Official UK procurement notice
Industrial Disease Claims Handling - TRGF3153
Authority: Department for Transport (Central government)
What is being bought
Published requirement descriptionThe Department for Transport intends to directly award a contract for the continued provision of claims handling services for Industrial Disease Claims received from former employees of British Railways Board to the incumbent supplier. This decision is made in accordance with the Procurement Act 2023, Schedule 5, Paragraph 7, which permits direct award where a change of supplier would result in disproportionate technical difficulties and operational disruption.
The cost of handling the current portfolio of claims received on or before 31st October 2025 has already been paid in advance to the current supplier, covering the full lifecycle from registration to closure.
Transitioning to a new supplier would require:
- Duplicated fees for management of current portfolio of claims
- Complex and resource-intensive transfer of sensitive case data
- Operational disruption due to the potential need to manage two separate contracts with associated finance process, and on line databases.
- TUPE Considerations: The incumbent supplier currently employs staff with specialist knowledge and experience of this work portfolio. A change in provider would trigger operation of TUPE Regulations, resulting in legal and operational complexities reinforcing the case for continuity of service.
If a competitive tender were pursued, it would need to cover both the existing case portfolio and any new claims received on or after 1st November 2025. This would create the risk of double payment for the existing portfolio of cases with additional and unnecessary cost to the public purse, service fragmentation and stakeholder disruption.
Supplier: Crawford & Company Adjusters (UK) Limited
Anticipated Contract Award: 1st November 2025
Duration: 3-years
Total Value excluding VAT: £100k (below threshold for services)
The lotProcurement structure
single lot · no lot value publishedProcedure terms & legal framework
From the official record- Procedure method
- Below threshold - without competition
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 10 Oct 2025, 10:32 BST
- Last source update
- 17 Jun 2026, 16:09 BST
- Authority reference
TRGF3153- FTS notice number
2026/S 000-057290- Latest notice
- Contract details notice (UK7)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05ac78Find a Tender
Notice history
3 events · 2 releases on Find a Tender · since 10 Oct 2025- Transparency notice published10 Oct 2025, 10:32 BSTUK5
- Contract signature expected3 Nov 2025, 23:59 GMTscheduled
- Contract details notice published17 Jun 2026, 16:09 BSTUK7
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Crawford & Company Adjusters (UK) Limited3 Nov 2025 – 3 Nov 2028 | £100,000same award published again · counted once | — | Standstill |
| Crawford & Company Adjusters (UK) Limited | £100,000 † | — | Awarded |
Contracts
Contract 2 · Crawford & Company Adjusters (UK) Limited
- Signed
- 5 Jun 2026
- Value
- £100,000
- Period
- 5 Jun 2026 – 31 Mar 2029
- Status
- active
5 agreed KPIs: KPI 1 · KPI 2 · KPI 3 …
- KPI 1, New claims must be acknowledged within 10 working days from receipt and any missing information identified and requested, except in the case of mesothelioma claims from a living claimant which shall be acknowledged within 5 working days of receipt
- KPI 2, Authority must be obtained from DfT before instructing external solicitors for pre-litigation advice. Where proceedings are served upon the claims handlers direct, including costs only cases, DfT must be notified within 2 working day
- KPI 3, Replies to Applications for pre-action disclosure must be provided in accordance with the time limits prescribed by the Civil Procedure Rules
- KPI 4, All incoming correspondence must be acknowledged within 10 working days and a full response given within a further 5 working days
- KPI 5, DfT must be given full and unrestricted access to the claims database. Any technical faults must be resolved to DfT’s satisfaction within 5 working days
Contracting authority & participating public bodies
Bidders & participating suppliers
2 commercial parties on the notice- Crawford & Company Adjusters (UK) LimitedAwarded supplier
- Crawford & Company Adjusters (UK) LimitedAwarded supplier
Official documents & specifications (3)
Official links; attachments are not copiedTender pack and attachments
Notices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Transparency notice Transparency notice on Find a Tender