Official UK procurement notice
Independent Support Service for Complainants, Witnesses and their Families
Authority: General Medical Council (GMC) (Local council)
What is being bought
Published requirement descriptionWe need an independent and confidential Independent Support Service (ISS) to provide emotional support by telephone to complainants, witnesses and their families who require support during (and after) an investigation. The aim of this service is to improve levels witness/complainant engagement, confidence and satisfaction. The independence and confidentiality of the service from the GMC is key.
CPV: Guidance and counselling services
The lotProcurement structure
single lot · no lot value publishedLot #1Background informationAwarded
Background information
The role of witnesses and complainants during an investigation into a registrant’s fitness to practise is crucial in providing a first-hand account of what happened so that we can make a fully informed decision about the case. For witnesses and complainants this experience can be difficult, stressful and intimidating, which is why we are committed to providing emotional and practical support for them.
We have an existing Independent Support Service (ISS). Support available for complainants, witnesses and their families includes:
a talking confidentially about their feelings
b provide seamless ongoing support while the complaint is investigated, through an assigned caseworker
c signposting specific needs to appropriate support agencies.
Scope of requirement
We need an independent and confidential ISS to provide emotional support by telephone to complainants, witnesses and their families who require support during (and after) an investigation. The aim of this service is to improve levels witness/complainant engagement, confidence and satisfaction. The independence and confidentiality of the service from the GMC is key.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Quality criterion: 70
- Cost criterion: 30
- price: 25.5
Published award criteria (3)
- Quality criterion: 70
- Cost criterion: 30
- Price: 25.5
- Price carries 55.5 of 125.5 points: a 10% discount moves about 5.5 points. Quality carries 70 of 125.5: the paper moves it further than the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 3 Jan 2023, 15:53 GMT
- Last source update
- 3 Jan 2023, 15:53 GMT
- Authority reference
GMC1583- FTS notice number
2023/S 000-000080- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0394dbFind a Tender
Publisher note: (MT Ref:228361)
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| VICTIM SUPPORT | — | — | Awarded |
Contracts
Contract 000080-2023-GMC1583-1 · VICTIM SUPPORT
- Signed
- 12 Sept 2022
- Value
- —
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| Background information | 2bids · 2 electronic · 2 from abroad | 1 | — | £1 – £600,000 |
| Whole notice | — | — | — | £1 – £600,000 |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Public Procurement Review ServiceReview body
Bidders & participating suppliers
1 commercial party on the notice- Victim SupportAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.