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Official procurement procedure

Independent Complaints Adjudication Service for OFSTED (ICASO)

No classification published
Location not published
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Department for Education: "Independent Complaints Adjudication Service for OFSTED (ICASO)". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityDepartment for EducationScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Department for Education
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Department for Education. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
40%Historical Average
Based on 5 comparable awards
Competition Density
7.2Bids / Report
0% of reports have one bid
Supplier ConcentrationModerate Concentration
Flood Control (NI)Top vendor: 46.2% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 185 active published awards; 13 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
Flood Control (NI)3 wins£60,000,000
Ground Control Limited2 wins£40,000,000
Personnel Hygiene Services Limited trading as PHS Group plc1 win£10,586,364
McAvoy Modular Offsite Limited2 wins£9,743,488
IRARA SERVICES LIMITED1 win£4,585,304
Procedure terms
Contracting AuthorityDepartment for Education
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published24 Oct 2025, 14:59 BST
Last source update24 Oct 2025, 14:59 BST
Recurring procurementNot published
ClassificationNot published
Delivery areaLocation not published
OCIDocds-h6vhtk-058a9f
What is being bought
The Department for Education (DfE) requires a supplier to provide an independent adjudication service in relation to Ofsted's handling of complaints about its work including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint, and publication of an annual report. The adjudication service is independent of Ofsted. Conclusions and recommendations are independent of both Ofsted and DfE. The supplier will refer to the service as the Independent Complaints Adjudication Service for Ofsted (ICASO) and is required to identify themselves as the supplier of this service and provide information regarding the service with a webpage that can be referred to on Ofsted's webpage. The DfE is keen to maximise opportunities to participate in procurement for Small to Medium-sized Enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs). Consideration will also be given to consortia and collaborative bids from all forms of organisations.
What changed
From the official release history
  1. Official notice release published
    24 Oct 2025, 14:59 BST
  2. tender value changed
    2 Oct 2025, 12:49 BST
  3. Status changed to complete
    2 Oct 2025, 12:49 BST
  4. Official notice release published
    2 Oct 2025, 12:49 BST
  5. Submission deadline changed to published date
    2 Oct 2025, 12:49 BST
  6. Published value updated to £125,000
    19 Aug 2025, 14:50 BST
  7. Status changed to active
    19 Aug 2025, 14:50 BST
  8. Official notice release published
    19 Aug 2025, 14:50 BST
  9. Submission deadline changed to 17 Sept 2025, 12:00 BST
    19 Aug 2025, 14:50 BST
  10. Buyer information updated
    19 Aug 2025, 14:50 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    complete
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    24 Oct 2025, 14:59 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 22 Oct 2025, 00:00 BST · £124,500
Commercial outcome and competition
Awards
CEDR Services Limited
Not published · Not published · active
Contracts
Contract
£124,500 · signed 22 Oct 2025, 00:00 BST · active
Contract period: 1 Nov 2025, 00:00 GMT — 31 Oct 2028, 23:59 GMT
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Department for Education

Contracting authority GB-PPON-PDZG-3487-DPVD
View buyer profile

  • Department for Education
    buyer

    GB-PPON: PDZG-3487-DPVD
    Sanctuary Buildings, 20 Great Smith Street, London, UKI32, SW1P3BT, GB
    Commercial.Helpdesk@education.gov.uk

  • CEDR Services Limited
    supplier

    GB-PPON: PBPR-5822-DRBQ
    100 St. Paul's Churchyard, London, UKI31, EC4M 8BU, GB
    info@cedr.com
Documents (1)
Official links; attachments are not copied

  • Not published

    tender
    conflictOfInterest
Related procedures (0)
No data
No related procedures published