Find a TenderAwarded
Published 30 Apr 2025, 10:57 BST

Official UK procurement notice

Integrated Community Musculoskeletal and Pain Service

Official notice

Authority: NHS Mid and South Essex Integrated Care Board (NHS & healthcare)·Consortium: 6 public authorities

ServicesOpen procedure
Published estimate£164,149,073≈ £33m / year · 1 value update48.6% below published estimate
Submissions closed 28 Jul 2025awarded 17 Sept 2025
Awarded to Connect Health Ltd
Contract term 5 yrsends 31 Jan 2031 · extension options published · starts 1 Feb 2026

What is being bought

Published requirement description

This is a Corrigendum relating to the Contract Notice reference 2025/S 000-058719, that communicates NHS Mid and South Essex Integrated Care Board 's award of a public contract for provision of an Integrated Community Musculoskeletal and Pain Service (the Service), in accordance with the steps laid out in regulation 11 of the Health Care Services (Provider Selection Regime) Regulations 2023.

This Corrigendum amends the Intention to Award Notice to an Award Notice.

Please see II.2.4) Description of the procurement for further details.

CPV: Community health services · Miscellaneous health services

The lotProcurement structure

single lot · value published
Lot #1The Authority has undertaken a competitive process under the Health Care Services…AwardedRenewal 5 yrsPublished value£164,149,073

The Authority has undertaken a competitive process under the Health Care Services (Provider Selection Regime) Regulations 2023 (the Regulations) and intends to award the Proposed Contract for a new Integrated Community Musculoskeletal and Pain Service (the Service) to the Preferred Bidder identified through the process, Cora Health MSK Limited.

Working with stakeholders since 2023, the Authority has developed a new community pathway for people aged 16 years+, based on the East of England Musculoskeletal (MSK) Pathway Improvement Framework, the Best MSK high impact recommendations and adhering to the Getting It Right First Time (GIRFT) pathway. This new model of care intends to provide integration across patient pathways, including Single Point of Access (SPoA), clinical triage, physiotherapy, orthopaedics, spinal, rheumatology, pain management, surgical interventions and therapies across MSE. It will assess and treat more patients outside of acute services and deliver improved outcomes, quality and patient experience of care.

Estimated dates between which the service is intended to be provided: The Proposed Contract duration is five years from 1st February 2026 until 31st January 2031, with an option to extend for a further three years beyond the initial term, until 31st January 2034.

Approximate lifetime value of the contract: At the point of publication of the PIN, the Authority proposed a cost and volume financial model (local prices) in line with national guidance. The potential aggregate contract value (incl. extension term, growth/inflation assumptions, and potential variations) was £164,149,073 (excluding VAT). The financial envelope which acted as an affordability cap for the purposes of the competitive process was £90,163,317 based on the initial 5-year contract term. The Proposed Contract for the first five years has been awarded at £84,392,517.55.

The Proposed Contract to be entered into by the Authority and the Preferred Bidder and a back to back version thereof with its proposed Sub-Contractor (both of which are existing providers of MSK Services in mid and south Essex), will be based on the NHS Standard Contract 2025/26 (full-length) and all subsequent variations thereof from time to time during the contract term. Additional information: See Additional information VI.3

Contract period: 1 Feb 2026 – 31 Jan 2031 (5 yrs)
Delivery: East of England · Mid and South Essex
Extensions: The Proposed Contract will be for a term of sixty (60) months, with the possibility of extending the term for a period of thirty-six (36) additional months beyond the initial contracted duration by agreement between the Authority and the Bidder. · The Proposed Contract will be for a term of sixty (60) months, with the possibility of extending the term for a period of thirty-six (36) additional months beyond the initial contracted duration by agreement between the Authority and the Bidder.Variant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 80%Price: 20%
Published sub-criteria (2)
  • Technical criteria: 80%
  • price: 20%
Published award criteria (3)
  • Technical criteria: 80
  • The contract award criteria are specified in the procurement documents: 0
  • Price: 20
Conditions of participation1
Staff
Names and qualifications of delivery staff must be submitted
What this means for your bid
  • Price carries 20 of 100 points: a 10% discount moves about 2 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
30 Apr 2025, 10:57 BST
Last source update
19 Dec 2025, 15:24 GMT
Award evaluation window
28 Jul 2025 – …
Authority reference
ACE-0808-2025-MSE
FTS notice number
2025/S 000-085024
Classification (CPV)
Community health servicesMiscellaneous health services
Delivery area
East of England (UKH3)
Official registry OCID
ocds-h6vhtk-0509e4 Find a Tender
Contract terms
Electronic trading
e-invoicing allowed · electronic ordering · electronic payment
Performance terms

Contained within the competitive process documentation available via attain.bravosolution.co.uk ↗

Review and risk notes
Review procedure

The standstill period requirements, including for review of decisions, are detailed in Regulations 12 and 14(3). Representations should be made by midnight on 2nd October latest.

Provision for independent expert advice is set out in Regulation 23, including how the Independent Patient Choice and Procurement Panel may provide advice during the standstill period.

Where Representations are received by 2ns October, initial reviews will be undertaken by the Authority via an appropriate internal governance mechanism that has been established to deal with representations made against provider selection decisions.

The Authority will follow the relevant transparency requirements for the approach they take and will keep internal records of their decision-making.

Where a provider(s) requests a further review by the Independent Patient Choice and Procurement Panel (within 5 working days of the Authority' publication of it's Further Decision) they should seek relevant advice via the contact details provided herein at VI.4.4.

Publisher note: This is an intention to award notice for a contract that is subject to the Health Care Services (Provider Selection Regime) Regulations 23. The provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations to the Authority must be made using the contact details contained herein by midnight on 2nd October. The contract will be formally awarded upon standstill conclusion. On 130325 the ICB Board (the Decision Makers) approved the commencement of a competitive process, delegating the authority for the contract award decision to the MSK Procurement Project Board. The Authority identified four actual conflicts of interest (COI) relating to individuals on the ICBs Board because of the very nature of the 'Integrated Care System'. Such individuals recused themselves of any involvement in decision making / did not receive papers. Three potential COI from the ICBs Board were identified, investigated and considered no/low risk. These individuals took part in decision making and contributed to discussions/received papers. Four board members signed a non disclosure agreement, to ensure confidentiality. Only no/low risk potential COI were identified among the MSK Project Group and / or Evaluation Panel, numbering 22 instances across 16 individuals. Additionally potential COI were identified for all three compliant bidders and some proposed sub-contractors due to these providers being incumbents delivering the existing service and having participated in the previous and abandoned Most Suitable Provider Process. The Authority has recorded and implemented effective mitigations accordingly in each instance, full details of which cannot be detailed here due to the character restrictions within this Notice, but are available to any organisation/party requesting such information from [email protected]. An assessment process was undertaken against the published award criteria, and in consideration of the five Key Criteria (KC), to award the Proposed Contract based on the Authority’s requirements. The total score achievable was 80% Technical and 20% Commercial. The five KC were linked to multiple tender questions which were weighted according to priority. The successful bidder (SB) submitted a compliant Tender Response, which passed all aspects of the PSQ (basic selection criteria). The SB went on to achieve the highest Weighted Technical Score (66.35%) for their Technical (Quality) Response, significantly exceeding the 48% Minimum Quality Pass Threshold. Additionally, the chosen provider scored the highest Commercial Score (20%) for their Commercial (Price) Response. The chosen provider achieved a Total Weighted Score of 86.35%, ranking 1st place and achieving the highest overall Total Score (quality & price) out of three compliant bidders. Key Criteria linked to tender questions: Service Delivery, Pathways and Transformation (9.5% weighting) - Value (V), Quality and Innovation (Q&I), Improving access, reducing health inequalities and facilitating choice (IA,RHI & FC), Integration and Collaboration and Service Sustainability (I&C&SS), Pain and Rheumatology pathways (6.4% weighting) Q&I, IA,RHI & FC, Patient Safety and Experience (8.0% weighting) Q&I, IA,RHI & FC, Patient Outcomes (8.0% weighting) Q&I, IA,RHI & FC, Financial assurance and sustainability (8.0% weighting) Q&I, V, I&C&SS, Workforce (5.6% weighting), Q&I, V, I&C&SS, Mobilisation (4.0% weighting) Q&I, V, I&C&SS, Stakeholder Collaboration (4.0% weighting) I&C&SS, Business Resilience and Service Continuity (4.0% weighting) Q&I, Digital IM&T & Reporting (8.0% weighting) Q&I, I&C&SS, IA,RHI & FC, Tackling inequality in the Contract Workforce (2.6% weighting) Social Value (SV), Improving community integration (2.6% weighting) SV, Improving health and wellbeing of the Contract Workforce (2.7% weighting) SV, Scenario 1 IA,RHI & FC, Scenario 2 IA,RHI & FC.

How it was run

Official notice
Run through: Jaggaer · Who buys & how to bid on JAGGAER
Supplier login requiredLanguage: EN
Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail
Submission deadline
28 Jul 2025, 12:00 BST
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Bid validity
180 days from the deadline
Bids opened
28 Jul 2025, 12:00 BST
Detailed submission instructions & authority contactsFrom official release

Timeline

2 Jun 2025 → 1 Feb 2026 · 5 dates
  1. Next notice expected
    2 Jun 2025, 00:00 BST
  2. Submission deadline
    28 Jul 2025, 12:00 BST
  3. Bids opened
    28 Jul 2025, 12:00 BST
  4. Notice published312 days ago
    19 Dec 2025, 15:24 GMT
  5. Contract starts268 days ago
    1 Feb 2026

Notice history

10 events · 9 releases on Find a Tender · since 30 Apr 2025
  1. Buyer details updated
    30 Apr 2025, 11:22 BST
  2. Buyer details updated
    12 May 2025, 10:10 BST
  3. Buyer details updated
    13 May 2025, 09:56 BST
  4. Published value updated to £164,149,073
    5 Jun 2025, 17:26 BST
    was £164,452,499
  5. Status changed to active
    5 Jun 2025, 17:26 BST
  6. Procurement method changed
    5 Jun 2025, 17:26 BST
  7. Deadline published: 28 Jul 2025, 12:00 BST
    5 Jun 2025, 17:26 BST
  8. Buyer details updated
    5 Jun 2025, 17:26 BST
  9. Buyer details updated
    11 Jul 2025, 11:39 BST
  10. Status changed to complete
    22 Sept 2025, 21:38 BST
Published amendments (6 · 0 deadline changes)
WhenWhatBeforeAfterShift
—TextVI.3) Additional information · Section VI(for example if Mid and South Essex Integrated Care Board becomes a Greater Essex Integrated Care Board).—
—TextVI.3) Additional information · Section VI—and or the legal entity awarding the Contract
—TextII.2.4) Description of the procurement · Section IIThis Prior Information Notice communicates NHS Mid and South Essex Integrated Care Board 's (the Authority) intention to undertake a competitive process in June 25 for provision of an Integrated Community Musculoskeletal and Pain Service (the Service), in accordance with the steps laid out in regulation 11 of the Health Care Services (Provider Selection Regime) Regulations 2023. Working with stake…This Prior Information Notice communicates NHS Mid and South Essex Integrated Care Board 's (the Authority) intention to undertake a competitive process in June 25 for provision of an Integrated Community Musculoskeletal and Pain Service (the Service), in accordance with the steps laid out in regulation 11 of the Health Care Services (Provider Selection Regime) Regulations 2023. Working with stake…
—TextVI.3) Additional information · Section VI—and or the legal entity awarding the Contract
—TextII.2.4) Description of the procurement · Section IIThis Prior Information Notice communicates NHS Mid and South Essex Integrated Care Board 's (the Authority) intention to undertake a competitive process in June 25 for provision of an Integrated Community Musculoskeletal and Pain Service (the Service), in accordance with the steps laid out in regulation 11 of the Health Care Services (Provider Selection Regime) Regulations 2023. Working with stake…This Prior Information Notice communicates NHS Mid and South Essex Integrated Care Board 's (the Authority) intention to undertake a competitive process in June 25 for provision of an Integrated Community Musculoskeletal and Pain Service (the Service), in accordance with the steps laid out in regulation 11 of the Health Care Services (Provider Selection Regime) Regulations 2023. Working with stake…
—TextVI.3) Additional information · Section VI—and or the legal entity awarding the Contract
—TextII.2.4) Description of the procurement · Section IIThe Authority is undertaking this competitive process under the Health Care Services (Provider Selection Regime) Regulations 2023 (the Regulations) to award the Proposed Contract for the Integrated Community Musculoskeletal and Pain Service (the Service). Working with stakeholders since 2023, the Authority has developed a new community pathway for people aged 16 years+, based on the East of Englan…The Authority is undertaking this competitive process under the Health Care Services (Provider Selection Regime) Regulations 2023 (the Regulations) to award the Proposed Contract for the Integrated Community Musculoskeletal and Pain Service (the Service). Working with stakeholders since 2023, the Authority has developed a new community pathway for people aged 16 years+, based on the East of Englan…
—TextII.2.4) Description of the procurement · Section IIThe Authority is undertaking this competitive process under the Health Care Services (Provider Selection Regime) Regulations 2023 (the Regulations) to award the Proposed Contract for the Integrated Community Musculoskeletal and Pain Service (the Service). Working with stakeholders since 2023, the Authority has developed a new community pathway for people aged 16 years+, based on the East of Englan…The Authority is undertaking this competitive process under the Health Care Services (Provider Selection Regime) Regulations 2023 (the Regulations) to award the Proposed Contract for the Integrated Community Musculoskeletal and Pain Service (the Service). Working with stakeholders since 2023, the Authority has developed a new community pathway for people aged 16 years+, based on the East of Englan…
—TextII.2.6) Estimated value · Section IIValue excluding VAT: £164,149,073Value excluding VAT: £165,210,345
—TextII.1.4) Short description · Section IIThis is a Contract Award Notice (Intention to Award) communicating NHS Mid and South Essex Integrated Care Board 's intention to award a public contract for provision of an Integrated Community Musculoskeletal and Pain Service (the Service), in accordance with the steps laid out in regulation 11 of the Health Care Services (Provider Selection Regime) Regulations 2023. Estimated dates between which…This is a Contract Award Notice communicating NHS Mid and South Essex Integrated Care Board's award of a public contract for provision of an Integrated Community Musculoskeletal and Pain Service (the Service), in accordance with the steps laid out in regulation 11 of the Health Care Services (Provider Selection Regime) Regulations 2023. Estimated dates between which the service is intended to be p…
—TextII.2.4) Description of the procurement · Section IIThe Authority has undertaken a competitive process under the Health Care Services (Provider Selection Regime) Regulations 2023 (the Regulations) and intends to award the Proposed Contract for a new Integrated Community Musculoskeletal and Pain Service (the Service) to the Preferred Bidder identified through the process, Cora Health MSK Limited. Working with stakeholders since 2023, the Authority h…The Authority has undertaken a competitive process under the Health Care Services (Provider Selection Regime) Regulations 2023 (the Regulations) and has awarded the Proposed Contract for a new Integrated Community Musculoskeletal and Pain Service (the Service) to the Preferred Bidder identified through the process, Cora Health MSK Limited. Working with stakeholders since 2023, the Authority has de…
—TextVI.4.3) Review procedure · Section VIThe standstill period requirements, including for review of decisions, are detailed in Regulations 12 and 14(3). Representations should be made by midnight on 2nd October latest. Provision for independent expert advice is set out in Regulation 23, including how the Independent Patient Choice and Procurement Panel may provide advice during the standstill period. Where Representations are received b…The standstill period requirements, including for review of decisions, are detailed in Regulations 12 and 14(3). Representations should be made by midnight on 2nd October latest. Provision for independent expert advice is set out in Regulation 23, including how the Independent Patient Choice and Procurement Panel may provide advice during the standstill period. Where Representations are received b…

