarded to Ieso Digital Heath (formerly PsychologyOnline)2 awards

What is being bought

Published requirement description

NHS Scotland has procured an Internet Enabled CBT service, with CBT delivered by qualified therapy staff through a digital solution by written word. The contract includes the provision of support and maintenance of the software solution and other services associated with the software, and the delivery of evidence-based CBT treatment in a safe and ethical way.

CPV: IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · no lot value published
Lot #1The continuation of an Internet Enabled Cognitive Behavioural Therapy (ieCBT) service,…AwardedRenewal

The continuation of an Internet Enabled Cognitive Behavioural Therapy (ieCBT) service, with CBT delivered by qualified therapy staff through a text-based digital solution. An increase in demand for the service has led to the an increased contract value beyond that which was stated in the original Award Notice.

Delivery: Scotland · Scotland
Extensions: This procurement will allow for an optional contract extension period of up to 12 months.Variant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 85%Price: 15%
Published award criteria (2)
  • Quality: 85
  • Price: 15
Conditions of participation2
  • Economic & financial standing

    SPD Q.4B.1.1: Bidders are required to provide statement of accounts or extracts relating to their business for the previous 3 years. Where any are risks identified by NSS as part of the due diligence carried out on the above information NSS may require Bidders to provide additional information to demonstrate financial standing. Additional information can include but not be limited to:

    • parent company accounts (if applicable)
    • deeds of guarantee
    • bankers statements and references
    • accountants’ references
    • management accounts
    • financial projections, including cash flow forecasts
    • details and evidence of previous contracts, including contract values
    • capital availability.

    Bidders who cannot provide suitable evidence of a secure financial standing may be excluded from the procurement.

    Q.4B.5.1 and Q.4B.5.2: It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commence of any subsequently awarded contract, the types and levels of insurance indicated below:

    Employers liability insurance: 5 000 000 GBP;

    Public liability insurance: 1 000 000 GBP;

    Professional indemnity insurance: 1 000 000 GBP

  • Technical & professional ability

    4C.1.2 Please provide details of three relevant examples of services carried out during the last three years.

    4.C.2 Bidders are required to confirm compliance with standards, such as ISO or equivalent, set by technical bodies, especially those responsible for quality control. Please provide examples such as the following:

    • Cyber Essentials
    • ISO 9001 - Quality Management Systems
    • ISO 27001 - Information Security Management
    • ISO 27017 - Code of practice for information security controls
    • ISO 27018 - Code of practice for protection of personally identifiable information (PII) in public clouds acting as PII processors
    • UK Government 14 Cloud Security Principles

    Please state the relevance of any such educational and professional qualifications.

    4C.6: Bidders will be required to confirm that they and/or the service provider have relevant educational and professional qualifications such as the following: ISO27001 or equivalent ITIL qualifications [Helpdesk, etc] or equivalent other professional qualifications relevant to the Services outlined in the Contract Notice.

    And:

    4C.6.1: Bidders will be required to confirm that they and/or the service provider's managerial staff have relevant educational and professional qualifications such as the following: ISO27001 or equivalent ITIL qualifications [Helpdesk, etc] or equivalent other professional qualifications relevant to the Services outlined in the Contract Notice.

    4C.7: Bidders will be required to confirm that they will employ en…

What this means for your bid
  • Price carries 15 of 100 points: a 10% discount moves about 1.5 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
25 Aug 2023, 14:11 BST
Last source update
13 Jan 2026, 11:31 GMT
Award evaluation window
25 Sept 2023 – …
Authority reference
NP605923
FTS notice number
2026/S 000-002578
Classification (CPV)
IT services: consulting, software development, Internet and support
Delivery area
Scotland (UKM)
Official registry OCID
ocds-h6vhtk-03f71c Find a Tender
Contract terms
Electronic trading
e-invoicing allowed · electronic ordering · electronic payment
Review and risk notes
Review procedure

Economic operators should approach the contracting authority in the first instance. However, the only formal remedy is to apply to the courts:

An economic operator that suffers, or is at risk of suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 or the Procurement Reform (Scotland) Act 2014, may bring proceedings in the Sheriff Court or the Court of Session.

Publisher note: (SC Ref:819218)

How it was run

Official notice
Run through: Public Contracts Scotland · Who buys & how to bid on PCS
Supplier login requiredLanguage: EN
Access & registration note: Free single registration for Scotland; PCS-Tender (Jaggaer) for full bidding
Submission deadline
25 Sept 2023, 12:00 BST
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bids opened
25 Sept 2023, 12:00 BST
Detailed submission instructions & authority contactsFrom official release

Timeline

25 Sept 2023 → 13 Jan 2026 · 3 dates
  1. Submission deadline
    25 Sept 2023, 12:00 BST
  2. Bids opened
    25 Sept 2023, 12:00 BST
  3. Notice published283 days ago
    13 Jan 2026, 11:31 GMT

Notice history

2 events · 3 releases on Find a Tender · since 1 Dec 2023
  1. Status changed to complete
    1 Dec 2023, 09:45 GMT
  2. Buyer details updated
    13 Jan 2026, 11:31 GMT

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 2
Awarded value £4,400,0001 contract exc. VAT · 1 repeated publication of the same award counted once
Bids received 22 from SMEs
Contracts signed 2latest 30 Nov 2023
Awarded toValueDateStatus
Ieso Digital Heath (formerly PsychologyOnline)£4,400,000 †—Awarded
Ieso Digital Heath (formerly PsychologyOnline)£3,500,000 †same award published again · counted once—Awarded

Contracts

  • Internet Enabled Cognitive Behavioural Therapy Extension · Ieso Digital Heath (formerly PsychologyOnline)

    Signed
    30 Nov 2023
    Value
    £4,400,000
    Status
    active
    • Change Due to increased demand for the service over the course of the contract, an additional 900k gbp is being added to the originally published contract value of 3.6m gbp, taking the total contract value to 4.5m gbp., Need for additional works, services or supplies by the original contractor/concessionaire: The service plays a significant role in reducing long psychology waiting times. The success of the service has led to an increase in demand from patients across Scotland. The additional value allows for the continuation of the critical service over the agreed contract period.
  • Contract 035435-2023-NP605923-1 · Ieso Digital Heath (formerly PsychologyOnline)

    Signed
    30 Nov 2023
    Value
    £3,500,000
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
2bids · 2 electronic · 2 from abroad2——

Contracting authority & participating public bodies

2 public bodies on the notice

The Common Services Agency (more commonly known as NHS National Services Scotland) ("NSS")

Contracting authorityNHS & healthcareBody governed by public lawHealth Gyle Square (NSS Head Office), 1 South Gyle Crescent, Edinburgh, Scotland, EH12 9EBContact email, phone Published organisation website ↗

Dispute resolution & review bodies

  • Sheriff Court HouseReview body Edinburgh

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.