TenderlineUK
Procurement Intelligence
Official OCDS
Find a Tender
complete
Official procurement procedure

Institute for Customer Service Membership

No classification published
Location not published
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: UNITED KINGDOM NATIONAL NUCLEAR LABORATORY LIMITED: "Institute for Customer Service Membership". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityUNITED KINGDOM NATIONAL NUCLEAR LABORATORY LIMITEDScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: UNITED KINGDOM NATIONAL NUCLEAR LABORATORY LIMITED
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for UNITED KINGDOM NATIONAL NUCLEAR LABORATORY LIMITED. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
1Bids / Report
100% of reports have one bid
Supplier ConcentrationHigh Concentration
Elsevier B.V.Top vendor: 100% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 64 active published awards; 7 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
Elsevier B.V.1 win£646,891
Procedure terms
Contracting AuthorityUNITED KINGDOM NATIONAL NUCLEAR LABORATORY LIMITED
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published25 Aug 2026, 13:14 BST
Last source update25 Aug 2026, 13:14 BST
Recurring procurementNot published
ClassificationNot published
Delivery areaLocation not published
OCIDocds-h6vhtk-06eb93
What is being bought
Membership of The Institute of Customer Service supports UKNNL's commitment to continuous customer service improvement and excellence. The Institute is the provider of the UK Customer Satisfaction Index (UKCSI), enabling UKNNL to benchmark customer performance against recognised national standards. Continuity of membership maintains UKNNL's established benchmarking history and ensures consistency of performance data and trend analysis over time. The membership also provides access to independent research, specialist training, best practice resources and a professional network aligned to UKNNL's requirements. These benefits support the ongoing development of customer experience capability and the embedding of a culture of service excellence across the organisation.
What changed
From the official release history
  1. Status changed to complete
    25 Aug 2026, 13:14 BST
  2. Official notice release published
    25 Aug 2026, 13:14 BST
  3. Buyer information updated
    25 Aug 2026, 13:14 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    complete
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    25 Aug 2026, 13:14 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 10 Aug 2026, 00:00 BST · £54,000
Commercial outcome and competition
Awards
INSTITUTE OF CUSTOMER SERVICE
Not published · Not published · active
Contracts
Institute for Customer Service Membership
£54,000 · signed 10 Aug 2026, 00:00 BST · active
Contract period: 1 Feb 2027, 00:00 GMT — 31 Jan 2032, 23:59 GMT
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

UNITED KINGDOM NATIONAL NUCLEAR LABORATORY LIMITED

Contracting authority GB-COH-03857752
View buyer profile

  • UNITED KINGDOM NATIONAL NUCLEAR LABORATORY LIMITED
    buyer

    GB-COH: 03857752 · GB-PPON: PVXT-8784-YGNV
    Chadwick House Warrington Road, Warrington, UKD61, WA3 6AE, GB
    procurement@uknnl.com

  • INSTITUTE OF CUSTOMER SERVICE
    supplier

    GB-COH: 03316394 · GB-PPON: PRND-5967-YDVQ
    4 Gainsford St, London, UKI44, SE1 2NE, GB
    accounts@icsmail.co.uk
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published