6 amendments published without a description.

Routine re-releases (9)
  • 2025-07: 1 release · 11 Jul 2025
  • 2025-06: 1 release · 5 Jun 2025
  • 2025-05: 2 releases · 12 May 2025, 13 May 2025
  • 2025-04: 2 releases · 30 Apr 2025, 30 Apr 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £84,392,5181 contract exc. VAT
Bids received 3
Contracts signed 1latest 17 Sept 2025
Awarded toValueDateStatus
Connect Health LtdSubcontracting: Delivery of the Carpal Tunnel service / pathway in its entirety Delivery of the podiatric surgery service / pathway in its entirety Delivery of Tier 1 MSK Physiotherapy, broadly in line with the geographical foot print for this service currently delivered by Provide Additional Tier 1 MSK Physiotherapy as agreed between the Prime Contractor (Cora Health) and the Subcontractor (Provide CIC) Addition£84,392,518 †—Awarded

Contracts

  • Integrated Community Musculoskeletal and Pain Service · Connect Health Ltd

    Signed
    17 Sept 2025
    Value
    £84,392,518
    Period
    … – 31 Jan 2031
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
3bids · 3 electronic———

Contracting authority & participating public bodies

2 public bodies on the notice

NHS Mid and South Essex Integrated Care Board

Contracting authorityNHS & healthcareBody governed by public lawHealth QH8 PO Box 6483, Basildon, East of England, SS14 0UGContact name, email

Dispute resolution & review bodies

  • NHS E Independent patient choice and procurement panelReview contact point LondonContact email

Bidders & participating suppliers

1 commercial party on the notice
  • Cora Health MSK LtdAwarded supplier02337692 The Light Box (Q2) Quorum Business Park Benton Lane, Newcastle Upon Tyne, Tyne and Wear, North East, NE12 8EU

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria