Official UK procurement notice
Intensive and Assertive Outreach Service: Recovery and Outreach
Authority: Norfolk and Suffolk NHS Foundation Trust (Central government)·Consortium: 2 public authorities
The contract for services is being awarded in the form of the NHS Standard Sub-contract. This Service is for the provision of an Intensive and Assertive Outreach (I&A) Service across Norfolk and Suffolk.
What is being bought2 lots · detail below
Published requirement descriptionThe contract for services is being awarded in the form of the NHS Standard Sub-contract. This Service is for the provision of an Intensive and Assertive Outreach (I&A) Service across Norfolk and Suffolk.
The Service is designed to deliver intensive, proactive, and flexible community-based care for individuals with Serious Mental Illness (SMI) who present with elevated levels of complexity and risk and for whom engagement with traditional mental health services is a challenge.
Delivery will be through a blended model between Norfolk and Suffolk NHS Foundation Trust (NSFT) as the Head Provider and the Sub-Contractor, ensuring a comprehensive offer that integrates clinical expertise with community-based engagement and recovery support.
The Sub-Contractor will play a critical role in enabling engagement, promoting recovery, and addressing the wider determinants of health, working as a fully integrated partner alongside NSFT clinical teams.
CPV: Health services
Lots and requirements (2)Procurement structure
2 lots · 1 with a published value · win at most 2 of themLot #1The aim of the procurement was to identify a sub-contractor that will play a critical…AwardedPublished value£4,524,000
The aim of the procurement was to identify a sub-contractor that will play a critical role in enabling engagement, promoting recovery, and addressing the wider determinants of health, working as a fully integrated partner alongside NSFT clinical teams.
The Sub-Contractor(s) contribution is central to achieving the core ambition of the service:
No individual is excluded from care due to disengagement, complexity, or social circumstances.
Assertive Engagement and Outreach
The Sub-Contractor will:
- Deliver proactive, persistent outreach, particularly where individuals are disengaged
- Provide frequent contact, including daily visits in line with the care plan
- Engage individuals in a variety of settings, including:
- Their home
- Community settings
- Places where they feel safe
- In-reaching into hospitals or prisons if required to establish engagement and promote continuity of care
- Use creative and flexible engagement approaches, including:
- Doorstep engagement
- Accompaniment to appointments
- Informal relational contact
- Demonstrate the ability to sustain engagement over extended periods, particularly where trust is low
The sub-contractor(s) will provide:
- Assertive Engagement and Outreach
- Practical Support for Daily Living
- Community Participation and Social Inclusion
- Support to Access Healthcare (Including Mental Health Care)
- Medication Support (Non-Clinical)
- Substance Misuse and Harm Reduction
- Carer and Family Support
- Contribution to Risk Management
Sub-Contractors will work mainly in the Community travelling to Service Users and must demonstrate their ability to deliver outreach across urban, rural and coastal communities, including service users placed outside their immediate locality.
This procurement has followed the Competitive Provider Selection Regime (PSR) For the avoidance of doubt, the provisions of The Procurement Act 2023 Regulations do not apply to this award.
Lot #2This notice is intended to notify interested parties of the opportunity to attend a…PlannedLot estimate not published
This notice is intended to notify interested parties of the opportunity to attend a pre-market engagement event to discuss and contribute to the drafting of the service specification ahead of commencing a Provider Selection Regime (PSR) Competitive process for Intensive and Assertive Outreach Service: Recovery and Outreach Sub-Contracted Element.
Anyone wishing to attend should contact Jo Zenzer [email protected], copying in [email protected] to request a formal invitation, venue and meeting details for the event (invitation only).
Pre-market Engagement event is scheduled on Wednesday 8th July 2026 at 9.30 - 11.30am.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 75
- Price: 15
- Suitability
Potential providers will be required to complete and pass the Basic Selection Criteria (Document 3 of the tender pack)
- Price carries 15 of 90 points: a 10% discount moves about 1.5 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · The aim of the procurement was to identify a sub-contractor that will play a critical…1 award | |||
| Together for Mental Wellbeing | £4,524,000 † | — | Awarded |
Contracts
Contract 103527-2026-1 · Together for Mental Wellbeing
- Signed
- 21 Oct 2026
- Value
- £4,524,000
- Period
- … – 31 Mar 2033
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · The aim of the procurement was to identify a sub-contractor that will play a critical… | 3bids | — | — | — |
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 18 Jun 2026, 16:25 BST
- Last source update
- 2 Nov 2026, 09:07 GMT
- Award evaluation window
- 7 Sept 2026 – …
- FTS notice number
2026/S 000-103527- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06b872Find a Tender
- Review procedure
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. The publication of this notice marks the start of the standstill period.
Representations by providers must be made to decision makers by 12 November 2026 (8 working days following publication of intention to award notice). They should be submitted in writing to [email protected]
This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.
Award decision-makers: Executive Committee.
No conflicts of interest, or potential conflicts of interest, were declared by any decision makes.
The Key Criteria used and weighted by the authority were as follows:
Quality and Innovation 27%
Value 15%
Integration, collaboration, and service sustainability 23%
Improving access, reducing health inequalities, and facilitating choice 20%
Social value 15%
The rationale for this was based on the detailed list of all requirements according to the specification.
The Head Provider may wish to introduce additional services during the lifetime of the contract ("Contract modifications"). Such contract modifications will be contemplated where additional requirements are similar and or complementary to the services already included in the Specification, at any given time. Such expansion would be by the addition of services commissioned by the Authority as named in the Contract Notice. To this end, after the award of contract, there is a possibility that the contract may be varied as allowable in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023.
Publisher note: This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. Requests for the full set of procurement documents can be made via [email protected] and submissions must be made to the same address. For the full set of instructions and the process overview please see Document 1 of the tender pack
How it was run
Official notice- Submission deadline
- 6 Sept 2026, 23:59 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Participation fee
- document
- Bids opened
- 7 Sept 2026, 08:00 BST
Timeline
1 Aug 2026 → 31 Dec 2026 · 6 dates- Next notice expected96 days ago1 Aug 2026, 00:00 BST
- Submission deadline59 days ago6 Sept 2026, 23:59 BST
- Bids opened59 days ago7 Sept 2026, 08:00 BST
- Notice published3 days ago2 Nov 2026, 09:07 GMT
- Today5 Nov 2026
- Contract startsin 25 days1 Dec 2026
- Bids must remain valid untilin 56 days31 Dec 2026, 23:59 GMT
Notice history
6 events · 3 releases on Find a Tender · since 31 Jul 2026- Published value updated to £4,524,00031 Jul 2026, 11:15 BSTwas £750,000
- Status changed to active31 Jul 2026, 11:15 BST
- Procurement method changed31 Jul 2026, 11:15 BST
- Deadline published: 6 Sept 2026, 23:59 BST31 Jul 2026, 11:15 BST
- Buyer details updated31 Jul 2026, 11:15 BST
- Status changed to complete2 Nov 2026, 09:07 GMT
Contracting authority & participating public bodies
2 public bodies on the noticeBidders & participating suppliers
1 commercial party on the notice- Together for Mental WellbeingAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria