Official UK procurement notice
Integrated Urgent Care Service
Authority: NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARD (NHS & healthcare)
Re-procurement plannedNorfolk, Suffolk and Essex Integrated Urgent Care Service · tender expected
What is being bought
Published requirement descriptionNo description was published on the notice. See the official documents.
CPV: Health services
The lotProcurement structure
single lot · no lot value publishedLot #1Permanent funding for the following services for the duration of the contract (6…
Permanent funding for the following services for the duration of the contract (6 months to October 2025)
Conveyance Avoidance Helpline: This helpline is available to ambulance crews-on-scene and allows them to get advice on options for treating patients on scene or using services other than ED.
Unscheduled Care Coordination Hub: This service takes cases from the 999 stack and reviews them to see if there are any other options for treatment, including other services, that mean that the patient will not need conveying to ED.
Procedure terms & legal framework
From the official record · publisher note attached- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 9 Oct 2025, 09:42 BST
- Last source update
- 9 Oct 2025, 09:42 BST
- Authority reference
CM00029- FTS notice number
2025/S 000-063553- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05ab3cFind a Tender
Publisher note: This is a Provider Selection Regime (PSR) contract modification notice, under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. This contract has now been formally modified. The funding was agreed by the SNEE ICB Executive Committee on 3rd March 2025. There were no declared or potential conflicts of interest identified.
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| PRACTICE PLUS GROUP URGENT CARE LIMITEDSME | £90,589,775 † | — | Awarded |
Contracts
Integrated Urgent Care Service · PRACTICE PLUS GROUP URGENT CARE LIMITEDSME
- Signed
- 25 Jun 2018
- Value
- £90,589,775
- Status
- active
- Change This contract now includes permanent funding for the following services until the end of the contract on 31st October 2025: Conveyance Avoidance Helpline: This helpline is available to ambulance crews-on-scene and allows them to get advice on options for treating patients on scene or using services other than ED. Unscheduled Care Coordination Hub: This service takes cases from the 999 stack and reviews them to see if there are any other options for treatment, including other services, that mean that the patient will not need conveying to ED., Need for additional works, services or supplies by the original contractor/concessionaire: The provider has provided this service on a non-recurrent basis since it started. This change enables the provider to continue running these services through to the end of the contract
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Practice Plus Group Urgent Care LtdAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.